Which? Reviews 712

I am a member of Which Magazine which is delivered to door monthly. Online app. Trusted Traders. Legal Advice helpline anytime and I also have just used Which Wills service. I am very happy with all departments of Which consumer group. Thank you to all staff. the legal team lawyers are brilliant.

I must write in appreciation of the staff/management of Which?
I sent them a note explaining that my father, a subsriber to Which? had recently passed away and asking for the return of the unused subscription. I included a few words of appreciation for the 50 years or so of information they had provided that my father had so valued. A couple of days later, as well as a promise to return the money directly, I received a lovely plant and a little note sympathising with my loss and thanking me for my comments! Top marks to Which? for their concern and thoughtfulness!

Terrible customer service. My husband made a simple mistake when subscribing, putting in his wrong email address. He contacted them the next day when customer services were available, but they still have not been able to resolve this issue. He added me (his wife) to the account with my email address but neither of us have received emails to reset this, after being told we would. However, they do have our correct email addresses as we’ve both got emails asking for feedback! 2 hours wasted with each of us on web chats and on the telephone trying to resolve this. Unable to login to use this so an absolute waste of time and money. We will cancel this as useless

"Which" are still my go to guide when looking for traders/ products I can trust. Much more impartial and fair than Trustpilot whom in my experience I find very biased in favour of their paying subscribers and reluctant to post factual reviews by us the consumers if they are critical.

Ironic that the long-standing brand of consumer champions has degenerated into a scam.

This morning my wife set up a monthly digital subscription advertised at £8.99 per month, cancellation any time, etc etc. Went through the direct debit authorisation process, to be eventually presented with a screen saying the subscription was yearly and that the first payment of £55.30 would be taken ‘around’ today’s date.

It got worse: to try to put things right she engaged in a web chat only to be told that her details (name, address, postcode) were nowhere to be found on Which’s system. This was despite her just having received an email from Which gleefully informing her that a Direct Debit had been successfully set up. She was asked for her membership number as an alternative means of ID – but of course the email didn’t contain this information.

She was then told to contact the phone helpline. Which she did, to be told exactly the same things, plus the additional information that new subscriptions will appear ‘immediately’ on Which’s system. Reassuring, but clearly untrue.

So she's left with Which about to take £55.30 of our money, and no ability to cancel (due to no record of her on their system). And there’s nothing to be done about it, apparently. Thanks Which.

OH MY GOD, these one star reviews, I don’t understand why people are saying this. I would heartily recommend Which online subscription. I get access to everything I need, I have paid for one year subscription and will renew again. I bought my Solar PV system based on Which recommended provider. I am so pleased with them.
I did have a full subscription with magazine delivery in the past, but to be fair, online subscription is more than enough.
I would definitely recommend Which, who I think are unbiased in their reviews .

Which? cannot be trusted. The reviews are intentionally directed people to harmful companies and products.

Which logo is in actual fact linked to oppression.
The IDF probably are endorsed by the which logo.
Which is a deceptive brand so not to be trusted. In my experience of them.
They coverup for ,and pimp really unethical business ERS, This business is dishonest and does deceive customers.
The five star reviews are suspect and if you write the truth they refuse to publish it.
ERS and others are bankrolling Which to pimp them.
I MISTRUST WHICH FROM THIS ACT ALONE,,AND WILL NO LONGER ASSOCIATE IT WITH ANYTHING POSITIVE.
DO NOT TRUST THIS BRAND LOGO.
😡😡

This company is so lacking that it doesn't even provide customer account or subscription information on its website. The chat agents are unhelpful and will disconnect if you ask them a question, let alone criticize them. I have no idea how much I'm being charged each month by this infamous website.

Have tried to cancel and never heard anything from them. It is a simple process as I have supplied you with all the details.

I was suckered into an offer and then couldn't unsubscribe online had to ring chat line. Took ridiculous amount of time to get connected so cancelled my direct debit. Beware!!

Which LPA service, I wish I'd never heard of this service, it's been a complete waste of time and money, no customer service no legal help, just online forms which get sent backwards and forwards.
Take my advice use a proper solicitor to help with complex legal matters!!

I got registered for a trial by means of the website, but had to contact them in order to cancel. That's... not a very respectable way to do business, but it was only the beginning. Despite contacting them repeatedly, and getting repeated assurances my subscription was cancelled, they kept charging!!! I had to contact my bank for a chargeback, which they promptly issued after I gave them my email communications with this shady organization that laughably poses as a consumer advocate. Avoid.

Demon home 150 speakers

Because of your view I bought four of these speakers, but there are a shocking amount of issues that you didn't included in your review. If you had done the review more thoroughly, I wouldn't be stuck with these four speakers and a significant loss of money in purchasing them.

