WholeLatteLove.com Reviews 

Purchased a second refurbished Gaggia unit two years ago for a family member. It stopped working and blew out power in the kitchen. It’s no longer under warranty which I understand but I was going to buy a new more expensive unit and asked if they could provide a discount. Flat answer was no. So, I went ahead and bought a new unit from a different coffee shop. They lost me as a customer permanently when all they had to do is offer something to me based on the fact the unit survived just two years. Just sharing my personal experience.

high prices, coffee is getting higher and customer service is shaky sometimes

Prompt knowledgeable service, friendly stsff

great machine at a great price. I remember shipping took a little bit, but I was kept precisely up to date with my order status. I've had more incredible rich espresso and espresso based drinks in the last year since I got the machine than my entire life prior. Worth.

fantastic selection of coffee to suit every taste at very attractive prices. And best of all, delivery is veryfast, so you don't have to wait weeks

Excellent advice. Not pushy and didn’t try to oversell me. Very helpful

Mark, in Sales was extremely helpful and knowledgeable. What I appreciated most is that he quickly understood that I am experienced as home roaster and Barista, who is looking to upgrade my set up. He immediately shifted to speaking to me with respect to my knowledge and experience.

I brought up one machine that I have my eye on and he started answering my questions with descriptions that were so clear, I sat here and with closed eyes could see in my mind the parts and mechanisms he was describing in detail. He knew exactly what I was actually looking for in an answer.

Wow!

Seriously, Mark could be considered for your video department. He can hold his own with your other hosts.

Too often, when I talk to Sales, even at Expos, I can never get them out of Salesman mode. At the price points experienced home baristas are buying at, we want to know know build quality and adjustments for the spectrum of roasts.

Reflecting back two days later, I can still tell you the fine tune adjustments each of the machines has compared to the others at that price point. Pros and Cons for my style, which is Espresso rather than coffee drinks.

I am over 65. The only other person I've ever had this type of conversation is with one of my sons who is a certified Master Mechanic. In the same way as Mark breaks down a car that I'm interested in.

You have a treasured employee in Mark. I certainly took his name down and will ask for him next time. Even better, have him train new hires then it doesn't matter who I get in Sales, Just sayn'!

We recently ordered a refurbished Profitec Pro 700 from Whole Latte Love for around $2,500. While I know it's a refurbished unit, $2,500 is still a massive amount of money for a machine that has been sit there for a few. years. We weren't expecting a brand-new machine, but our understanding of a "certified refurbish" is that it should arrive clean and in working order.

Instead, things went off the rails the moment we opened the box. The drip tray and portafilter were covered in scale, watermarks, and black grime. Worse yet, there was actual dried milk residue left on the steam wand. On top of the dirt, the right side panel wasn't even fastened and was completely loose. After seeing all of this, we were incredibly disappointed. We had to spend an hour repacking this 60lb machine into its bulky packaging.

This was definitely not a "carefully inspected" 30-day return like they advertise. It looks like a heavily used machine that received zero care. Frankly, if they didn't even bother to wipe the old milk off the steam wand, I don't even want to know what the internals look like.

It's a heavily used machine without proper care, not in an acceptable "refurbished" condition. Very disappointing and frustrating.

The very large selection of espresso machines at different price points and related products is great. It was very helpful being able to compare various products and their features, all the reviews and videos that are linked to the products facilitated my research and final decision. I felt more comfortable making a purchase from a company that specializing in all things coffee than someone else that sells everything under the sun.

Good prices…quick turnaround. Would love to see a lower spend level for FREE shipping.

What a great bunch of people there! I left out Mark, who has the voice of a seasoned Sportscaster plus Tim whom I got his message too late for the little discount, and Randall who had patience with me, an older woman, who loves her Latte! I’ll get it by damn I will. I don’t own many gadgets, and no need to guess why. Thank you all for your patience with me. It’s probably not the last time you hear from me. Keep up your good work! We need more people like you in the world of Espresso!!!!!

I bought a Profitec 500 from WholeLatteLove two and half yeats ago. I started having series pressure issues a few weeks ago and contacted WholeLatteLove. The tech sent me loads of materials/links and walked me though the diagnosis steps. I was able to identify and fix issue on my own with the information. Learned a great deal about my machine in the process. Tech was very responsive to all my questions. Machine working great again!!!

Very bad customer service after you buy it they won’t admit that there’s a problem with the gaggia classic pro the wand is horrible and leaks on top of releasing massive amounts of water instead of steam …then the no response after sending In the videos they asked for . Never again !

Great company that has provided excellent support, even offering lessons over the phone using Facetime.

I have been a faithful customer for this company for approximately 15 years . About two years ago, I bought another machine and recently I had a little bit of a problem. I shared it with the people at Whole latte love. I got immediate assistance from Sarah, Todd and Pat! Together, we worked over the phone, checking out my machine and troubleshooting the situation and were able to figure out the situation and resolve it. I have to give them a five star rating for excellent customer service above and beyond. I was really impressed. In today’s world to get a real life person to troubleshoot with a company is wonderful to get a real life person that’s intelligent and can work with you to resolve situations is even more wonderful A+ Customer service thank you!!

Had a wonderful zoom video call with Justin. Excellent information. Answered all my questions about the machines and I got to see the machines in action.

Great coffee, fast service. Perfect transaction.

During the CoffeeCast, David did a terrific job of listening carefully, then offered experienced recommendations for a grinder and other tools. Nice to be able to ask questions and get solid answers quickly.

I had a 20 minute sales consultation with Filipa. She was very professional and knowledgeable.

Buyer beware: Whole Latte Love's "30-day buyer's remorse" refurbished program is a total sham, and their customer service is designed to trap you with defective equipment.
I purchased a refurbished Gaggia Magenta Prestige that was advertised as "gently used" and "tested for like-new performance." Instead, I received a filthy, heavily worn unit manufactured in January 2024 with a completely tattered interior sticker and no user manual.
Worse, the machine was mechanically broken. It severely under-brewed (failing to even hit 1.0" oz" on a standard 1.35" oz" espresso shot) and suffered from a persistent, unfixable "empty puck bin" error that forced me to completely pull apart and wipe down the brew group interior every single time it was used.
When I contacted customer support, the reps gave me useless, scripted answers, claiming the broken shot volumes were "normal." When I opened a tech support ticket with a video proving the puck error, they didn't even look at it—they literally replied by asking me to send a video of the error.
When I demanded a return on this defective machine, they claimed I couldn't do so without "extensive troubleshooting" over "several more phone calls." They fight returns so aggressively you'd think the money was coming out of the reps' personal paychecks. It is entirely clear that their strategy is to string you along until your 30-day window expires so you are stuck with a broken machine.
To avoid getting trapped past the 30-day mark, I chose to cut my losses and pay for the return shipping and restocking fee out of pocket just to get this junk out of my house. Their customer service is predatory and their refurbished items are heavily abused. Stay far away from Whole Latte Love.