White Cross Vets Reviews 

Unfortunately, I left my recent appointment with very little confidence in the assessment my dog received. (Wolverhampton, Penn Road branch)

Bonnie was weighed at the practice at 23.6 kg, but the vet had initially been given an incorrect weight of 25.6 kg by reception and told me she was overweight. I corrected the weight, but was still told that her ideal weight should be 21 kg.

What concerned me most was that no Body Condition Score assessment was carried out before giving such a specific target. Her ribs, waist and overall body condition were not assessed. Bonnie has maintained a weight of around 23 kg for a considerable time, so I would have expected her individual body condition to be properly assessed before being advised that she should lose more than 10% of her current weight.

I had also asked about some brown/black staining and roughness on Bonnie's teeth following a teeth-cleaning treatment elsewhere. The vet said her teeth were healthy and clean, that I was doing a good job caring for them and should continue what I was doing. She considered the staining cosmetic.

However, I wasn't reassured by the examination of the roughness I could feel. The vet initially felt the teeth through a glove and said she couldn't feel anything. After I explained that I could feel it with my nail, she removed the glove, felt the tooth again with her fingertip and said what I was feeling was the surface of plaque. I didn't feel this adequately answered my concern about the change in the tooth's surface.

The remainder of the physical examination consisted of listening to Bonnie with a stethoscope and feeling her abdomen.

My poor review isn't because I was told something I didn't want to hear, and the vet did say Bonnie's teeth were healthy. It's because the consultation as a whole felt cursory and left me questioning the basis for some of the advice I was given. The incorrect weight, a specific weight-loss target without a Body Condition Score assessment, and the limited examination of the issue I'd brought her in about left me feeling that I hadn't received the thorough professional assessment I was paying for.

Unfortunately, I wouldn't return.

Whitecross vets, Northampton.
Both my dogs were booked in for their Wellness plan annual check. Unfortunately my wife is in hospice with terminal illness, so I asked if I could just drop the dogs off and pick them up an hour later so I could go to the hospice. Initial answer was “we don’t do that”. Second answer was “We can, but it will cost you £106!
Empathy? No! Greed? Absolutely.

Totally unfeeling!! They don’t give a toss about your pet they just are more interested in talking about money and draining your bank account as they know they’ll do anything for your family member! AVOID!!!

Rubbish. Unhelpful with no useful advice imparted, two wasted visits. I’m sure there are empathetic vets out there, use them and not this lot. I always think there ought to be a no star option which these people certainly deserve.

The staff are very caring for the animals very friendly staff would recommend

Typical profit-driven organisation. They do not care if a pet is suffering in an emergency. Unfortunately, it’s impossible to plan illness in advance.

We had to take our dog to an emergency vet, even though White Cross Vets was open, because they were unwilling to help. The earliest appointment they could offer was a week’s time.

We have been on their Wellness Plan for many years, which has been good value for money as our dog has chronic health issues. The nurses have always been great, but unfortunately we’ve rarely seen the same vet twice.

The fact that they were willing to let our dog suffer because they couldn’t offer timely treatment is, in my opinion, unforgivable and shocking. Surely vets have a professional duty of care to animals in need?

On Sunday 5th July Neeko had been sick throughout the day and not able to keep water down, in the early hours Monday morning he was meowing in pain each time he was being sick, i called White Cross first thing who couldn't see him until 3:30pm.
Arrived at 3:30pm 6/7/26 at Tividale branch, seen vet Gurpeet Kaur, my cat had an ultra scan which revealed a blocked bladder, the bill was £216.90 for this including consultation fee, i had the funds available for this then i was told to unblock his bladder it was £1,370, i said i don't have that kind of money available what options do i have, she said i would have to pay 50% of the total amount which came to £1,578.44, or if i couldn't the next option would be consider end of life, i was totally disgusted that the latter would even be an option for such a minor yet urgent case for a young 4 year old cat.
50% of this total was around £700 so whilst trying to arrange the funds which took longer than i was hoping and proving difficult i was then told i need to have this 50% by 5:30pm.
Then around 5:30pm Gurpeet spoke to me and said we now need the full amount £1,578.44 before they can do anything, then around 6:00pm i was now told there was going to be additional out of hours costs pushing the bill to £1,900+, this now added more stress and cost to which i was already struggling to arrange the original cost.
My Mom and Dad was on the way to me but stuck in traffic they agreed to lend me some while my sister lent me the rest but by time the funds could be collected and get to me with it at the clinic it would have been around 6:30pm which my mom had explained over the phone to the receptionist Rachel who passed it on to someone out the back.
6:30pm came, i was calling all vets to help me with an urgent request and whilst i was on hold with Blaise vets i was called back inside by the Gurpeet Kaur who then said there's nothing more we can do today so i was given the options to bring him in tomorrow morning, i said it's an urgent procedure and my families arranged the money and on the way, she was adamant that there is nothing we can do today, she then had the cheek to ask whether ive settled up the bill so far to which i didn't reply but heard a receptionist from Blaise vets on my phone which was on loud speaker come back with some assistance so i went outside with my cat to take the important call with Blaise vets in Longbridge who was offering me out of hours assistance.
Blaise vets seen to Neeko and unblocked his bladder later that day they took his bloods and seen his kidney levels was 744 which should be 100, had i listened to Gurpeet Kaur and took him home to return the next day his kidney levels would have reached into the thousand plus and would of resulted in severe kidney trauma/damage, the vet at Blaise said it was urgent to unblock him and would of been life threatening had i taken him home.
I spoke to 6 veterinary practices that day and all said a blocked bladder was an emergency so why was my cat treated this way at White Cross Vets?
To add, Blaise vets gave Neeko out of hours treatment and only charged £1,100 to unblock his bladder, a kidney test, anaesthetic/sedative and consultation fee.
Blaise also offered finance if the full amount couldn't be paid in full.

