Wickes - Dorking Reviews 

Been into the Dorking branch several times recently to get everything I needed to lay laminate flooring. Each time the staff have been very helpful with Dan giving me advice and Craig helping me load packs into the car.

I bought a kitchen worktop which required assistance to get it into my car. Help was on hand from Dan at the Dorking store. He was only too happy to help which is so rare these days. Really grateful so big thanks to Dan, customer service is alive and well.

What made me give 5 * was the service I received from KEVIN absolutely top-class and beyond his duties.in the purchase of a 1.5 bowl ceramic white sink.
I explain, I live close to Brighton, earlier this year I was interested in a ceramic sink but the price was over the top but this month, it was discounted to under £150.00, and then told out of stock at the Hove branch and Worthing but they have one at Dorking but no delivery,so another day checked it out and told in stock,so set off.Within 10 miles of Dorking found I left my wallet at home,.
I have never used pay by phone before but set it up.
Kevin at store checked it out was helpful in removing it from the shelf and putting this heavy solid ceramic double bowl sink in my car, He really is top service in every way,could not fault his service at all,so thanks again Kevin at Doking

I was pushed for time and couldn’t find what I was after Craig spotted me after the second circuit around the same isle and immediately located the things I was after
A very pleasant young man and very helpful
Thank you Craig

Customer service is great Craig helped me to load my trolley and helped me to the checkout making sure if I needed any assistance. Very pleasant shopping experience.

As a tradesman, always in and out of all suppliers.
I'd walked to the materials I needed with a board trolley... within 2 mins Wickes employee "Dan" had approached asking what more I needed.
I explained the 9 rolls of loft insulation was short by 2 rolls.
He immediately radio the team outside dealing with a delivery.
By the time Dan helped me out to the van to load up the 9, entered the store again..the forklift had removed stock on the delivery truck to access the new delivery of insulation.
I paid for 11 then
Dan and I then took one each to the van.
Job done...no waiting, no fuss.
Exceptional service compared to other branches.
Thanks again Dan...top man

This is only the start of our bathroom journey but so far the discussion, design and help offered by consultant Julie Barrett of Dorking branch is five-star. We spent a good three hours yesterday on the project. There's a way to go and I'll let Trustpilot know

Excellent service - all my heavy goods were carried and loaded into my car for me by Craig at the Dorking store. Makes all the difference when shopping DIY.

Very happy with the service received here. The gentleman on the till (Craig) even loaded my goods into the car for me. Excellent service.

Craig at Wickes in Dorking was extremely helpful when I was buying some heavy bags of sand. He loaded them into my car for me, he has a courteous and friendly manner which made mt shopping experience a pleasure. Thank you

We are a local primary school and we regularly ask the store if they are able to help us out with donations of materials and / or tools for our DT projects. We have always found Wickes Dorking to be very amenable to our requests and the children have benefited hugely from their support. Fabulous store and staff. Thank you!

I couldn’t find what I wanted, and saw a Wickes person - whose name is Dan. He was 100% helpful and found what I wanted. What an absolute joy to be treated so well. Thank you.
Kind regards

Early last year ,We had our bathroom refitted ,new shower, tiling and decorating .This was Wickes in Dorking who undertook the contract .After a short time we realised the electrics were at fault ,and managed to have the electrician and bathroom fitter return to stop the issue of the shower cutting out . Should not have happened on the first place .
I became aware of a damp issue in the adjoining bedroom and hall ceiling , I did not think it was related to the work undertaken in the bathroom ,as We have had a damp issue before in the bedroom .I called in damp experts who quickly found that the bath had not been sealed properly with silicon and the water from the shower was dripping down the sides and onto the floor . Along with this ,the pipes under the bath had not been sealed professionally and this was also a major issue under the bath which was damp as a result of the shoddy workmanship . It cost £400.00 on the day from the damp company who did a detailed report .
This was two weeks ago and all we are still waiting ,after countless emails to customer relations, for action on this
Our bathroom is a mess, and this company is hiding behind their computers.I would not recommend Wickes to anyone ,especially The Dorking office which is completely failing in their obligations to their customers.
We wait for a proper response.
One month later and the situation continues ,doubtless the company is taking on new contracts whilst being unable to honour existing ones . We have visited The Dorking shop, spoken with a no. of people and still nothing . The bathroom is a mess and the shower unusable . No one wants to solve a simple issue . Stay clear of this company, yep, go elsewhere .

We are incredibly grateful to Wickes for supporting our school’s PTA in such a meaningful way. They provided us with storage containers that have been invaluable for storing second-hand uniforms. Not only has this initiative helped our school community by offering affordable options for families in need, but it has also supported our environmental goals by encouraging re-use and reducing waste.

Wickes generosity has made a real difference, allowing us to support families while promoting sustainability. Their commitment to helping local causes is truly inspiring, and we’re proud to have their support. Highly recommend Wickes for any community initiative—thank you for making a difference!

A big thanks to Wickes for their incredible generosity when the Dorking Area Foodbank were moving into their new premises. They were a pleasure to deal with and we are very grateful for their help and support with decorating equipment and fixtures.

Excellent welcoming staff and very efficient service. As a comminuity benefit society, Energy Action Redhill & Reigate Ltd. has used Wickes Dorking to source and deliver insulation and energy saving items to 2-300 homes over the past year which have all been done without any problems and at very competitive prices, as well as donating items to us. The mangement team have been very supportive throughout. I highly recommend them

Dean was very helpful lifting my logs and putting them in the car for me. I always have a good experience at Wicks Dorking

Popped in the store today to look at a Karcher pressure washer and was served by Dean. And I must say, found him to be extremely friendly and very helpful. Keep up the good work, Dean. I’m sure you credit to the company.

Click and collect service very quick, all materials ready on trolleys and Craig assisted with moving a loading really well. Thanks

Great service and advice from Craig in the Dorking store. Many Thanks for your excellent help.