Nothing wrong with Whitehorse its your delivery company palletways. Despite living in a village with narrow roads, despite palletways having delivery to the property previously they still attempt to l... Toon meer
Bedrijf heeft geantwoord
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Ordered a pallet of Logs plus bits Tuesday Lunchtime arrived exactly as ordered by Wednesday lunch time (so quick that I had not even picked up delivery notification in my E-mail). Deposited exactly w... Toon meer
Great products and price let down by a poor delivery service. They didn’t turn up on the day they were supposed to, I had a series of texts pushing the time back up until 8pm when the delivery was ca... Toon meer
Bedrijf heeft geantwoord
Pallets dispatched quickly with Palletways. The delivery was accurately scheduled on a day convenient to us. Our local Palletways company Y Frenni was always excellent and did not disappoint this ti... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over White Horse Energy
Geschreven door het bedrijf
White Horse Energy
UK biomass fuel specialists. We supply wood pellets, kiln dried firewood, wood briquettes and premium coal to homes and businesses across the UK, with fast, reliable nationwide delivery.
DISCOVER OUR RANGE White Horse Energy is a trading name of Zebra Renewables Ltd, and we've built our reputation on genuine customer service backed by real technical knowledge — not just fast checkout.Certified, not just claimed. We hold ENplus A1 certification (UK 340) — Europe's highest wood pellet quality standard — and are registered on the UK Biomass Suppliers List (BSL) for Renewable Heat Incentive eligibility. Our kiln dried logs and briquettes carry the Woodsure-backed Ready to Burn mark, confirming moisture content below 20%. Every product page states clearly which grade and certification you're buying, so you can choose on price, performance or compliance with full information.
Real fuel, real certification, real people answering the phone.
White Horse Energy is led by Stuart Fitzgerald, a biomass fuel specialist with nearly two decades in the sector. Stuart oversees fuel sourcing and quality control personally. "We only supply products we'd use ourselves," is the standard we hold every delivery to.
Contactgegevens
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Verenigd Koninkrijk
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,2
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3K reviews
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Log order & delivery.
Just so easy. I got a call asking what delivery date I wanted. Which I was worried would be a working day. Delivery was within the 2 hour time slot. Item packed tightly packed together. Thanks
29 juni 2026
Antwoord van White Horse Energy
Hi Andrew,
Thank you for your fantastic review. We're delighted to hear that ordering with us was so easy and that our team contacted you to arrange a delivery date that suited you. We know it can be a worry trying to fit deliveries around work, so we're pleased we could help make the process as convenient as possible.
It's also great to hear that your delivery arrived within the expected two-hour time slot and that you were happy with how securely the order was packed.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your kind words and support. We look forward to supplying you again in the future.
Kind regards,
KM
Antwoord van White Horse Energy
Hi Fran,
Thank you for your lovely review. We're delighted to hear that you found the whole process quick and easy. Making ordering as simple and hassle-free as possible is something we always strive for.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
The pallet was weak and broken making…
The pallet was weak and broken making unloading difficult. My husband had to try and repair it so the pellets weren’t on the ground, not easy! 975 kgs. The bags of pellets were stacked badly causing the weight not to be evenly distributed. This will have contributed to the pallet breaking. One bag of split pellets which my husband has repaired with gaffa tape.
26 juni 2026
Antwoord van White Horse Energy
Hi Sheila,
Thank you for taking the time to leave your feedback, and we're very sorry to hear about the condition your order arrived in.
We can appreciate how difficult it must have been to deal with a broken pallet carrying nearly a tonne of pellets. Your husband shouldn't have had to repair the pallet just to prevent the bags from ending up on the ground, and we understand how challenging and frustrating that must have been.
We're also sorry to hear that the bags appeared to be unevenly stacked, which may well have contributed to the pallet failing, and that one of the bags had split and needed to be taped up. This is not the standard we expect our customers to receive.
We appreciate you bringing this to our attention, and your comments regarding both the pallet quality and the way it was stacked will be shared with our warehouse and delivery teams for investigation and improvement.
Kind regards,
KM
ordering and supply is as always very…
ordering and supply is as always very quick and efficient, however , I have phoned the company and emailed about problems had, excessive clinker with my last load of "Timber" brand pellets . No-one has bothered to reply.
26 juni 2026
Antwoord van White Horse Energy
Hi Ian,
Thank you for taking the time to leave your review and for your continued custom. We're pleased to hear that you've found our ordering process and delivery service to be quick and efficient, as always.
That said, we're genuinely sorry to hear that your concerns about the excessive clinker from your last load of Timber brand pellets have gone unanswered. We completely understand how disappointing it is to take the time to phone and email, only to receive no response. That's not the level of customer service we aim to provide.
Please accept our sincere apologies. Your feedback has been noted, and we'll ensure your comments are followed up internally so we can understand what happened and improve our communication.
