Wickes - Bristol Reviews 

Wicked please sort your stack out at Longwell Green I am in a wheelchair. I went into the store today and your staff was all puddles around the till and not one person asked if I needed help. When I was trying to carry some Decking boards and a piece of wood your deputy manager Jo thought it was funny day oh you’ve got a good technique apparently store managers don’t work a weekend you treat the Table people like second-class citizens you’ve made me feel that I could not go out and go to shops you have discriminated against me

Richard was very helpful and polite he had some great ideas nothing was to much trouble.

Rich the Design Consultant was very friendly and helpful. He help us choose the right kitchen doors for our kitchen.

Very helpful and polite representative turned up on time listened to what I was looking for.
Couldn't fault the service

We just wanted to let people know about the fantastic service we have received. Luke Stone our kitchen designer has done such a great job. Not just designing the kitchen to such a high standard. He also pointed out lots of details that we would have missed until it was too late. Then after placing the order his help making adjustments and making sure everything went smoothly was spot on. He has been a very polite helpful professional person to deal with. It's rare to get service this good these days.

Ordered kitchen work tops for delivery. Driver arrived covered in paint with the back of his van swimming in white emulsion .A large container of white paint had been crushed by paving slabs covered the worktops. Unable to take delivery because of the accident it was scheduled again for today with a time slot of 11.00 to 15.00. Waited in all day but no delivery. Called the delivery company the driver had van issues so waiting for this fiasco to be sorted. Thought I was getting reasonable priced worktops but all the hassle is not worth it. The service and delivery have not been fit for purpose. Poor show all those involved.

Their communication and support were great. Helping us save money where we wanted and giving multiple options. Gemma Lammiman Was extremely helpful and great.

Listened to my thoughts and advised on all the options. Really good service.

Richard Bounds was brilliant, from coming out and doing the measure up, to arranging an appointment and he spent plenty of time with us choosing all the options for our new kitchen. He didn’t pressure us at all and was very patient when we were taking a while to decide! Very good customer service, and I’m so excited for my new kitchen! Thanks.

Very disappointing service. When ordering with the consultant in store soft close hinges were added to the order. Why wouldn’t they be the only choice anyways. I then contacted several other people with concerns they weren’t in the order and they confirmed they were soft close. The fitter comes they’re not soft close and I have to pay additionally for this and Wickes wouldn’t take any responsibility for their error

Wickes, Longwell Green Bristol - Taylor Wise was our Kitchen Consultant. He came to our house and designed a kitchen that worked for us. He took measurements and gave us ideas which we found very helpful. Delivery was arranged and arrived within the designated time frame. No need to stand there and count boxes as the delivery guys had a scanning system which made the whole experience effortless. However, this scanning system although pretty smart, has it's downfalls - don't think for one minute that everything you need for your new kitchen is accounted for! There was either a communication problem with the packer or, this just wasn't executed very well when being loaded. When it came to unpacking it, our kitchen installer continuously came across drawers missing and carcasses too. Customer services leave a lot to be desired although two advisors were helpful, the automated system leaves you absolutely infuriated because with something that is time sensitive, you really need assurance that you are being heard and understood. When your life is upside down, eating very laborious meals with only an airfryer and a microwave, you kind of lose the will and crave not only a decent meal, you crave a decent human being to want to help you with your plight! Couriers delivered replacement doors - one very damaged which held out installer up and drawers followed 7 days later. Communication could be better and logic would tell you that making unnecessary journeys just isn't sustainable especially when we are still waiting for a replacement door so, that will be another visit from the courier who has commented on how many times he has to deliver missing items for Wickes! This needs majorly improving if the experience is to get 5 stars I'm afraid. Taylor has been so very accommodating with helping us try to resolve the situation so he deserves recognition for taking countless emails, phone calls and dealing with us in person. When said missing door is fitted, I do have to say that the quality, look and all round versatility is beyond what I imaged so overall, it has been worth the stress. It has made me a resourceful, think out of the box person who's ironing board has taken a battering where it's been used as a worktop, stand and not to mention what it's actual purpose is for.

Kitchen designed (fabulous design) by Richard Bounds. Faultless service, thank you.

Very knowledgeable staff, lots of products available, different options in store

Had a meeting with Richard Bounds to design our en suite bathroom. The process was so slick and straightforward and Richard explained all the costs throughout to make sure we knew what we were getting. Cannot wait for the work to start now as it’s going to look amazing.

Has kitchen renovation survey with Wickes. Richard Bounds provided excellent service. He came for a survey and sent us a design within a day. He again made changes to make sure there is everything we wanted. He has been very patient, made suggestions based on our needs and within our budget. Highly recommend Richard.

Richard Bounds from Wickes Longwell Green made the ecperience of buying a kitchen easy.
He gave amazing advice and also no hard sell tactics.
Thank you for your help and for the beautiful that will be fitted shortly.

Rich Bounds at the Bristol store was extremely helpful and knowledgeable

Great service from Richard Bounds helping us plan our new kitchen..no pressure and very helpful with our million and one questions
Mark Logan

With less than a days notice. The kitchen team managed to fit us into an appointment.
Richard bound helped us and the whole appointment was over with in less than half an hour. Idea with three children in tow and a football matches to get too.
What I would say for next time perhaps addd both names on order as the delivery team are causing dramas as I am trying to book deliveries and they only will speak to my husband.