I have no problems with White Horse Energy , it was the courier company I could not get through to and not yourselves. As usual your logs came high quality and well packed today. Unfortunately the cou... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Ordered my winters pellet, easy to do, but I forgot to put restricted access. I rang to add it to my order, I was told it had been added,but when the delivery company called to arrange delivery luck... Toon meer
Bedrijf heeft geantwoord
Two pallet order agreed with customer to be delivered last Thursday. Delivery was no show, one pallet then arrived on Friday. Second pallet arrived on Monday after phoning White Horse Energy to chas... Toon meer
Bedrijf heeft geantwoord
A truly fantastic service, from.the ease of log location on the website to ordering and then within a week I am contacted to arrange delivery. Keep up.the fantastic work. Thank you for the mega crate... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The UK's pre-eminent distributor of solid biomass in log and pellet form to domestic customers throughout the UK
Contactgegevens
Cirencester Office Park, London Rd, GL7 6JJ, Cirencester, Verenigd Koninkrijk
- 01285402000
- sales@whitehorseenergy.co.uk
- www.whitehorseenergy.co.uk
4,1
Goed
3K reviews
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The wood seems good as was the ordering…
The wood seems good as was the ordering experience. What needs to be improved is keeping the customer informed during the delivery process, I thought this was poor
20 juli 2026
Antwoord van White Horse Energy
Thank you for your review! ⭐⭐⭐⭐
We're pleased to hear that you found the ordering experience straightforward and that you're happy with the quality of the wood.
However, we're sorry to hear that the delivery communication did not meet your expectations. We understand how important it is to keep customers informed throughout the delivery process, and we appreciate you highlighting this area for improvement. Your feedback is valuable and will help us continue to improve the overall customer experience.
Thank you for taking the time to share your thoughts with us. If you have a moment, we would be grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your feedback, and we hope to serve you again in the future.
Kind regards,
The White Horse Energy Team
Prompt and efficient delivery
Prompt and efficient delivery. Product exactly as described and well packed.
12 juli 2026
Antwoord van White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were pleased with the prompt and efficient delivery of your order. It's great to know that the product arrived exactly as described and was well packed for transit.
We really appreciate you taking the time to share your experience. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Fast service at competitive price
12 juli 2026
Antwoord van White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were pleased with our fast service and competitive pricing. Providing great value alongside a smooth and efficient customer experience is something we strive for, so it's wonderful to know we met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Excellent service.
12 juli 2026
Antwoord van White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you received excellent service. Providing our customers with a great experience is always our goal, so it's wonderful to know that we met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Was punctual and very helpful
19 juli 2026
Antwoord van White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that our delivery service was punctual and that our team was helpful. We know how important reliable service is, so it's great to know that your experience met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Antwoord van White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were pleased with our fast delivery, competitive pricing, and hassle-free service. Providing great value and a smooth customer experience is something we strive for, so it's wonderful to know everything went to plan.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
My purchase was very good
My purchase was very good. I received everything in time only 2 days after I placed my order the driver called me to inform about the delivery and everything went smooth. Good service and a product with a good quality. I will order again next year.
17 juli 2026
Antwoord van White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were so pleased with your purchase and overall experience. It's great to know that your order arrived within just two days, that the driver kept you informed about the delivery, and that everything went smoothly from start to finish.
We're also pleased to hear that you were happy with the quality of the product and the service you received. Knowing that you plan to order from us again next year is the highest compliment we could receive.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again next year.
Kind regards,
The White Horse Energy Team
A truly fantastic service
A truly fantastic service, from.the ease of log location on the website to ordering and then within a week I am contacted to arrange delivery. Keep up.the fantastic work. Thank you for the mega crate of Ash logs...
9 juli 2026
Antwoord van White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you had such a positive experience with us, from finding the right logs on our website through to placing your order and arranging delivery. We work hard to make the whole process as simple and straightforward as possible, so it's wonderful to know that everything went smoothly for you.
We're also pleased to hear that you're enjoying your Mega Crate of Ash Logs. Thank you for your kind words and encouragement—they mean a great deal to the team.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Antwoord van White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were happy with the service you received. Providing a great experience for our customers is always our goal, so it's wonderful to know that we met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Antwoord van White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you found our service to be very efficient. Providing a smooth and reliable experience for our customers is always our goal, so it's wonderful to know that we delivered on that for you.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Excellent product quick delivery easy…
Excellent product quick delivery easy to order. Really pleased gone back to using palletways to deliver. Drivers are amazing really helpful and u can book delivery day online with them
16 juli 2026
Antwoord van White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were pleased with the quality of the product, the quick delivery, and the ease of ordering. It's especially great to hear your positive feedback about the delivery service.
