Wickes - Andover Reviews 

I recently purchased a kitchen for my home from wickes Andover.
Initially I met with Luke one of the kitchen designers.
He was super helpful , designing a kitchen to make the best use of the space that I had.
The whole process was very smooth and I felt well taken care of.
I had made a couple of mistakes and changed direction a little and when I informed Luke he was on it straight away and helped to rectify the situation.
The kitchen arrived in a timely fashion .
I am very happy with the service I received and have no problem recommending both Luke and Wickes!

I have now used Wickes Andover, twice now - once for a new designed bathroom, which included a new walk in shower and units, which were fitted by the designated installers who did an outstanding job and overall finish. I have also recently had a new designed kitchen and flooring throughout the entire ground floor, along with a downstairs toilet and units. Both of these jobs were designed by Paul, who did a great job in the actual design, and the oversight of the work. I would also like to commend the services of Dan Hunt and his team, who conducted the work on the kitchen and ground floor. The work was outstanding in quality and fit - I am now in receipt of a new immaculate kitchen and ground floor which looks amazing. Dan is in high demand for this work and I did have to wait to secure his services, but it was well worth the wait. I would therefore highly recommend Dan to undertake any work that you may require in the future. A big thank you to Paul and Dan, for making a potentially stressful event very easy - much appreciated.

Great understanding, attention to details, very professional, fantastic advice. Overall Great

I bought Wickes Milton Gray kitchen through Andover branch. The units are very sturdy and the doors with the woodgrain are beautiful. There were a few issues with damaged pieces, but they were replaced promptly by central customer services. They really need to change their phone music, as having to listen to the Sugar Plum Fairy for ages in the phone queue is torture! Please change it !!!
I wasnt too impressed with the fridge freezer that Wickes offer as their integrated appliance. The bottom drawer cannot be accessed fully without taking it out. The milk shelf in fridge is high and cuts into the bottom shelf space. However, the under counter freezer is great as is the dishwasher and gas hob.
My fitters, Daniel and Jordan were amaizing; perfectionists in their work, talented (apart from Dan's singing), patient, polite and respectful they couldn't do enough to make my kitchen my dream kitchen. I wanted to make a small change to the tower unit to house my microwave and this involved a different door, and a bit of giggling around, but was no problem for them. I also had to have the boiler moved, Dan arranged the gas fitter to coinside with the electrics plumbing and cupboard works and he made a bespoke cabinet to hide the boiler as it was bigger than could be housed in a standard cupboard. All through the process they asked my opinion, and were adement that I should be happy with the finished kitchen. It is stunning and I am very happy. Can't praise these fitters enough. Thanks boys !!!

As it always happens in every customers journey,they are areas we are happy and areas that needs improvement.
But hopefully that companies can take these positive and negative feedbacks and implement them in their workplace to better the services they provide.
The beginning of our journey from planning to ordering materials it went completely wrong,we had to do a another second quote, some materials were ordered damaged on arrival, communication was poor with CS department and honestly it was getting a bit too much. As it was our first kitchen project in our house,we tried to be positive in looking forward to the end result.

Honestly Dan who is a kitchen fitter locally in Andover and his lovely
team were very helpful,kind and hardworking I must say.
They turned the whole negative situation into a positive memorable experience. The work they did on our new kitchen was impressive.
The 4 stars is not for the company directly it's for the Dan and the team who worked so hard,very calm and collective, attention to details and would give their honest opinions.
These are the lil kind gestures that makes a difference in the working environment.its not all the time we get to hire genuine,kind people who perform their work because it's a task, but because they love,and enjoy what they do and they do it with honesty.
I would hirely recommend Dan and his team if you ever want him to do your kitchen.
For Wickes company I would suggest you look into improve your customer service line, especially in trying to speak to someone over the phone takes a lot of time to get through,for example 45 min to an hour, everyday is a joke.
A big thank you to Dan and his team.

I purchased a 10 pack of gutter clips only to get home and find a small hole in one corner so I opened the bag to find there were only 8 pieces some little fagan had taken 2 out and as I live 7 miles away and have to walk a mile on a road with no footpath to catch a bus I'm not a happy chappie

The member of staff who served me needs some training in basic manners and customer service skills. She spoke 3 words to me in the entire interaction, "got trade?" and "£5". That was it - no please or thank you.

Wickes aren't the cheapest by any means so that together with the staff attitude means I won't be going back!

★☆☆☆☆ Extremely Disappointed – Misleading Information and Poor Customer Service

I recently had a very frustrating experience with Wickes. I purchased an item under the impression that a return and refund would be possible, only to be told after I raised concerns that a disclaimer (which I did not see at the time of purchase) supposedly prevents this. Strangely, this disclaimer only appeared after I called to complain.

When I first contacted customer service, I was told my issue would be resolved and that I’d receive an email with a collection date for the item, followed by a refund after inspection. Instead, I’ve been met with delays, backtracking, and inconsistent information. I even suggested they review the phone call, which should be recorded, but that has gone ignored so far.

This feels highly unprofessional and misleading. I expected far better from a major retailer. If this isn’t resolved soon, I’ll be forced to escalate the matter to the relevant authorities.

Avoid if you value transparency and decent customer service.

Very organised and helpful team, both from Wickes and the fitters from Red Dragon. Simon from Red Dragon was always available for help and the fitters were thoughtful and hard working. They did a great job and offered helpful suggestions.

