Wickes - Letchworth Reviews 

Booked a home visit to measure up and discuss a new kitchen. Despite an email confirming the appointment, no one turned up, but they sent an email saying it was lovely to meet us and a follow up asking me to review the service. Will no longer consider Wickes for my new kitchen - if they can't attend design appointments, how can I trust them to complete a big project?

Helped by Alfie at the Letchworth store - a star man! Could not have had better service - all items ordered and delivery arranged. Very many thanks for your help.

Been looking for a particular paint all afternoon. Couldn’t find it anywhere. A very helpful guy called Alfie explained that it was a mix only colour but unfortunately he couldn’t make it as they didn’t have the correct mix. He colour matched the colour I wanted and it’s spot on!! Very helpful and on point customer service. Thank you Alfie!

Excellent service from Alfie - thank you!

Top notch help from Alfie helping me mix 2 pots of paint and also walking me done the sale to buy a third one for outdoors. Super helpful and patient, I would definitely recommend

Gerald was really helpful when we realised we'd bought the wrong car with us and kindly halved the wood we bought so we could get it home!

From start to finish the support of the Wickes kitchen sales team was absolutely first class.
I did decide to install the kitchen myself, simply because this was the third Wickes kitchen that has been fitted into my house over the years and to be honest I haven’t been disappointed with any of them. The agreed delivery date of the kitchens bits and bobs, as agreed at the time of purchase was the date when the units, worktops and tiles arrived, the boxed carcasses were put within the house at my chosen place by the two guys who arrived in the delivery lorry, everything was there, no shortages and no damaged units or doors or worktops. Unit assembly was straight forward and installation was relatively easy. I did purchase a tin of colour match paint using the kitchen door as the colour sample, absolutely fantastic colour match well worth having this in my opinion.
Now that the walls have been tiled with tiles purchased from Wickes, it looks very nice, both my wife and I are very happy.
Big thank you to Nick Barnard for his time and patience
.

Had a home visit by Salvatore and he was great spoke us through the whole process and made everything very simple and was always happy to help/ answer any questions we had, came into the store the next day and he was very helpful once again so decided to proceed with the kitchen 10/10

I visited the store today in Letchworth to exchange some paint, Martin was fantastic he sorted it all out for me great member of staff, thank you.

Delighted with the surveyor that attended.. listened to my requirements and advised accordingly

Gerald was helpful in finding what we needed and was informative with our projects at home. Great service

Wickes’ management of our bathroom install has been appalling. Entering week number 7 for the job, still not complete.
Incorrect items supplied, poor initial survey, skip not collected without an argument….
Tradespeople used are great, but
NEVER AGAIN through Wickes.

Very disappointed. I visit here quite a lot and usually find the staff very helpful (especially Jess!) however today when I visited to look for pine mouldings a gentleman was replenishing the stock. The moulding I was looking for wasn't there so I asked him, excuse me are you replenishing the mouldings? He replied that he was and as I went on to ask for the specific one I wanted, he mumbled and walked away.. I wouldn't mind but he was only too happy to help the lady who asked him for help before me who was wearing tiny shorts! I put down what I'd grabbed so far, walked out and took my business elsewhere. I don't ask for much, I don't think I'm entitled to a pleasant attitude I know we're all only human but ignoring someone is downright rude and in this case has lost you a customer I'm sorry to say.

Popped out for a few bits was served by Alfie outstanding service and went the extra mile to help me out to the car

Just returned from trip to Wickes looking for Dulux paint unable to find this “Alfie” was really helpful and offered to make up this colour he was friendly and efficient and both my partner and I commented on his great service

A very pleasant and helpful young man named Alfie, just mixed me 5 litres of barley white paint today.

I have just returned from Wickes Letchworth and I must compliment Aire who filled my trailer with 7 heavy bags of landscaping bark. He was polite chatty and most helpful. Well done Aire

Alfie served me brought 12 sleepers great service quick

Since day 1 of our bathroom installation we have had nothing but issues. We are on week 3 of trying to rectify everything that is wrong. Wickes offered £100 compensation which I honestly find an insult as it doesn't cover absolutely anything that we have had to fork out for, that wasn't included or mentioned, or was given false information. The products are poor quality, some of which we didnt even pick ourselves but were just ordered for us.
We have emailed Wickes asking for updates and have been ignored.
To say we are upset, devastated and disappointed with a reputable company is an understatement.

Wickes I replied, giving you the extra information you needed and a week on I am still to have any response!! Customer service is horrendous

Yesterday (2April 26), I visited Wickes to buy a Grout pen. Unfortunately non in stock. I was helped by Izzy from Letchworth shop. She was so polite and genuinely helpful, telling me that new stock had not been put out.
Next day, despite being v busy she recognised me and went off to locate item on own initiative. Wonderful customer service, she was not only helpful but warm & friendly.