Wickes - Eastbourne Reviews 

We decided to bite the bullet and go for a new kitchen. I was dreading the mess and upheaval but Coco, our kitchen designer, put our minds at ease and listened to what we needed and wanted. She was also always on hand to answer any questions we had.

Lee the plasterer, Liam ‘the gas bloke’ and Richard and Ben the electricians, were all friendly, helpful, clean and tidy and I’d highly recommend them all.
Onto our kitchen fitters …… Clem and Michael Honorato. Simply the best! They always arrived early and worked their socks off until they went home. They were friendly, always listened to our questions, advised us when we weren’t too sure of things and updated us each day. Nothing was too much trouble and they went above and beyond for us.
Oh and Clem has a cheeky sense of humour. He needed it when I accidentally stood in his newly laid, wet cement! I honestly can’t praise them enough.
The only negative (and I hate to leave a negative) was that our new kitchen didn’t arrive on the designated day because our order had apparently ‘fallen off the system’. We then had to constantly chase Wickes because they kept changing the revised delivery date. Thankfully, the kitchen eventually arrived the day before Clem and Michael needed it. Phew.
All in all, we absolutely love our new kitchen and we can’t thank Coco, Lee, Richard, Ben, Liam, Lynsay and especially Clem and Michael enough!

Edit to say that I’m totally unimpressed with our worktops. Three weeks in and they’re noticeably scratched, just from light/normal kitchen use. We were told they were hard wearing. Not happy.

Lovely young lady called Cah helped us with getting 3M cladding from shelves and into car.
Thank you, a credit to your store, much appreciated as both of us limited with either lifting or walking.

Michael on tills at Eastbourne gave very good service. Cheers.

Angela was really helpful and knowledgeable about the products

It’s that time of year where we all decide to decorate our homes. I came to wickes to buy the standard paint and brushes. Knowing that it would probably sit in a cupboard for the next few weeks. Spoke to a lady called Catt and she was so helpful. Helped me find the perfect colour for my hallway. She helped me pick a couple of different brushes for all different jobs. She spoke about how she enjoys painting and showed me a photo of a room she had recently painted. She really complimented the wickes own paint and how the coverage was great.

On her recommendations I got a lovely blue paint. Cutting in brushes, rollers, filler.
Being a little slow on my feet she was really patient with me and even helped me to the car.

Thank you Catt great job keep on smiling

Catt and lily were very helpful. Catt was dedicated to getting me what I needed. Would recommend this store.

I have been a client of Wickes more than 20 years- and always was happy with the service and staf.The Angela is one of the great team,she is absolute professional,always gives an advice and goes the extra mile to ensure customer satisfaction.Excellent customer service.

Coco went above and beyond to design our bathroom and support us through the process. She gave time and patience to talk through many options and was always at the end of the phone when needed. The bathroom is absolutely stunning and we couldn't be happier. I highly recommend Coco for any of your design needs.

Coco was extremely friendly and helpful.
Highly recommend chatting to her about designing your new kitchen!

Ordered 13 boxes white tiles, 3 boxes carbon black at the shop in Eastbourne on Tuesday. 13 boxes of white tiles turned up fine no problem on the Wednesday, but they only sent 3 individual carbon black tiles. Went back to store and they had only ordered 3 individual tiles. Re ordered for next day delivery (Thursday), but didn't show up. Rang the store today, spoke to manager to ask where they were said i would have to ring customer service and put the phone down on me. Rang customer service and said they should be delivered today (Friday). I deliberately ordered to get them early as tiler was booked for Friday and at the moment he has been sitting around for 4 hours waiting for them to turn up. I asked to make a complaint regarding the store manager hanging up on me, and was told to go to complain in store to the manager or they would email him. How do make a complaint against the store manager to the store manager? Was told that was my only options as per Wickes policy. Not happy with the customer service, took the money and now there is an issue they don't care.

From design to installation we were very pleased with our brand new kitchen.

Steven our kitchen designer was great throughout.

Our kitchen fitters Clemilson and Michael Horonato were superb throughout the entire installation. Every detail was thought out and he always came to us for any slight change that required our confirmation. Reliable, very hardworking, polite, clean and tidy. 100% recommend.

Amazing service by Dan P in Eastbourne. He was very friendly and knowledgable and even helped me with putting 20 bags of soil in the boot of my car. Grey experience, thank you for your help!

Wickes Eastbourne staff are really helpful.
⭐️⭐️⭐️⭐️⭐️ to Lily and Jacob that always be there with a great help to support the customers.
Well done.

Good price and helpful staff. Many thanks to Steve F. For his help to get right products.

I recently had my bathroom redesigned by Coco, a designer at Wickes Eastbourne, and I couldn't be happier with the results.
Before the redesign, I had several issues with my old bathroom, but the transformation has been incredible. The new design has completely revitalised the space and made it much more functional.
The fitting service provided was excellent. The team and Coco were professional and efficient, ensuring everything was installed perfectly. I'm pleased to say, so far, there have been no plumbing issues since the installation.
The combination of Coco's design expertise and the quality of the fitting service has really made a difference. I would highly recommend Coco at Wickes Eastbourne to anyone looking to redesign their bathroom.
I have complete faith in their aftercare service, knowing that they will be there to assist should any problems arise.

Staff member Dan P. Was very helpful as I needed advice about a strongly water resistant painting my bathroom. Thank you Dan!

Amazing customer service at Wicks Eastbourne.

Thanks to Coco and her design experience and communication with the efficient fitter .Everything was done with efficiency ease and friendly reassurance.
My kitchen has been totally transformed ;it’s my favourite room now.
I would not go anywhere else in the future.
A very appreciative customer.

I ordered a big bag of logs online. I really wanted 2 bags but the computer said, “No only 1 was in stock”. In store I asked when more would be in stock and Ben said that they had more. He went and picked one up for me and processed the transaction for the extra bag, giving me the discount of £8 I was entitled to for buying 2 bags. Ben then asked if I needed help carrying the extra bag to my car. I was delighted.

When we visited the store we found it clean and well laid out. One member of staff called Catt was particularly helpful and assisted us to find what we needed.

Went to the store for a few things, needed some paint - kinda specialist metal paint which they luckily had on the shelf! (Did better than Screwfix in that regard), shop was very presentable and shelves well stocked. Was served by a very nice young lady called Katt, who also answered a few questions I had about other things - which I will be returning for in due course.