Why was White Cross charging me £1,900+ for the same procedure?
And then because i couldn't get that funds in their time frame send him home in a life threatening condition?
White Cross did nothing but give me the run around and I've launched a formal complaint to head office management to look into this because my cat's health and life was of zero importance to White Cross that day but money was all that mattered to them.

I visited with my neighbours dog for an after tooth extraction check up. I was very impressed, the staff were excellent.

I am writing to make a formal complaint about my recent visit to your practice.

I brought my dog to your surgery because I was concerned there was a grass seed lodged in his paw. I explained my concerns to the vet as soon as we entered the consultation room. However, despite telling the vet what I believed the problem was (and making it clear that I am not a vet), he did not examine my dog's paw at all.

The consultation lasted only a couple of minutes before we returned to the waiting room. Shortly afterwards, the vet came out smiling and loudly announced, "That will be £450."

I was shocked and asked why the treatment would cost so much, especially as he had not even examined my dog's paw or confirmed what the problem was. I was told the cost included to remove a grass seed, sedation or anaesthetic, and keeping my dog in for the day.and meds

I asked to see a price list, but I was told that the practice did not have one available and that the prices were fixed and could not be changed.

At this point I became very frustrated because, in my opinion, the vet appeared more interested in discussing the cost than examining or helping my dog. I told him that he had not even looked at my dog's paw before suggesting expensive treatment. I then left the practice because I had lost confidence in the care being offered. and yes i did call him a jobs worth and told him do better

after this all he wanted to know what i was going to do with my dog

Afterwards, I received a telephone call from your practice asking why I was angry. During the call I said I intended to leave a review on Trustpilot based on my experience. I was told that doing so could harm the practice, and I was criticised for calling the vet names and for walking out.

I accept that I was upset and could have expressed my frustration better. However, I believe my reaction stemmed from feeling that my dog's welfare was secondary to discussing a costly treatment plan without first carrying out even a basic examination.

I have now had my dog seen at vets for pets and it was not a grass seed and cost me £150 less
so here is your review ! Don't not go to this vets

If I could put negative stars, I would! It breaks my heart at the thought of writing this because I still cry at the memory but I feel that I must share my experience and then you can make your own mind up!

This is a business...make no mistake about that! White Cross have sunk to the pits of poor customer/client relationships! Luckily my beautiful girl didn't witness what came next after she was pts.

Kneeling with her head still on my lap and tears streaming down my face...back came one of the staff, with a card reader in her hand. She thrust it in my face and asked for £316.50 for the euthanasia of my GSD. I hadn't even gone from the room! I paid and left in floods of tears. Luckily I had a friend who had gone with me and he steadily walked me back to my car.

I moved the rest of my furry family to an absolutely beautiful vets, whereby we've had the best treatment and my furries are looked after so well.

1½ years on from my last visit to White Cross and I've received a letter...inviting me to take my furries back to them for a free checkup! The letter looked highly suspicious...the return address being at a chocolate factory. After a bit of research, it turned out that White Cross head office were sending out invitations. I called Wolstanton and reminded them of my last experience and to take me off their mailing list.

The outcome...I was told that it is policy to ask for the money for euthanasia BEFOREHAND because of the minority who don't pay. No apologies for the way that they handle such a heartbreaking and sensitive situation.

