Wickes - Bradford Reviews 

The staff at the Ingleby rd branch in Bradford are really helpful, they give advice and help find items in store quickly when I’ve been in a hurry. Big thanks to Asma who suggested the WickesPro trade membership and patiently helped with the application too!

had a very disappointing experience with my order from Wickes. There were several issues, and initially I felt that my dissatisfaction wasn't being acknowledged, which was frustrating.

However, I want to recognise Paul, the store manager, who completely turned my experience around. He listened carefully to my complaint, took my concerns seriously, and resolved the issues professionally. He genuinely went out of her way to help and made me feel valued as a customer.

I'd also like to thank his colleagues, Lucaas and Asma, who were both helpful and supportive throughout. Unfortunately, not all staff showed the same level of care, as some dismissed my concerns. Thanks to Paul, Lucaas, and Asma, my confidence in the store was restored.

Excellent customer service from Paul and her team—they are a credit to Wickes.

Excellent service from Asma at Ingleby road bradford store, always nice to deal with someone so friendly and professional first thing in the morning. And ofcoursec10% trade discount always helps. A true gem of a lady in your team

Kind friendly and quick customer service

Fantastic Service from Asma at the Bradford store. Got me signed up for the trade account in a couple of minutes and saved me 10% on my purchase there and then, and all future visits. Friendly and very helpful, a credit to Wickes!

Brilliant staff, helped me to sortout a few things and knew exactly what I needed.
A mention for Asma who found what I needed. Great job. Recognition for outstanding Wickes staff.

I would like to thank Ensar for his amazing customer service, I came in for a few accessories and he was very helpful along the way

Came in , there was no staff available the manager stated however ensar came in and assisted me with garden slabs. Really good brother , 10 star customer service

I needed ten bags of cold lay tarmac earlier today. Wickes had it in stock but I was unable to load it on the trolley. One of their staff, Mo Ghulam helped me load it and suggested a better way of using the trolley (pull it rather than pushing it). Very much appeciated his help, great service thank you.

Absolutely appalling service, delivery scheduled between 1-5, not on time came at 7.40 no apology. The Bradford branch manager asked me what do you want me to do about the delivery. Never order from Wickes again, no tracking system so you can track your order. DO NOT order from Wickes.

Mo was fantastic my mother is approaching end of life and was struggling to do find stock, even it was Saturday and so busy Mo helped out.
He was amazing

Very good customer experience. Ensar is brilliant.

Lisa, Asma and Jo at the till are brilliant. They are all very down to earth and makes the visit pleasant. Based off this experience, i recommended this store to my friends and family. Clean and fresh store. Always stocked up and if you are lucky. Some right bargains!!
See you again tomorrow! JM

Top tier quality service from ensar, helped me locate and item i was interested in and went above and beyond in service

Was looking for tiles and laminate flooring when Ensar came along and with his knowledge of the store and their produce helped me decide what suited my needs best. Lovely guy and exceptional attitude to his work.

The 5 stars are not even enough to say how good the service is. Mo ghulam has been abokautely amazing in this stressful journey and hes made my shopping experience amazing

Ensar is a credit to Wickes - Bradford. Simply put me and my Mrs arrived to buy some MDF panels for her parents home

We were warmly accommodated with a “can do” attitude and we left incredibly happy

5* service - give that man a pay rise & a promotion

Mo at Wickes ingleby road was a great help. Very approachable and helped me grab a kitchen unit which was under other units so we had to shuffle them around until I found the one I wanted. What a star, very kind and also helped me load the van up. Great guy

wickes ingleby road BD7
Ordered Orlando base unit as it mentions online order for delivery. Delivery 3-8 days. Came in the 3rd day for update was told it’s with supplier just have to wait.
Checked emailed for 8 days no response. On the 8th day. Manager called Akib. Told him just give me a refund as I’ve waited long enough. He started showing his badge i am the manager I’ll deal with it. My receipt seemed strange to them.
Explained to him who served me on the day. His face expression was like don’t know who you’re talking about. No sorry. No appologies his body language was like it is what it is. Just seemed like too calm not even trying to help. Giving it the big ones. Like what you talking about. I felt like a dumbass. Just stay quiet and walk out crying.
Well customer service, he rang and said apparently my order not gone through and no payment been made. Biggest builshit. Showed him my statement. And ofcourse payment has been made. And not reversed. This Akib guy has the biggest chip on his shoulder. No manners. He thinks only he can do the talking and the customer who is frustrated can’t reply and listen to his bullshit. I followed all the procedures but still didn’t receive my delivery.
The man who served me when I first placed the order said YES I will get a refund because I HAVE PAID IN THE STORE.
But this Akib wouldn’t refund me saying I willl get a call within 24 hours, which of course I didn’t.
The staff don’t know what the heck they are doing.
Clueless
Think twice before doing an online order through the store.

Just came to Wickes and upon arrival met this lovely chap called Ensar. His customer service was on point from start to end, helping me decide which materials to use for my new bathroom. His knowledge was superb and his service was impeccable. You should definitely praise your colleagues, especially Ensar. He’s doing a cracking job.