Wickes - Barking Reviews 

I have great experience and miss sonia deals me very well
Thanks

I recently visited Wickes to buy building materials and had the pleasure of being assisted by Lesley Martin. She was incredibly helpful from start to finish. Lesley took her time to make sure I fully understood what I was buying and explained the different options available to me in a clear and patient way.
She walked me through various products I could use and made sure I felt confident in my choices. Her knowledge, professionalism, and friendly attitude really stood out. The level of customer service she provided was amazing.
Thank you, Lesley, for going above and beyond it truly made my shopping experience so much better!

theresah was so helpful and very kind

Excellent service from Sonia at the barking branch.

I had a very good customer care experience care from Theresa she assisted me and spoke to me nicely

Great experience at Wickes and very poilte staff.

I had a great assistance and I was able to get all I needed with the right guidance to meet my needs .. thank you Theresah you were a great help .
Cheers

Had no idea what I was looking for as there were so many options to choose from. The staff took time to help me with my selection. Their friendliness and willingness to help to the end will definitely bring me back soon. I’m recommending them all the way

I went to get few DIY stuff and was confused as to which ones will better serve my purpose.
The sales girl (Theresa was her name) took her time to take me through the different options available and helped me made an informed decision. Her knowledge of the products was exceptional and laudable

I had a very pleasant experience at Wickes. Theresah was extremely helpful, patient, and professional throughout my visit. She took the time to understand what I needed and made sure I got the right items without any stress. Her friendly attitude and dedication to good customer service really stood out. Thank you, Theresah, for making the experience smooth and enjoyable. I will definitely be coming back.

There is this lady called Theresah She was very helpful. I found what I was looking for.

I visited Wickes on many different occasions and I must say Matthew Harrison has been engaging and friendly beyond expectation. His approach to me has been extremely kind and patient despite my numerous visits. He dealt with all challenges very well and kept reassuring on delivery times and all. He has provided invaluable help throughout my house renovation. He does his job extremely well by going above and beyond for customers like myself. I would definitely recommend coming to this branch.

Leslie Martin was also very nice and welcoming. She assisted me with placing orders and dealing with challenges at hand. It wasn’t a one time encounter but rather this is based on numerous visits.

Sonia was Amazingly helpful! Waited 40 min for someone in kitchen department, but they didn’t start till 10.30 wait past the time, yet was late! Such a big store but no one to help! Sonia left the till and was so helpful, attentive and a friendly smile ! If it wasn’t for Sonia we wouldn’t have made our purchases!

I wanted to share some feedback regarding my recent kitchen design appointments at your Barking branch.

During my first visit, I was informed that Ben, the designer I had an appointment with, was unavailable due to a family emergency. While I completely understand the situation, it would have been helpful to be notified in advance so that I didn’t make a wasted trip.

On my second visit, I had a detailed two-hour consultation with Ben. The discussion went well, and he assured me that he would send over a quote and a 3D design of my kitchen for review. Unfortunately, I never received any follow-up communication or the promised materials. I also do not have his direct email to contact him, which has made it difficult to follow up.

Additionally, I received a parking fine after that visit, as my stay slightly exceeded two hours. I was unaware that I needed to register my vehicle since I was there for a scheduled customer appointment. Although my appeal for the fine was successful, the overall experience has been disappointing.

I value Wickes as a brand, but I believe better communication and customer follow-up would make a big difference. I hope you can look into this and ensure that customers’ time and efforts are respected in future appointments.

I am having to write it as a review as that's the option available in the email I receive to provide my experience feedback

I had a bathroom installed in April 2024. It went over budget and details of the installation was not budgeted for in the quote. There was an issue a year later which was remedied. However the electrics have been installed in a dangerous place which the engineer pointed out. The grouting has fractured and despite this being raised in May 2025, no one has been out to remedy. Shocking experience.

Hello,
First visit to Barking Wickes a very large store.

I was assisted by Ms Rupal she was excellent chatty and friendly and so jolly how staff use to be she was a breath of fresh air.

Kind and very considerate a true asset to the company.

Design Consultant came to visit not interested to give me the primary price quotation and design idea until I confirm that I will go with wickes.

Waited 30mins to seek some advise, after waiting the 1person on the shop floor decided to take a 30min break.
Asked the 2till staff they just said you need to wait and there were 3customers all waiting for assistance.
I left without the product I went in for ie 4radiators
Very poor customer service (in this case no service)

Absolutely agree with all the reviews on poor kitchen Installations.

Initially told everything is included and the fit will be to a high standard, they will do touch ups etc to ensure its all cosmetically pleasing. Not the case, the subcontractors are not bothered and keep asking for more money. Refuse to do the basics. Have literally destroyed the cupboard interiors with their cowboy cutting of shelves. Won't amend or redo parts they have done incorrectly. Won't plaster the walls where they have run electrics as it will all be covered by the units apparently. Happy to mount the units on uneven unfinished walls. Rubbish workmanship.

Have shattered the floor tiles yet ignore you if mentioned and Wickes merely advise you to speak to them directly like we have spare tiles laying around for a refit.

Extortionate amount for fitting, almost 40% of the kitchen value yet nothing seems to be included. Everything is too much of an ask for both wickes and the subcontractors, absolutely not one cares.

Awful and stressful experience. Better to choose someone else for a kitchen and better still hire your own people to fit the kitchen. Almost 6K for fitting down the drain for minimal service.

Do not recommend at all.

Great, barking borh kofi, and eunice ar the desk where super helpful and paticant. The best customer service.