Wickes - Dorking Reviews 

Shout out to Craig and manager and dorking Wicks. Helped me this morning with loading up the car

Generally used for most DIY jobs and they in the main have the items that I require and the odd time they dont they tend to point me in the right direction to get what I was looking for.

The staff at the Dorking branch are always spot on and I have taken time to fill in this review as I guess it is about time.

Thanks to Craig for your help and good service everytime I come in.

Domnic made the process very straightforward. He listened, gave helpful advice and suggestions. Everything arrived as planned.

I received excellent customer service from Craig. He was really helpful and polite and helped me load my car with some bark and compost I purchased which I was really grateful for the assistance. Top job!

I went in to buy bags of gravel. They were too heavy for me and a very helpful Craig, got a trolley and then loaded 8 bags for me. Waited for me to pay and they put them in my car for me. He was very friendly and polite. Thank you Craig!

Big help from Craig to give me advised on buying paints for our shop. Many thanks for help!

The experience of using Wickes Dorking is always a good one. I hope that thanks are passed on to the staff.
When I walk through the entrance and get greeted by RYAN and asked straight away if I need help . The staff are getting to know I always need help lifting heavy items . Ryan was just told want I needed and he just did it for me .The staff all need praise for there assistance to customers

Dean was really helpful with placing an order for some fencing, many thanks Dean, the fence panels are great.
Checkout staff gave great advice, and the delivery person was very helpful indeed. Great staff.

I as a woman was sent to get a list of stuff for my patio
I came into the store and was help immediately and I asked for help and they called Dan for me
I needed 70 block paving bricks and 2 bags of sharp sand and 1 bag of cement!
So off Dan went and got me a trolly and then showed me to the bricks I needed and he proceeded to load the 70 bricks onto the trolly and also the 2 bags of sand and cement even putting a protective plastic on the bricks
He served me very promptly through the till and THEN proceeded to take me to my car and load it all into my car for me even though it was raining
I could not thank Dan enough as he I felt went above and beyond to help me out and I work in customer services and it’s lovely to get great service as I like to give
Thank you Dan
You are an asset to Wicks Dorking
5 star service completely

Our experience with Wickes (Dorking/March-May 25) for selecting a new kitchen was extremely positive. The showroom had a good range of styles to choose from and ultimately selecting our preferred options was facilitated by helpful staff in store. Wickes then visited to measure up and we concluded our order in store. We felt the cost (with discount/offers applied) was very competitive/reasonable and are very pleased with the finished product.

Also, the standout for us was the attention to detail and customer service/assistance provided by Domnic (not Dominic!) from his initial visit to measure up through to the conclusion of our installation. Throughout he was first class and deservedly warrants a special mention/namecheck. In a day and age where the quality of customer care seems to be sadly lacking it was a real breath of fresh air and reassurance to have Domnic assist us. Well done and a real credit to Wickes.

Craig was most helpful and I appreciated all his help as a disabled customer

The staff were very helpful.Ryan was very polite, cheerful and helpful. He helped me to the car with bags of grit and even took my trolley back.

Super helpful team - informative and went by out of way to give great support loading heavy items .

Great experience at Wickes Dorking especially Craig who was a great help. Other Wickes not so helpful.

Well I came down today to get 6 x compost bags I had put 3 on trolley and this nice worker (didn't get his name but he has arthritis in his hips) put the other 3 on for me, then after paying Craig the cashier pushed my trolley out and put all 6 bags in my car boot for me smiling all the time. It is so very nice to see friendly smiling helpfulness in this day and age well done guys you really helped me today thank you so very much.

Craig was super helpful in helping me lift heavy bags from the shelf to the boot of my car! Fantastic service.

Click and collect service was brilliant order was ready within 30 minutes. Served immediately on arrival. Craig was friendly and courteous and helped take my items to my car. A fast and efficient service.

I did a click and collect of 10 bags of aggregate today and the experience was superb at Dorking today. The staff member on the till called a click and collect colleague Ryan very quickly and then helped me load into my car. I am very impressed. I was in the Crawley store earlier and the experience was not the same at all. Well done Wickes Dorking crew (& Ryan) I'll come out of my way to use you again.

Excellent service, Craig was super helpful !!!

I’ve made two visits to Wicks and on both occasions I needed to buy a substantial amount of sand, cement and ballast. I was served both times by Dan who was incredibly helpful and loaded all on to my trolley and into my car. He’s credit to Wicks in Dorking.