Well, White Cross...I have always paid! I think that your behaviour is atrocious. You had a beautiful and caring team when I first came to you and now you're clearly all about the money.

I go out of my way to visit the vets that now look after my precious furry family but that's what they deserve.

That's it! I'm done!

I’ve been using White Cross vets in Doncaster for many years. The staff are absolutely fantastic. They are compassionate, caring and professional. Nothing is too much trouble for them. The service and care is excellent.

Really gone down hill. Used to be a great vets with caring staff but now they seem to only be after the money. Feel they don’t listen to an owners need. Have now engaged sales people to call you up and hustle for ‘urgent’ vaccination appointments, suggesting they are going quickly. A disgrace.

Our recent experience at White Cross Vets Coulby Newham was extremely disappointing. We felt the vet did not listen to our concerns at all, and the level of care and compassion we received was very poor.
Unfortunately, the customer service manager was equally unhelpful and dismissive, which made the whole situation even more upsetting. Overall, the service felt uncaring and unprofessional.
We have since moved to another local vet, and after just one visit we already know we made the right decision. The difference in care, communication, and compassion has been obvious from the start.
Sadly, we would not recommend White Cross Vets based on our experience.

I am extremely disappointed with my recent experience at White Cross Vets (Wolstanton).
I asked for some spare medicine for my dog(I case of emergency) and I was provided with dog medication that I never requested. This was a clear administrative error on their part. Mistakes happen, but the way they handled it afterwards was completely unacceptable.
When I realized the error and tried to return the medication—which was unused and exactly as they handed it to me—I was met with a flat "No." I was told that because of "rules" or "policy," they cannot take back medication once it has left the building. It's so unfair for a customer that has been in the past 8 years just with this clinic.
Sorry for the bad review,you are usually doing a great job there,but not this time(when we live hard times).

Rude secretary acting like I’m trying to be a problem for wanting to know my dogs test results vets taking ages getting back to me to tell me the results last time they didn’t phone me the next day with results so I had to wait a weekend to find out previous results I’m going to start looking for another vets practice because I am being messed around and having a secondary have a problem with me being worried about my dog has made my decision it’s getting bad now at white cross vets Guiseley

On the 7th of April 2026 I had to take my 10 year old dog Bonnie to the vets (white cross vets leamore walsall)She was really poorly and I decided the kindest option was to have her put to sleep.She had a lump by her ribs that had started getting bigger.The vet was amazing.She was so kind,respectful and helped me through what was a terrible time for me.She talked me through everything I am so grateful to all the staff they have been angels to me ill always go to them and I'm a very satisfied customer sad but healing thanks to your kindness all the staff ❤ xxxxx 😍

Worst vets ever
Told me after taking £1248.00 that they needed more for antibiotics and I said I couldn’t afford anymore, the nurse actually said, shouldn’t get a dog if you can’t afford one.
Recieved an apology from head nurse and offer for a free swab on my dogs ear even though I paid for 1 in October previous, another con to get more money in long run.
Government is complicit in allowing companies just to jump on the gravy train.
Vets are vets because they love money, not because they care

Just been to White Cross Vets at Stanningley in Leeds. Rebecca was the most lovely lady. Our dog is very old (almost 17) and has been unwell for a few days. I was really upset thinking the worst was going to happen but Rebecca was so kind and assured me it was just old age. She advised how to keep my beloved pet comfortable at home with basic pain relief. She gave her a full check over and was very patient and professional. I would highly recommend the veterinary practice.
Thank you so much x

We have been with Whitecross vets in Kings Heath for several years and have experienced a reduction in the quality and levels of service at the same time as prices have continually increased. We have had no issues with the vets or veterinary nurses care quality hence this isn't a one star review but the administration of the service and administration staff leave a lot to be desired and their costumer service is terrible. We have now found ourselves another vet practise.

My cat went for consultation with the vet Francesco and luckily noticed an abcess just under his chin. He talked me through the process and he was booked in for surgery to have the abcess drained. He has several health conditions including hyperthyroidism and tumour in mouth so is on lots of medication. So I was quite anxious he would be okay. On the day both the vet Francesco and the vet nurse Chris were kind and caring knowing he was a nervous cat with multiple health issues and handled him with dignity and respect and kept him calm throughout. He had sedation during the procedure to drain the abcess and was given an anti biotic. I picked him up later that day and I could see just by looking at him that they had kept his stress levels to a minimum which immediately helped lower my stress levels too!! Thank you for looking after my beautiful boy.