White Flower Farm Reviews 

While I did have similar issues with lag in delivery, I did not have the issues with customer service, many have stated here. I found them proactive and immediately responded and corrected issues.

I will NEVER purchase from your company again, the 45 minute multiple hold times, not delivering a package in a timely manner and having horrible people with bad customer service values. A real turnoff when one is spending a lot of money.

Don't shop here

Christmas cactus is rootbound, and came in a planters pot instead of the copper pot I ordered. NO instructions whatsoever. The copper pot into which I must transplant it myself has no holes for drainage, so I have to buy another pot locally.
Worse yet, when I called them to get planting/growing instructions, I was on hold for over 17 minutes, with no apology offered.
When I asked why there weren't instructions with the plant I was curtly advised "we sell thousands of different kinds of plants, so we couldn't possibly put specific instructions in with each order."
Ok, well, here's one less customer who will ever have to bother you.

Totally dissatisfied, and will never buy from them again.

Purchased perennials that were terribly root bound -- not just a little, but a solid wall of roots that could not be broken apart by hand. Upon contacting them they suggested I use a razor to try to pry them loose. Not what I would expect from an independent nursery charging premium prices

I have been placing multiple hundreds of dollars in orders from WFF for decades & always lavished praise; even though the plants are pricey & often small in size, the quality was great & the customer service was super-responsive if there was a problem. BUT, JUST THIS WEEK, WFF CANCELED AN ORDER I HAD PLACED W/O TELLING ME! (I only found out after receiving WFF's shipping confirmation & checked the UPS tracking number.) When I called WFF to inquire, I reached a robot telling me that customer service was closed for the weekend. IF REGULAR CUSTOMERS ARE TREATED THIS WAY, I WD WARN POTENTIAL NEW CUSTOMERS TO THINK TWICE BEFORE ORDERING FROM WFF.
WFF is no longer the high-quality, reliable company it used to be.

The company is over priced for the size and quality of the plants. Too much money goes towards shipping which is totally un-eco friendly and less on the size and fullness of the plants. They are not competitive with other greenhouses in pricing and although I paid more I got leggy plants.
I bought 2 orchids in a pot and the orchids were overly tall 20 inches with just a few clusters of buds and 1 full flower each at the very end. They had no asthetic appeal. They were cramed into a small plastic cup and packed with straw like stuff but were not actually growing in orchid soil within the pot so required I then buy orchid soil to transplant them.
$135 was a rip off. I got a beautiful full white orchid at the grocery store for $43
Nunca mas.

Went out on a limb to order online, sometimes my local nurseries don't have exactly what I am looking for. I found a beautiful collection of coleus at WhiteFlower Farm specifically sold as a collection. I purchased 2. $160 with shipping. Not cheap. They arrived in a box, tightly packed and unfortunately many were in marginal condition. I decided to plant them to see if they would make it with a little time. I had the house sitter water them while I was out of town. Sadly of the 12, only 4 looked viable when I returned. I contacted customer service, probably too late though. They offered a partial refund, and wanted to know which ones didn't make it. Out of 6 different named plants, I couldn't recall. After some pressing on my part and contacting them yet again, they also refunded the shipping fee. So I ended up paying them about $50 for 4 plants. They really need better packaging and faster delivery for the plants to survive, was quite a waste of energy and resources. I used to order Amaryylis from them but won't now. They could have kept a customer, as their "complete customer satisfaction guarantee" offers. Just offer me a credit for the remainder you wouldn't refund or offer to send something in the fall.

A huge, hard, no. All of this packaging for one leaf. Never again, Unless they figure out how to be eco-friendly. I tried to post a picture of this mess, but couldn’t figure out how. It was a huge box 3 big clumps of wanted paper, lots of cardboard, for a plant that was literally one tiny leaf the size of my thumbnail.

I usually order some bulbs every spring.Sometimes, I was disappointed but in general, I like the fact that they have many varieties of flower bulbs.

Received, Amaryllis as a gift for Xmas. Arrived broken, dying, and looked like they had been run over. Virtually no packing or care for shipping.

Over many years, we would order tomato plants in the spring. Same issue! Broken, and dying.

Clearly, these folks are clueless when it comes to shipping live plants and flowers.

I placed numerous gift orders in one order with a written description that the items would be sent Mid-Nov. With no notification of shipping. by the end of Nov, I've called and customer support says "No, it begins shipping Mid-Nov and I don't see a label for you at this time. I'll try to move you up". One week later I called again, rude support rep who says "well, its a first come first serve basis and based on your area (even though the gifts go all over the US), I don't see a label for you so I can't tell you when they will be shipped out either. I asked to speak to a manager and they said 'they can't help you'" They had a 'too bad for you attitude'. How rude! Will never do business with them again. If I had seen these reviews before I placed the order, I would have never chosen this company.

Ordering from them this year has been incredibly difficult, made even more so by hard to reach and rude customer service.

An order I placed in September for delivery before Thanksgiving wasn't shipped or updated. Only after I reached out multiple times was any response even forthcoming and what I got was basically a "what did you expect" type call.

The items eventually arrived 2 weeks late.

Very disappointed in White Flower Farms. Two of my items were sent to the wrong address. I finally got a refund on a gift that was broken,a cache pot that was mailed to me rather than the recipient with a third recipients gift card attached.
I agree that this is a difficult year as I was informed by customer service. The customer service was terrible. Rude, condescending, talked over me... I was shocked. I’m done with this company after many years as a customer.

The customer support team is very helpful.

Ordering this year has been a difficult experience because I don't have my order number ( I ordered 3 different times) and I am completely shut out of the "track your order" because of this. I gave my email and tried to call, to no avail because of the Covid-19. When I got my Visa bill I had to dispute the charge because I don't know where the plants are that I ordered for my son in a different state. Why can't you just use my email name and phone number to send me to tracking of all my orders for this year? This is turning into a BIG hastle!

I MADE AN ERROR IN PLACING AN ORDER AND WHEN I REALIZED IT THE NEXT DAY I CALLED THE WHITE FLOWER FARM. WITHIN TEN MINUTES ( WHICH INCLUDED A CALL BACK TO ME) THEY HAD COMPLETELY REMEDIED THE PROBLEM. THE COURTESY AND PROFESSIONALISM OF THEIR CALL CENTER STAFF WAS AMONG THE BEST THAT I HAVE EVER DEALT WITH. APART FROM THEIR PRODUCT OFFERINGS, THEIR SERVICE IS THE SECOND BEST REASON FOR USING THEM.

Terrible customer service. I will never darken that greenhouse again.