If you have a moment, we'd also appreciate it if you could share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your honest feedback, and we hope to have the opportunity to put things right.
Kind regards,
KM
would recommend…
Very prompt order arrived when they said neatly placed on driveway great
25 juni 2026
Antwoord van White Horse Energy
Hi Peter,
Thank you for your great review. We're delighted to hear that your order arrived promptly as promised and was neatly placed on your driveway. It's always our aim to make the delivery process as smooth and convenient as possible.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Ordering was easy and delivery quick
Ordering was easy and delivery quick. Logs are a superb quality. This was my 3rd delivery from them and would recommend any time.
25 juni 2026
Antwoord van White Horse Energy
Hi Sandra,
Thank you for your wonderful review and for choosing White Horse Energy again. We're delighted to hear that this was your third order with us and that you've continued to find the ordering process easy, the delivery quick, and the logs of superb quality.
It means a great deal to us that you'd recommend us to others. Loyal customers like you are the reason we strive to maintain the high standards you expect.
If you have a moment, we'd really appreciate it if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your continued support, and we look forward to supplying you again soon.
Kind regards,
KM
Prompt and professional
22 juni 2026
Antwoord van White Horse Energy
Hi Richard,
Thank you for your great review. We're pleased to hear that you found our service prompt and professional. That's exactly the experience we aim to provide, so it's wonderful to know we delivered.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Really great service
Really great service, order processed and delivered quickly and as promised. Delivery company rang to arrange delivery, driver called 30 minutes prior to drop off. Driver arrived and asked where we wanted pallet to be left. Many thanks.
23 juni 2026
Antwoord van White Horse Energy
Hi Nicky,
Thank you for your fantastic review. We're delighted to hear that everything went smoothly from placing your order through to delivery.
It's great to know that your order was processed quickly, delivered as promised, and that the delivery company kept you well informed by arranging a convenient delivery time and calling ahead before arriving. We're also pleased the driver took the time to check where you wanted the pallet left – those little touches can make all the difference.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your kind words and support. We look forward to supplying you again in the future.
Kind regards,
KM
Very good service.
14 juni 2026
Antwoord van White Horse Energy
Hi Maude,
Thank you for your lovely review. We're delighted to hear that you were happy with the service you received. Your feedback is greatly appreciated and means a lot to our team.
If you have a moment, we'd be grateful if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Still awaiting delivery17 30 pm FRIDAY…
Still awaiting delivery17 30 pm FRIDAY GORDON HUGHES
22 juni 2026
Antwoord van White Horse Energy
Hi Gordon,
Thank you for your review, and we're very sorry that your delivery didn't arrive as expected.
Unfortunately, it appears there was an error with the depot's delivery planning, and we sincerely apologise for the inconvenience and frustration this caused. We understand how disappointing it is to spend the day waiting for a delivery that doesn't arrive.
We're sorry that we let you down on this occasion and appreciate your patience while the issue was being resolved. Your feedback has been shared with the depot to help prevent this from happening again.
Kind regards,
KM
I ordered a ton of the best wood…
I ordered a ton of the best wood pellets as litter for my cattery .
One pallet was ‘lost’ .. I was promised the second pallet would be sent 24hr delivery .. it was sent 48 hr so I had longer to wait.
What should have been 5 days ended up being almost 2 weeks delivery .. not good enough!
15 juni 2026
Antwoord van White Horse Energy
Hi Christine,
Thank you for taking the time to leave your review. We're so sorry that what should have been a simple delivery turned into such a frustrating experience.
We can appreciate how worrying it must have been when one of your pallets was lost, especially as the pellets are used as litter for your cattery and aren't just a general stock item that you can easily do without. After already experiencing that setback, being told the replacement would arrive within 24 hours and then having to wait even longer understandably added to your disappointment.
Waiting almost two weeks for an order that should have taken just a few days is simply not the level of service we aim to provide, and we're genuinely sorry for the inconvenience and uncertainty this caused.
Thank you for bringing this to our attention. Your feedback has been shared with our team so we can review what went wrong and work to prevent similar situations in the future.
Kind regards,
KM
Excellent product and service
Good quality wood, densely packed. Delivery was excellent and as scheduled.
22 juni 2026
Antwoord van White Horse Energy
Hi Shaun,
Thank you for your great review. We're delighted to hear that you were pleased with the quality of the wood and that it was densely packed. It's also fantastic to know your delivery arrived as scheduled and that you were happy with the service.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to supplying you again in the future.
Kind regards,
KM
The pellets are doing the job and…
The pellets are doing the job and considerably cheaper than their competitors. Order arrived via Palletways on the day it was expected. Very responsive office team as well. I would recommend this company.
21 juni 2026
Antwoord van White Horse Energy
Hi Mark,
Thank you for your fantastic review. We're delighted to hear that you're pleased with the quality of the pellets and that you found them to be excellent value compared to other suppliers. It's also great to know your order arrived as expected and that our office team provided the responsive service you were looking for.
