I needed some paint testers for a project currently in progress and Nikki, the sales assistant, was excellent in providing the necessary advice. She was very informative and knowledgeable about differ... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieHalbeath Road, KY11 4LP Dunfermline, Scotland, GB
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Lees wat reviewers zeggen
I recently visited Wickes Dunfermline for some paint and was helped by a member of staff named David (can’t remember the exact date). David was very attentive and knowledgeable, helping me choose the... Toon meer
Bedrijf heeft geantwoord
Shell and Nikki were a fantastic help ! Firstly may I say it is refreshing to find Wickes has a multitude of building materials and plentiful stock on the shelfs that other companies did not have in... Toon meer
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Very poor customer service. Went in to discuss various options for front door paint with undercoat/primer - the assistant that first helped is was polite and unsure on how to answer our questions... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Wickes - Dunfermline
Geschreven door het bedrijf
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contactgegevens
Halbeath Road, KY11 4LP, Dunfermline, Scotland, Verenigd Koninkrijk
4,8
Uitstekend
188 reviews
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Excellent service
Called to ask about a certain metallic paint. Lisa M spoke and advised they had it in stock. I popped along to store to find a very friendly face , said I called about paint, on which Lisa M advised me she has put it behind counter . This is a lady who is a great team employee who should be recognised for her e
Excellent customer service. Can I also say all staff seemed really helpful so well done to management too!
28 oktober 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
We're happy to hear that you received excellent service and that our team was helpful. We appreciate you recognizing their dedication to customer service and your positive feedback.
- PP
Brilliant Staff!
Brilliant Staff!! 5 stars
This was my first time at the store, and it was one of the best experiences I have had. Lisa A was so helpful. She could see that I was unsure when looking at paint and made sure that I was okay and didn't need any help. We even shared a joke when I called my dad for advice. At the till, both Lisa and Stacey were brilliant. They were very chatty and made me feel comfortable, and Stacey even helped me to my car with all the paint. As someone who has recently moved flat, I have felt quite stressed with decorating, and the ladies at Wickes made my shopping seem like a breeze. I've even told my family that this is the shop to go to!!
13 november 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
Hi John Robertson, We appreciate you sharing your shopping experience with us. It's wonderful to hear that Lisa and Stacey made you feel comfortable and assisted you so well during a stressful time. We're happy that they could help make your shopping trip a breeze. -LC
Great service
Traveled to Dunfermline after Edinburgh store didn’t stock product I was looking for. The item said in stock, but on arrival shelf was empty. Spoke to James N and he went to storeroom and brought me what I needed. He was very helpful and pleasant. Was very impressed with store, well stocked and clean
12 november 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
We appreciate you taking the time to share your experience. We're glad that James N could assist you in finding the product you needed. We're happy to hear that you were impressed with our store's cleanliness and stock levels. -AK
Been in twice now both times staff have…
Been in twice now both times staff have been very polite and helpful. Special thanks to Lisa A for helping me set up my trade account too.
12 november 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
Hi Josh, we appreciate you taking the time to provide us with your feedback. We're delighted to hear that you had a positive experience and that they provided you with useful advice. -LG
Just bought a kitchen at the…
Just bought a kitchen at the Dunfermline store. Can’t begin to explain how helpful the staff were, especially helping me to choose and match. Great price.
12 november 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
Hi Mr Rice.
We're happy to hear that our Dunfermline staff were so helpful with your kitchen purchase! We appreciate you mentioning their assistance with matching and selection, and the great price.- PP
Was in today and Nikki at Dunfermline…
Was in today and Nikki at Dunfermline hooked me up with a trade account, Nikki was very polite and helpful and saved me 10% today and also going forward with future purchases.
7 november 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
Hi John,
Thank you for sharing your experience. It's great to hear that Nikki was helpful in setting up your trade account. We appreciate your feedback.
-Ellysse
David and Lisa. Bright bulbs
I was helped by David who aided me in selecting the correct light bulbs for my appliance. He kept chat light and engaging while ensuring that my needs were understood.
At checkout I was served by Lisa who was a bright smiling face to end the shopping experiance.
Great service all round.
3 november 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
Hi C. Nicholls, we're happy to hear that you received helpful assistance in choosing the right light bulbs and that your checkout experience was pleasant. We appreciate your positive feedback on the service you received. -LG
Great visit got everything I needed and…
Great visit got everything I needed and Diane was great but 1 thing the store was too cold!