I had 10 days work done in bathroom and kitchen. I booked a break away to escape and the timing was perfect for return. I walked in to a new home. All so well done. My neighbours tell me it was quiet. All rubbish is collected.
I feel so safe too. I certainly recommend Red Dragon builders. And thank you to Wickes.

Just had my utility room designed by Luke, he has worked really hard to help me design my perfect room. Really professional and so patient despite me being indecisive and making lots of changes! Highly recommend!!!!

2 weeks ago Wickes installed my new kitchen and look fantastic!!!
I definitely recommended Wickes kitchen
The whole service from start to finish is professional and very helpful.
Big thanks to Luke the kitchen designer for his work, help and great approach to the customer.

Great company and the design team were fantastic from start to finish can't wait for our new bathroom and another 5 stars for paul who designed our bathroom

The Bathroom fitters consulted me regularly to make sure that what I wanted was delivered. They were meticulously in producing the finished product.

The designer had his own fixed opinions of what we wanted. The design was well short on our requirements. He also wanted a quick.decision as we were informed prices were increasing. There was so much lack.of thought in the design. Another supplier listened to what we wanted. Listened to our design ideas and did not ignore us. Not surprisingly, the alternative supplier got the contract. Better design, better.communication and he actually listened. Interestingly, we have a similar experience at the same store in 2010. Another alternative supplier came.up.with a much better design for our then kitchen in our previous property, better quality units and a much nicer looking kitchen than Wickea offered us then. This contract was.not about price. It was about a product we wanted. A product that met our needs for the next 20 years. Wickes.did.not meet the brief. We paid more for a far higher quality kitchen, one with professional.appliances and a kitchen designer that listened to our requirements. Quality is about meeting customer requirements. Wickes were way off the mark and despite the salesman's arrogance and focus on his.commision, we went for a hugely better experience elsewhere.

My experience with Wickes’ bathroom design and installation service has been a disaster—misleading sales promises, shocking fulfilment failures, and appalling customer service. The only saving grace was Red Dragon, the third-party installers, who were professional, hardworking, and went above and beyond despite the chaos Wickes created.

Deceptive Pricing & Hidden Costs

When I ordered my bathroom, I was assured by the designer that the £5,000–£6,000 I paid upfront for installation covered everything except for two minor known costs:
• A new consumer unit for the electrics.
• A stud wall, estimated at around £200.

However, when Simon from Red Dragon conducted a site survey, he flagged several necessary works that Wickes had completely failed to account for, meaning the true cost was several thousand pounds higher. These were legitimate and unavoidable costs for the installation, and Simon was completely transparent about them. The issue here is entirely on Wickes, who misled me into thinking everything was already accounted for.

Chaotic Delivery & Missing/Wrong Items

Then came the nightmare of deliveries. Instead of a single scheduled delivery, items arrived in batches over four days from multiple couriers, making it incredibly difficult to track what I had received. When Red Dragon arrived to begin installation, they discovered that almost nothing was correct:
• No toilet (but I received three cisterns).
• A random toilet seat I never ordered.
• A sink and pedestal that were not what I selected.
• No vanity unit.
• Missing fittings for the radiator, flush plate, sink plug, hand shower—the list goes on.

This meant that, despite already paying for these items in my original order, I had to personally purchase replacements out of my own pocket just to keep the installation on track. I effectively paid twice for some of the items Wickes failed to deliver.

Customer Service Failures

Wickes’ customer service only made matters worse. I initially spoke with Jimmy, who promised to resolve everything—then promptly went on leave without making any notes on my account. After chasing multiple times, I finally reached Doug, who was actually helpful and managed to correct most of the issues. However, I am still waiting for the correct sink and plug, and this project has dragged on far longer than necessary.

Red Dragon: The Only Positive Experience

Despite the terrible designs and incorrect specifications provided by Wickes, Red Dragon’s team did everything they could to salvage the situation. They worked with me to reorganise the layout, helped me source missing materials, and generally went the extra mile to ensure the bathroom turned out as well as possible. If not for them, this would have been a complete disaster.

Final Verdict

I will never order a bathroom from Wickes again. Their design service was a joke, their sales process was misleading, their fulfilment was a disaster, and their customer service was unreliable at best.

The only positives:
• Doug from customer service was helpful (eventually).
• Red Dragon were outstanding and saved this project from catastrophe.

If you do choose Wickes, be prepared for unexpected extra costs, incorrect deliveries, and a complete lack of accountability. Or better yet, go elsewhere.

Kitchen design and supply - Paul has been amazing and so informative and helpful from his initial visit to our house to designing the kitchen with us and then seeing it through to delivery.
We have now just gone back to see Paul to start work on our utility room.
Great service, great quality would highly recommend

Really pleased with my bathroom makeover.
Old bathroom completely stripped out and replaced including installation of walk in shower.
Work all done by Red Dragon, Simon Thomas' employees are all polite and conscientious workers who happily go above and beyond.

had a problem with my flooring in kitchen complained and Simon Thomas from Red Dragon home improvements sent one of his team Kieron and man and wife team to completely replace the floor
first class team work by couple who came from Romania to work in England cannot fault their work ethic flooring now really nice and all units put back excellent work thank you team and Simon.

We have had a lot of problems with an en-suite for several years and finally decided to sort it out. Paul came round to measure and help me understand what could be done and how best to deal with it, and he made the whole process so easy. Paul and his team are excellent and highly recommended.