Wickes - Caerphilly Reviews 

218
•
TrustScore 4.5 uit 5

4,7

Parc Pontypandy, Gallagher Retail Park, Caerphilly South Glamorgan, CF83 3GX, GB

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Excellent Excellent customer service from Rhys in Wickes in Caerphilly. Despite me turning up early for my purchases and their systems being down, Rhys told me 'it's not a problem and that he woul... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

12 months today I had the misfortune to have Wickes supply and fit a new kitchen and utility. The kitchen is still not finished, shoddy workmanship not rectified and the floor in the utility and kitc... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Dealing with Thomas was an absolute pleasure. He was so helpful and we were kept fully informed throughout the whole process. We cannot thank you enough.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Jacqui was really helpful when we purchased some flooring. She talked us through opening a trade pro account as my partner owns a windows and doors company. She was friendly, polite and couldn’t do en... Toon meer

Bedrijf heeft geantwoord


Bedrijfsgegevens

  1. Bouwmarkt
  2. ook in
  3. Kookwinkel
  4. Sanitairwinkel
  5. Zonne-energiebedrijf

Over Wickes - Caerphilly

Geschreven door het bedrijf

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contactgegevens

  • Parc Pontypandy, Gallagher Retail Park, Caerphilly, South Glamorgan, CF83 3GX, Verenigd Koninkrijk

  • +442920836800

4,7

Uitstekend

TrustScore 4.5 uit 5

218 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,7

Alle reviews

(218)

14.688 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

I had a lovely experience in store the…

I had a lovely experience in store the ladies Sian and jacqui we very helpful and friendly. It was a pleasure to shop at wicks

15 september 2025
Review zonder uitnodiging
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Antwoord van Wickes - Caerphilly

Hi Ryan,

We're happy to hear that you had a lovely in-store experience. We appreciate your positive feedback about the helpful and friendly service you received.

-Ellysse

Beoordeeld met 5 van de 5 sterren

Best Staff Ever in Wickes Caerphilly

I visited Wickes in Caerphilly earlier I needed floor tiles but needed help checking how much I needed to buy. The staff were so helpful and I was able to purchase the correct amount. Jack a staff member there put all 14 boxes of tiles onto the trolley checked the batch numbers & also helped put the very heavy boxes into my car.
Thank you so much for all your help. Great store.

14 september 2025
Review zonder uitnodiging
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Antwoord van Wickes - Caerphilly

Hi, Lisa. Thank you for taking the time to share your review with us. I'm happy to see that, Jack and staff were able to help you with your order for flooring tiles. Thank you again for your kind feedback. - Scott H

Beoordeeld met 5 van de 5 sterren

Sion and the lady on the till with…

Sion and the lady on the till with glasses appologies I didn’t get her name, were very helpful getting my cladding issue sorted and they did spot on.
Cheers both
The Ludds

13 september 2025
Review zonder uitnodiging
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Antwoord van Wickes - Caerphilly

We're happy to hear that our team provided such helpful assistance with your cladding issue. We appreciate your positive feedback and are glad we could help! -AK

Beoordeeld met 5 van de 5 sterren

Sion Caerphilly

I had the pleasure of being assisted my a wonderful young man by the name of Sion, he was extremely helpful in finding the right worktop for my project
He even helped me load it on to the trolley and also to put it on top of my van, what a lovely guy and a great advocate for Wickes and true customer service

12 september 2025
Review zonder uitnodiging
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Antwoord van Wickes - Caerphilly

We appreciate you sharing your positive experience with us. We're happy to hear that Sion was helpful in finding the right worktop for your project and provided great customer service. -AK

Beoordeeld met 5 van de 5 sterren

Jacqui was amazing thanks for all your…

Jacqui was amazing thanks for all your help today!