3 november 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
Hi Rosemary,
We're glad you had a great visit and found everything needed. We appreciate your feedback and will look into the store's temperature.
-Ellysse
Today was welcomed with a happy face…
Today was welcomed with a happy face David showed me where to go helped me pick my roofing even helped me to my car with my purchase very happy with my shop today and with great customer service. Wish everyone in retail to be like David !
2 november 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
Hi Karen Corstorphine, We appreciate you sharing your positive experience. We're so glad to hear that you received such helpful and friendly service from David and that his assistance was provided with your purchase. -LC
Customer service
Came into wickes and got assistance from David P who was absolutely brilliant!! super helpful and really friendly!! He done at great job at helping me find exactly what i needed!! Thank you David P!! 😊⭐️⭐️⭐️⭐️⭐️
2 november 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that our team member was able to provide brilliant assistance and help you find exactly what you needed. Thanks for your feedback!
- PP
Deej your a gent!
Had to go get some grout today and had the pleasure of meeting “Deej” at the Dunfermline store and what an absolute gentleman he was on this rainy Saturday he definitely shone!! Keep up the good work Deej your an asset to Wickes and because of you I’ll certainly be back! Thankyou for the Great service!
1 november 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
Hi, Donna. Thank you for taking the time to share your review with us. We are happy to see that, Deej, provided brilliant customer service during your visit to our Wickes store in Dunfermline. Thank you again for your valuable feedback. - Scott H
So easy
So easy, Stacey very helpful. No time wasted. Great service, delivery on time. My job completed on time. 5*
31 oktober 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
Hi, Dougie. Thank you for taking the time to share your review with us. We are delighted to see that, Stacey, was very helpful and provided great customer service during your visit. Thank you again for your kind feedback. - Scott H
Great customer service from David…
Great customer service from David today. Although we didn’t purchase today he gave us help and information to enable us to make an informed decision. Polite and personable, what a difference it makes to your shopping experience from someone who really does want to help.
29 oktober 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
Hi Louise, we appreciate that you took the time to leave us a review. We're happy to hear that you received great customer service and helpful information, which enabled you to make an informed decision. -LG
Justin went above and beyond....
Justin went above and beyond what was necessary to make sure I picked up everything I needed.
Also Rebecca at the til continued a very enjoyable shopping trip to Wickes.
26 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
Hi, Thank you for taking the time to share your review with us. We are really pleased to see that, Justin and Rebecca, both provided excellent customer service during your visit. Thank you again for your valuable feedback. - Scott H
New ideas
Nick, our bathroom designer impressed me with his knowledge and ideas for what we could do with the very limited space in our shower room. If found myself quite excited by the possibilities his ideas opened up looking forward to our showroom appointment
25 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
Hi, Carol. Thank you for taking the time to share your review with us. We're happy to see that your designer consultant, Nick, was knowledgeable and provided great ideas for your shower room. We are glad to see that you are now looking forward to your showroom appointment, please do keep us updated on your project. Thank you again for your kind feedback. - Scott H
Antwoord van Wickes - Dunfermline
Hi Neil, We appreciate you letting us know about the helpful assistance you received. Thank you for your feedback. -LG
Good service.
Went to buy two specific items but couldn't find them. Asked Lisa and Justin at the desk. Justin said "I'll get them for you" Two minutes later he returned with the items. Good service from them both.
17 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
Hey Allan, thanks for your five star review and I'm glad you enjoyed the service from Lisa and Justin in our Dunfermline store! - Dylan
Visited the newly opened Dunfermline…
Visited the newly opened Dunfermline branch today
To purchase laminate flooring
Customer service was fantastic
David is a credit to you’re company
Also his colleague on the inside checkout
Thank you both
15 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
We're happy to hear that you had a fantastic customer service experience at our new Dunfermline branch while purchasing laminate flooring. We appreciate your kind words, and thank you for the positive feedback. -AK
Lovely welcome from Stacey lovely new…
Lovely welcome from Stacey lovely new shop
12 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
Hi, Thank you for taking the time to share your review with us. We really appreciate your kind feedback. - Scott H
Helpful staff
Staff ( Lisa A) were very helpful when selecting products.
11 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Dunfermline
We appreciate you sharing your positive experience. We're so glad to hear that Lisa was very helpful when selecting products.
- PP
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