We really appreciate your recommendation and your kind words—they mean a great deal to the whole team.
If you have a moment, we'd be grateful if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Antwoord van White Horse Energy
Hi Colin,
Thank you for your wonderful review. We're delighted to hear that you were pleased with the quality of your order and that it arrived so quickly. Providing great products with reliable delivery is exactly what we aim for.
If you have a moment, we'd really appreciate it if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again soon.
Kind regards,
KM
Excellent product and service
20 juni 2026
Antwoord van White Horse Energy
Hi Barry,
Thank you for your excellent review. We're so pleased to hear that you were happy with both our product and the service you received. Your feedback means a lot to the team and motivates us to keep delivering the high standards our customers expect.
If you have a moment, we'd really appreciate it if you could also share your experience on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Antwoord van White Horse Energy
Hi Clive,
Thank you for taking the time to leave us a review. We're delighted to hear that you were pleased with the quality of your order, the service you received, and that everything arrived on time. It's great to know we delivered the experience you were expecting.
If you have a moment, we'd really appreciate it if you could also share your feedback on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
Excellent Value for Money
The communication was excellent and the delivery was within the time frame specified after a few tweaks.
Also the logs were well packed with 90% cut to a perfect size.
11 juni 2026
Antwoord van White Horse Energy
Hi Simon,
Thank you for your fantastic review. We're really pleased to hear that our communication kept you well informed and that, after making a few adjustments, we were able to deliver within the agreed timeframe.
It's also great to know you were happy with the way the logs were packed and that the majority were cut to a size that suited your needs. We appreciate you taking the time to share such detailed feedback.
If you have a moment, we'd be grateful if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for choosing White Horse Energy, and we look forward to supplying you again in the future.
Kind regards,
KM
To be honest I don’t even want to give…
To be honest I don’t even want to give 1 star. I took the day off for this delivery as the time slot was 7am to 1700.
There was zero conversation during the day, when it didn’t arrive by 1700, I left it for 20 mins thinking it could be traffic.
I then rang white horse who checked with delivery company and said it would be there by 1800. It did not arrive. There was no contact what so ever. Obviously dinner was on hold. After 2000 the driver arrived, he was apologetic, not his thought, when apparently the haulage company put jobs in front of mine that was a late booking, where mine had been booked for a few weeks. I had a leg problem and couldn’t walk. I had a neighbour who was ready during the day to help, I called him and he kindly came to help..
He finished unloading at 2130.
This was a disgusting service, would have been different if they actually communicated and let you know what was going on.
7 juni 2026
Antwoord van White Horse Energy
Hi Carol,
Thank you for taking the time to share your experience, and we're genuinely sorry that your delivery unfolded this way.
We completely understand your frustration. You arranged your day around the delivery window, only for it to arrive several hours later with very little communication. Being told it would arrive by 6pm, then having to wait until after 8pm without any further updates, is not the level of service we expect our customers to receive.
We're especially sorry to hear that you were dealing with a leg injury at the time and had to rely on the kindness of your neighbour to help unload the delivery so late in the evening. That must have added unnecessary stress to an already difficult day.
While we're grateful that the driver was apologetic, we recognise that this doesn't make up for the inconvenience caused or the lack of communication from the haulage company. Clear updates throughout the day would have allowed you to plan accordingly, and we regret that this didn't happen.
We truly appreciate you bringing this to our attention. Your feedback has been shared internally and with the delivery partner, as this is not the standard of service we aim to provide. We sincerely apologise for the experience you've had and hope we'll have the opportunity to restore your confidence in us in the future.
Kind regards,
KM
Wood Pellet Deliver
good notification and delivery on time and left in the correct place
17 juni 2026
Antwoord van White Horse Energy
Hi Lorna,
Thank you for your lovely review. We're delighted to hear that you were kept well informed throughout the delivery process and that your order arrived on time and was left exactly where you wanted it. We know those little details make a big difference to the overall experience.
If you have a moment, we'd really appreciate it if you could also share your feedback on Google using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
KM
One pallet came broken/damaged
One pallet came broken with lots of bags damaged and they didn’t call the named person/number when delivery was due. Not sure if this was damaged by delivery company or before.
10 juni 2026
Antwoord van White Horse Energy
Hi Leanne,
Thank you for taking the time to leave your feedback. We're sorry to hear that your pallet arrived damaged and that several of the bags were affected. We also apologise that the named contact wasn't called ahead of the delivery as expected.
We understand your uncertainty as to when the damage occurred, but regardless, this isn't the condition we expect our customers to receive their orders in. Your comments regarding both the damaged pallet and the delivery communication have been noted and will be shared with our delivery partner for investigation and improvement.
We appreciate you bringing this to our attention and are sorry that your experience fell short of the standard we aim to provide.
Kind regards,
KM
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