Wickes - Guildford Reviews 

I want to thank Gemma for her excellent service yesterday. She was so friendly and helpful on setting up an account and had great knowledge on the products I wanted. A real pleasure to have such great shopping experience.

Unfortunately, after making a successful booking and arriving for my appointment, I was told, “Sorry, I can’t actually do that for you today.” I had received a check‑in call the day before, but at no point was I informed that the booking would not go ahead.
It was a real shame and a missed opportunity, as I had several bathrooms that needed planning. The lack of communication caused inconvenience, and I left without the service I had arranged.

Team were great. 8 Months pregnant with really no clue of what I was buying… they helped me locate everything and put in the trolley as well as loading the van. That is service above and beyond. Thanks to Andrew and the team who helped!

I went in to collect some materials for a job and was served by the lovely Gemma. She was extremely friendly and helpful and helped me set up a trade account to get some discount on my purchases. Every building merchants needs a Gemma.

Great range of products in stock.
Knowledgeable and positive staff (special mention to Gemma) who are always happy to help.

Gemma was fantastic

We booked an in-store bathroom design appointment, which on the website says is to “Meet a Design Consultant and be inspired by our ranges and products and start your 3d plan design” but we got there, was given a brochure and told to look around, on our own. No consultation at all and a waste of our time.

Great experience Helpful shop assistance Gemma she went the extra mile to make sure we had a great shopping experience had everything in stock what we needed definitely be going back

Really impressed with your online booking system to discuss the design of our new home office and then the expert guidance of your technical team. Mr Toogood, was first rate - really enthusiastic and clearly very knowlegable. Thank you very much.

Excellent service from Gemma this morning, struggled to find an item in the store but she directed us there within seconds, alongside advising on different products within our price points. Thank you!

Thank you everso much Wickes in Guildford for your donation of crates to help with enabling independent living within our commuinty - Jo G

Went to purchase some materials for a project and got served by a lovely bubble lady called Gemma, she was very very polite and friendly and made the whole experience very simple 😀

Went in for some timber, great service and friendly staff. Well done Wickes Guildford!

Great experience with Gemma, she was very helpful and also helped us with a discount we didn't see. Would thoroughly recommend

Thank you so much to Wicks Guildford team for the donation of a much needed outdoor storage unit for our village school quiet area. It keeps all our outdoor toys clean and dry and will keep them being used for years to come.

Went into wicks today looking for some supplies and met a very happy smiley women called Gemma she was great help and very cheerful

Gemma helped me set up my trade account. She was really friendly and very helpful! Thanks Gemma.

Oh my goodness - what amazing service! I took back a fence post which was too short. The longer post I needed wouldn't fit in my car. Inside of 10mins, Sian (on the till) had organised a refund, ordered me a longer post and sorted out same day home delivery. And the post arrived at mine just over 2hrs later. Sian was funny, efficient and friendly. She turned a problem into a solution and made the whole thing a pleasant experience. She is a total asset to your business.

Great customer service from tom&jack couldn't help enough

I went shopping today for a door and some timber. There were some chaps working a timber trolley and they asked me if I needed any assistance. I spoke to Jake and he gave me all the help I needed. Nothing was too much trouble at all. Thank you for making my shopping experience so great!