For some reason the speakers can't store more than 10 second of memory for any track playing, so if you pause a track (even from your own usb connected device) then press play to carry on where you left off, it'll play about 10 seconds before jumping to a new track. They could extend that track buffer to the full song so it can eliminate the issue, but they've chosen to leave it at this 10 second memory so the problem continues.

At random, the speakers will just go haywire, jumping all over the place while playing a track, it'll also jump tracks chaotically as well, doing both at the same time. And if you don't do anything to stop it, it'll just stay like that indefinitely.

For some reason, at random, the app will stop showing the music that's actually playing. So you may have played a track (track A) by one artist, but no matter how many different tracks follow that, it'll still be showing the details for track A.

Then since the apps update, I constantly get pop-ups telling me I'm logged out of my Amazon Music account even though it's still playing music from my Amazon Music account. It also keeps telling me I'm logged out of my Heos account. And on top of that is the sheer amount of times the app crashes.

As a further insult, one of my speakers randomly had Alexa wake me up at 03.07am telling me something about how I can't make a call using the speakers. I don't even use Alexa, yet for some reason it's randomly decided to wake me up with the most ridiculous message.

Then to make matters worse, they have awful customer service. I've been complaining about all these issues since October, but they have none nothing to patch their firmware or app, instead actually making things worse regarding their app

Please review the speakers honestly and properly, and update your review so you don't trick other people into buying these awful speakers

After over 2 weeks of being promised a refund for their mistake I have now got a refund. For an organisation who are meant to be on the side of the consumer their action speak otherwise.
No urgency is trying to correct their mistake just an eagerness to hold on to the money for as long as possible. Would suggest that everyone checks their statements as they just seem to take money at will and then take an age to refund

Do you guys sell your award for an annual fee??

How can Emma get an award with the shocking level of customer service?

I only ordered due to your recommendation, ended up wasting a month waiting, only thing received was tonnes of DIFFERENT excuses and lies.

How can you recommend such a vile company?

Do you guys sell your award for an annual fee??

Well I’ve lost trust in your company now too.

Avoid. Which? used to be the friend of the the consumer. I used have had a subscription for 30 years and have found positive reviews over last few years seem always favour the expensive options.
Normally when an annual subscription is about to end a warning email is sent but I just had my account raided without consent. I would like the choice to cancel but can't do it on their website. Which? seems to have gone the way of all things in the UK these days. Poor value and expensive.

My mum bought me a gift subscription to Which tech, I was really disappointed that within the amount my mum had paid for the subscription that Which did not allow me access to the website. You would have thought it would have been a fundamental of every Which subscription.

Based upon Which Reviews and Which Retailer I purchased a Fridge Freeze that was unsuitable for my garage. After complaining bitterly about the content and retailer I barely got an apology for the review and no apology about their retailer ignoring UK Law for returns. They told me they would still use the retailer this is probably because they get introductory commissions. If I were cynical I would believe it's in the interest of Which to use bad retailers as they can sell you legal advice to fix it.

As Which is a charity if you have a bad complaint about them, complain to the Charity Commissioners.

This year we decided to treat ourselves to a 'state of the art' television set.
We decided to go for an LG C3 48" screen.
The next decision was to decide the retailer whom we would favour with our purchase.
Our criteria was simple.
Condition 1. The retailer would deliver the set and without time limit, install and demonstrate to us how to use it.
[Curry's limited us to a length of time]
As with many modern appliances we discovered that the set was not delivered with operating instructions; only how to assemble the stand.
[This is a total disgrace and something that must be resisted by consumers]
So my
Condition 2
was that the retailer, as well as demonstrating the set on delivery, would provide us with instructions at their expense.
[The major UK retailer declined to do this]
I now realise why, as when Sevenoaks the retailer we chose, printed off the instructions, these came to 161 pages.
Condition 3
Was that the retailer carried the very heavy old set to the boot of my 4x4, so that I could take it to the tip.
I am very pleased to relate that Sevenoaks at The Horsefair, Wetherby near Leeds were able to meet all the conditions I required. Their team carried out these tasks to utter and complete satisfaction. What's more their price for the same set was cheaper than Curry's.
Curry's give basically the same set a different model number so that this absolves them from price matching. This is a dubious way of doing business and one of the things that put me off Curry's.
The main topics which caused me to choose Sevenoaks was there willingness not to impose a time limit on installing & demonstrating the operation of the television.
The guy from Sevenoaks arrived on time and was with us for over 3 hours
They also assured us that future operation assistance would be provided free of charge if required.
Curry's imposed a time limit on their set-up visit and did not offer the benefit of free of charge future assistance.
The positive response by Sevenoaks at Wetherby to my request for printed 'operating instructions'
Curry's declined to act on this request.
Once again I would highly recommend the impeccable service that we received from Rob & the team at Sevenoaks, Horsefair, Wetherby.
A big THANKYOU to you all.
Please note this review should have been 5* but system only allows me to put in 4*.