Wickes - Chatham Reviews 

I had a design appointment with Tyrone.
Tyrone is great, he listened to what I wanted and took the time to go through different options so I could make the right choice. I felt comfortable with Tyrone straight, it was like talking to a friend over a coffee. I’m looking forward to placing my order

Nightmare from start to finish!
Went to Wickes and spent time with a bathroom designer. Picked out what we wanted and it was ordered for us.
Given a date and a time scale of 2-3 weeks.
The start date was delayed 7 times, over 2 weeks.
It then took over 7 weeks to be finished. The sink was faulty so had to be replaced.
Damage to my ceiling, banister, door frame and hallway.
Wickes have offered £400 as compensation when that doesn't even start to cover the cost to have the repair work done.
I have been ignored time after time. They do not get back to you when they say they will.

Avoid Wickes at all costs!!

UPDATE 24/01/26
Wickes obviously got in touch after writing this and request pictures of the damage to my house. I sent them over and that was it. Still no help and no replies. Will never use them again.

Perfect click & collect service. I ordered goods & expected to collect same day. One item was out of stock (store folk thought there was stock). Phoned me to say the item was out of stock & they would refund that, or cancel the whole order. I asked if the item was on order and after consulting the system I was informed it would be in the following day. Sure enough, the item came in, the rest of the order was assembled & I got a text saying it was ready for collection. Terry even had the stuff on a trolley ready for me to wheel away! GREAT customer service, thank you Wickes Chatham

Ordered new kitchen from Wickes, Vivienne our designer was great, friendly, professional and nothing was too much trouble. Joshua our coordinator kept us updated at all times. Kitchen was installed by Andrew Godfrey ltd and to say Andy & Chris did a fantastic job is an understatement. We were on holiday during the fitting and Andy kept us updated via text and photos on a daily basis. Andy finished in double quick time with all completed to an exceptionably high standard before we returned. Andy respected our home and our neighbours and left everything clean, neat and tidy.
Overall experience exceptional service!! (even with an early hiccup not Wickes fault)

Trying to get hold of anyone via email or live chat is just about impossible
I certainly won’t be ordering my new kitchen from them

Went in for flooring today, staff were extremely friendly and helpful, especially Nicky on the checkout who made my day ☺️

Great staff. Sorted price discrepancy quickly and politely. I used to go to the Maidstone store but always use Chatham now even though it’s slightly further away. Good parking and easy access.

Both Karina and Callum tried to help me with resolving an issue with an online delivery. Great customer service. Thank you

This review is for Sam, the lady on the collection counter on 11/08/2025 at 5pm

Amazing customer service, went beyond her job to help rectify traders account and get the order through. Can’t ask for better customer service really.

Have visited a coupke of times recently and found the staff there extremely helpful. Today I realised I had bought the wrong colour fence paint but did not have a receipt. They managed to find my purchase details and kindly refunded towards a new purchase. A very helpful menber if staff carried the extremely heavy purchase to the car for me. I found prices competitive and would definitely recommend the store.

Kitchen designer Vivienne, survey and input brilliant.
Then, unable to purchase tiles for agreed kitchen design (full purchase price paid at this time as per Wickes terms and conditions) as out of stock, nearest shop 11 miles for collection.
First fitter sent to survey no interest, no reply to emails or messages.
Complaint made to Wickes, no reply.
Shop visit, second fitter Paul E sent, brilliant.
50 days after installation minor fault with Wickes product appeared.
Claim made on warranty . 11 emails to Customer Service and 3 to Customer Relations complaining about Customer Service lead to replacement of faulty draw front, twice, as first damaged.
Totally let down by after sales service.

We recently purchased a bespoke kitchen with Wickes in Chatham and the sales advisor Ash was brilliant! Always willing to help with our constant amendments to the order and answering all our questions no matter how many we asked him.
He is a credit to Wickes.

The new kitchen we bought and had fitted by wickes best fitter( in my opinion) was amazing from the start.From the buying to the fitting was easy,well organised and all the people involved were friendly and helpfull. The fitter (Andrew Godfrey) was brilliant.He worked really hard and just 2 days later the job was finished to a very high standard.his attention to detail was great and his expertise was even better.I would highly recommend Wickes and their team to give you a great experience. Ask for Andrew to fit it for you!

Very well organised, excellently stocked and staff were very keen to help.

Very helpful & efficient…
Sue & Sam are a great duo & were very happy to help us complete an online order for next day delivery. We are grateful for their valved assistance.

I came to Wickes Chatham Saturday 19th July with a plumbing issue that I needed help with. Callum was patient with me and explained how to solve the problem. I found everyone I spoke to friendly and warm

Wickes Chatham Bathroom Installation Review

We recently had our bathroom revamped by Wickes Chatham, including a new shower and tiles, and the result is absolutely amazing! From start to finish, the experience was top-notch.

Vivienne was a standout from the moment we walked into the store. She was incredibly helpful, guiding us through our options and ensuring we had everything we needed for the project. Her expertise and friendly approach made the planning process smooth and stress-free.

The builders were equally impressive, delivering excellent work to a very high standard. They were professional, efficient, and left the space spotless. The quality of the installation, from the sleek new shower to the beautifully laid tiles, has completely transformed our bathroom.

Overall, we’re thrilled with the outcome and couldn’t be happier with the service from Wickes Chatham. Highly recommend to anyone looking for a reliable, high-quality bathroom renovation!

Ash at the Chatham store was beyond helpful. He was patient, understanding and incredibly insightful when it came to designing my kitchen. He knew exactly what to do and happily let me experiment with multiple options until I was happy with the design

Chatham Store
Advisor= Ash

Fantastic service from start to finish. Polite. Courteous and Prompt. Called when stated. Provided all quotes and correspondance in a timely manner.

I visited not completely sure if what I needed. Terry could see I was unsure. Asked what I was looking for quickly identified and pointed out what I needed and went off to get me a trolley where he loaded into my stuff into. He was helpful and professional and I was in and out in 10 minutes. A credit to your organisation and a pleasure to deal with. Thank you