We're pleased that the delivery experience met your expectations and that the driver was so helpful. Being able to book a delivery day online is a valuable convenience, and we're glad this helped make the process even smoother for you.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Delivered in a timely manner
Delivered in a timely manner, wood as described, no nasty surprises. Will use white horse again.
15 juli 2026
Antwoord van White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that your order was delivered in a timely manner and that the wood was exactly as described, with no unexpected surprises. We work hard to ensure our customers receive high-quality products and reliable service, so it's wonderful to know that we met your expectations.
It's especially pleasing to hear that you would choose White Horse again in the future—there's no better compliment than a returning customer.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Good information regarding delivery…
Good information regarding delivery times and a very helpful delivery driver who managed to get the pallet into a pretty tight position.
13 juli 2026
Antwoord van White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were kept well informed regarding your delivery and that the process went smoothly. It's especially great to hear that the delivery driver was able to position the pallet in a tight space and provide such helpful service.
We know how important clear communication and reliable delivery are, so we're pleased that both met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Yet again the delivery company let you…
Yet again the delivery company let you down.
No contact with them and panel dumped in the middle of dry way. This shouldn’t have to be so stressful
14 juli 2026
Antwoord van White Horse Energy
Hi Michelle,
Thank you for taking the time to leave your review, and we're so sorry to hear that you've been let down by the delivery experience again.
We completely understand your frustration, especially as this isn't the first time you've experienced issues. Not receiving any communication from the delivery company and then finding your pallet left in the middle of your driveway is understandably disappointing. Collecting a delivery should never become a source of stress.
This is not the standard of service we expect from our delivery partners, and we sincerely apologise for the inconvenience caused. We'll be raising your feedback with the depot and courier so they can investigate what happened and help prevent similar issues in the future.
Thank you for bringing this to our attention, and again, please accept our sincere apologies.
Kind regards,
KM
Very pleased with the delivery 👍
7 juli 2026
Antwoord van White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you were very pleased with the delivery of your order. Providing a reliable and hassle-free delivery experience is something we take great pride in, so it's wonderful to know that we met your expectations.
We really appreciate you taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your support, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Have used several times in order to…
Have used several times in order to stock up on wood for winter in the summer months when prices are lower.
Never had any problems with product.
Delivery guys are always great.
13 juli 2026
Antwoord van White Horse Energy
Thank you for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you've used us several times to stock up on wood for the winter months and that you've always had a positive experience. Buying ahead during the summer is a great way to take advantage of lower prices, and we're pleased we've been able to support you year after year.
It's wonderful to know that you've never had any issues with the product and that our delivery drivers have consistently provided great service. We'll be sure to pass your kind comments on to the team.
We really appreciate your continued support and for taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your loyalty, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Good Quality…
I have no problems with White Horse Energy , it was the courier company I could not get through to and not yourselves. As usual your logs came high quality and well packed today. Unfortunately the courier were the let down waited in all day for them a message or phone call just to say that we would not get our delivery yesterday is all it took.
17 juli 2026
Review zonder uitnodiging
Antwoord van White Horse Energy
Thank you for your 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear that you're happy with the quality of the logs and the way they were packed. It's also appreciated that you've highlighted the issue was with the courier rather than with White Horse Energy.
We completely understand how frustrating it can be to wait in for a delivery and not receive an update when plans change. While we're sorry to hear that the courier communication did not meet expectations on this occasion, we're pleased that your order arrived safely and that the quality of the logs lived up to the standard you've come to expect from us.
Thank you for your continued support and for taking the time to share your feedback. If you have a moment, we would be incredibly grateful if you could also leave us a review on Google:
https://g.page/r/CV5WDhmg_H1MEAE/review
Thank you again for your valued custom, and we look forward to serving you again in the future.
Kind regards,
The White Horse Energy Team
Wood quality was great
Wood quality was great - well packaged - delivery ok but did not come on expected day & delivery company did not tell me delivery would be on following day
11 juli 2026
Antwoord van White Horse Energy
Hi David,
Thank you for taking the time to leave your review. We're pleased to hear that you were happy with the quality of the wood and that it arrived well packaged.
We're sorry, however, that the delivery didn't arrive on the expected day and that you weren't informed by the delivery company that it had been rescheduled. We understand how frustrating it can be when plans change without any communication, and we apologise for the inconvenience this caused.
We're glad your order arrived safely in the end, and we appreciate your balanced feedback. We'll be sure to share your comments with our delivery partner to help improve communication for future deliveries.
If you have a moment, we'd really appreciate it if you could also leave us a Google review using the link below:
https://g.page/r/CV5WDhmg_H1MEBM/review
Thank you again for your honest feedback and support. We hope to provide you with a seamless five-star experience next time.
Kind regards,
KM
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