12 september 2025
Review zonder uitnodiging
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Antwoord van Wickes - Caerphilly

We appreciate you taking the time to share your experience. Great to hear Jacqui in the Caerphilly store was able to help.
- PP

Beoordeeld met 5 van de 5 sterren

Great service really nice guy

12 september 2025
Review zonder uitnodiging
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Antwoord van Wickes - Caerphilly

Hi Gareth, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Beoordeeld met 5 van de 5 sterren

Lee (gallaghers court) was very…

Lee (gallaghers court) was very helpful, kind and knowledgeable in his role. Waited to offer to help myself and my mother to the car with our tiles. Would definitely recommend recieving his help in store

11 september 2025
Review zonder uitnodiging
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Antwoord van Wickes - Caerphilly

Hi, Leighanne. Thank you for taking the time to share your review with us. I'm pleased to see that, Lee, was helpful and friendly during your visit. Thank you again for your kind feedback. - Scott H

Beoordeeld met 5 van de 5 sterren

Sian helped me with paint very helpful

Sian helped me with paint very helpful
And friendly

5 september 2025
Review zonder uitnodiging
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Antwoord van Wickes - Caerphilly

Hi Kevin thank you for taking the time to leave a review. I'm really happy to hear that Sian was helpful and friendly when you were buying paint. -LG

Beoordeeld met 5 van de 5 sterren

Friendly staff and fair prices

Jacqui is a great member of staff and is an asset to wickes. The prices are fair and the discount for trade is a good incentive, better than that orange shop down the road!

5 september 2025
Review zonder uitnodiging
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Antwoord van Wickes - Caerphilly

Hi Tom,

We appreciate you taking the time to leave us this feedback. We're happy to hear that you had a positive experience and that our colleague Jacqui was helpful. - LC

Beoordeeld met 5 van de 5 sterren

A quick thanks to Ian S of Wickes…

A quick thanks to Ian S of Wickes Caerphilly. I popped in this morning for six bags of 100 litre bark. He was clearly on his morning break but had jumped to help me load up what are quite heavy bags.
Thank you Ian S

27 augustus 2025
Review zonder uitnodiging
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Antwoord van Wickes - Caerphilly

We appreciate you taking the time to share your positive experience. We're so glad to hear that Ian S was helpful and accommodating during your visit. -AK

Beoordeeld met 4 van de 5 sterren

Great member of staff

Wanted to thank member of staff who kindly helped myself lifting Heavy Tiles into trolley . Lovely manner above went beyond and beyond.
Thank you

25 augustus 2025
Review zonder uitnodiging
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Antwoord van Wickes - Caerphilly

Hi AW, thank you for taking the time to leave a review. I'm really pleased to hear that a member of staff helped lift the tiles you were purchasing into your trolley. We really appreciate your comments. - LG

Beoordeeld met 4 van de 5 sterren

Helpful and friendly service

Ian has been really helpful and offered lots of information and options, and answered our questions clearly.

14 augustus 2025
Review zonder uitnodiging
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Antwoord van Wickes - Caerphilly

Hi Kayleigh, We appreciate your feedback and are so glad to hear that our team member Ian at the Caerphilly store provided helpful information and addressed your questions effectively. - LC

Beoordeeld met 5 van de 5 sterren

Very helpful in caerphilly store Ian S…

Very helpful in caerphilly store Ian S took the time to help me find the right screws i needed for door handles i was very impressed with his help and advice

8 augustus 2025
Review zonder uitnodiging
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Antwoord van Wickes - Caerphilly

Hi, thank you for taking the time to leave a review. I'm really happy to hear that Ian was able to help you find the right screws for your. -LG

Beoordeeld met 5 van de 5 sterren

Wickes Caerphilly Great Store

Another visit to Wickes Caerphilly to pick up some paving slabs, Richard and Hannah helped take them off the shelf and on to my trolley, both were very friendly, Richard then offered to take them to my car and load them into the boot, which was a great help, Thank you Richard. This is the 2nd great customer service I've received in a week from the Cearphilly store. Would never get that service in B&Q

13 augustus 2025
Review zonder uitnodiging
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Antwoord van Wickes - Caerphilly

We appreciate you sharing your positive experience with us! We're happy to hear that you received great customer service during your visits. It's wonderful to know our team was helpful and friendly and taking your slabs to your car. -AK

Beoordeeld met 5 van de 5 sterren

Visited the Caerphilly store today

Visited the Caerphilly store today , staff very polite and very helpful when I asked for some help in purchasing some patio slabs.
Store worker named Ian S. was amazing in getting the slabs onto my trolley, taking my payment at the till and then loading them into my car as I requested. Ian S. was very polite and I would recommend him and the store to anyone. Thank you Ian S.

12 augustus 2025
Review zonder uitnodiging
Logo Wickes - Caerphilly

Antwoord van Wickes - Caerphilly

We appreciate you taking the time to leave a five-star review! We're delighted to hear that Ian S was helpful during your visit and assisted in loading the slabs into your car, and that you had a positive experience. Thank you for recommending our store! -AK

Beoordeeld met 5 van de 5 sterren

When we attended the store we had an…

When we attended the store we had an idea of what we wanted, from speaking with Ian he devised a plan we wouldn't have envisaged. The outcome was better than we thought, leaving us with a lot more space thank you Ian

I'd also like to say about the amazing job Matt has done, he completed the bathroom fitting and done a fantastic job, clean, efficient and very thorough, thank you both

19 maart 2025
Review zonder uitnodiging
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Antwoord van Wickes - Caerphilly

We appreciate you sharing your feedback. We're happy to hear that the plan devised with Ian exceeded your expectations and that Matt completed the bathroom fitting to a high standard. We wish you the best with your new bathroom! -AK

Beoordeeld met 5 van de 5 sterren

Sarah, Ian, Sian

Sarah, Ian, Sian were so knowledgeable and helpful when I visited the store. They had great ideas on how I could get my job done quicker and better and took time to help me choose materials and pack them in my car. Always excellent service at this store.

23 mei 2025
Review zonder uitnodiging
Logo Wickes - Caerphilly

Antwoord van Wickes - Caerphilly

Hey Dean, thanks for your five-star review, and I'm glad you enjoyed the service from Sarah, Ian, Sian in our Caerphilly store! - Dylan

Beoordeeld met 5 van de 5 sterren

Excellent service and advice from Liz at Caerphilly store

Liz from Caerphilly store provided exceptional service .She stopped what she was doing in the store and directed me around the store to find the exact products that were suitable for me .She also sought advice from the kitchen fitting department regarding the type of taps available to meet my requirements.
Thank you Liz for such excellent service.

29 juli 2025
Review zonder uitnodiging
Logo Wickes - Caerphilly

Antwoord van Wickes - Caerphilly

We appreciate you taking the time to share your experience at our Caerphilly store. We're so glad to hear that Liz provided such excellent service and helped you find the perfect products!
- PP

Beoordeeld met 5 van de 5 sterren

Ian.s

Ian.s , served me today and I received excellent service and help to take the goods to my vehicle, I recommend this store

29 juli 2025
Review zonder uitnodiging
Logo Wickes - Caerphilly

Antwoord van Wickes - Caerphilly

Hi, David. Thanks for taking the time to share your review with us. I'm really happy to see that, Ian, provided excellent customer service during your visit. Thank you again for your kind feedback. - Scott H

Beoordeeld met 5 van de 5 sterren

SO HELPFUL

Sometimes a member of staff goes above and beyond what is expected. This was the case when I called in to buy some guttering and down pipe and also some sealant. I was assisted by a very helpful and knowledgeable gentleman who advised me on which type of guttering and also the best sealant to use. He said his name was Ian Suller. Because of him I will be using Wickes again in future. I'm very grateful to him.

28 juli 2025
Review zonder uitnodiging
Logo Wickes - Caerphilly

Antwoord van Wickes - Caerphilly

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Ian in our store and that they provided you with useful advice. -AH

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