Wickes - Midsomer Norton Reviews 

Sophie was fantastic from start to finish even when we had the unexpected discontinued work surface we were gutted but she found us a replacement at a great price

I received excellent customer service from Chelsea Rowe. Chelsea was friendly, approachable, and went out of her way to help me find exactly what I needed. Everything was well explained, and she made the whole experience quick and stress-free. Looking forward to my new kitchen. Emma

Just had a new bathroom installed by the midsomer Norton branch very impressed with the designer Sophie Rogers nothing was to much trouble for her and she was very helpful and went above and beyond to help us also Courtney from customer care helped with a problem we had and sorted it out for us would recommend Wickes with the experience we had

We were looking for an integrated fridge freezer and from our initial conversation with Chelsea and on a second occasion with Daragh (Store Manager), the whole process through selection to buying was superb; they were helpful, professional, friendly - with a dose of humour too! Thank you.

Chelsea Rowe provided excellent advice and guidance both at home and in store. She is highly proficient in CAD-based kitchen design, and she is intuitive and empathetic. She is much more than a salesperson - she manages people and products with equal skill and, clearly, is a great asset to Wickes. The kitchen she has created with us and for us promises to be an excellent choice for our property.

I recently had my en-suite bathroom designed and installed by the team from the midsomer Norton store. Sophie understood my vision and Mike did an amazing job of installing it. I’m incredibly pleased in how it turned out and the quality of service I received from both Sophie and Mike. I will be heading back shortly for my new kitchen.

We are really appreciative that we have a great local business helping the community. The store manager was so helpful and friendly when supplying our school with new plugs, cable and screwdrivers. The staff are really friendly and helpful in this store.

Service complaint.
Wickes, Paulton store.
Open until 20:00 means you can take transactions up until that time.
Whilst arriving to the store 5 minutes before closing, I managed to get the timber I required with ease, from the point of the store I expected to find it, and carry it to the till.
At the till, I asked the cashier with the headset on if Wickes sold any grey sealant, to which the answer was "the sealants are over there, but can you hurry up as we are closed now", I replied that I specifically asked for assistance precisely in order to be faster, knowing that clsong was imminent, but this fell upon deaf ears, as no confirmation of whether the product I was enquiring about was sold by Wickes, no affirmation that the product was then in stock in that store, or any actual assistance to help me "be faster" was given.
I grabbed some tubes, hopefully the right ones, made the purchase with the timber, and swiftly left.
The cashier didn't have a name badge on, and the reciept does not give any names of the server, but it does confirm that the transaction was completed and printed by 20:00, so I really did not appreciate the attitude from the cashier.

Both Sophie (our design consultant) and Dennis (our installer) were brilliant and couldn't have been more helpful and lovely to work with. Really pleased with our new kitchen. Not so impressed with the Customer Care team!

Really well ran store and all the staff are great and always happy to help.
We now use the store daily and prefer this to other outlets.

I popped in to Wickes Midsomer Norton on 21/02/25 and picked up x3 100L bags of bark and when at the till the cashier asked if I needed help with getting it in to my car. I accepted her offer and a guy gladly helped me. He wheeled my trolley over, loaded my car and put the trolley back. Excellent customer service!! Thank you

Wicks very kindly supported our local school plant sale by donating some fantastic prizes. Their store manager Daragh was super friendly and very helpful. The prizes they donated, including garden tools were excellent quality and sought after prizes. It's fantastic that big shops like this are able to support their local community :-)

Finally purchased our kitchen today, Sophie made the entire process very straightforward and gave us just the right amount of communication throughout the first appointment and the final meeting of completing the order. She even done a last minute change for us, as switched the colour. Nothing was a problem and didn't feel pressured or pushed into spending more. Got exactly what we wanted and in the price range we were hoping for. Very satisfied and highly recommend

We were absolutely delighted that Wickes donated a selection of tools, compost and paint to our charity. Our members with learning disabilities have really benefited from the items and have been using them in our horticulture group and in the community when they do garden maintenance for local older people. The Wickes staff are lovely and very supportive too!

Temple Cloud Cricket Club are moving to Farmborough Rec and have to fully refurb the pavilion. The donation of multi finish plaster is massively appreciated and will help us achieve our goal to provide the community with cricket!!!

I never used to shop in Wickes until I needed some paint, had good offers and I was given the option to have the colour I wanted mixed up on the paint machine. Really friendly staff and a nice clean shop with good availability all around. I’m in the trade and Hilary signed me up for a trade account in minutes, only the WiFi slowed it down which can’t be helped. I don’t expect a diy store to know everything but I felt they did everything they could do to advise me and researched on the computer for me for advice.

Really helpful store! Especially Lauren who was attentive and very helpful in helping my parents a few weeks ago, thank you.

Always helpful

Wickes at Midsomer Norton acting generously in terms of a discounted shed and free of charge storage shelving to go inside. The shed was installed for the use of our PTA at my daughter's school. We now store PTA fundraising items in the shed rather than in people's garages, so most helpful. Technical advice was also offered which helped the casue. All said, really pleased with Wickes.

Wickes are keen supporters of the community projects undertaken by Midsomer Norton Men's Shed. Over the past few years that have helped with materials that have enabled us to better equip our 'shed', make 120 bird boxes for schools and community projects, make 120 toys and 120 tree decorations as children's Christmas gifts and the MSN Christmas fair. Currently they are helping us with materials for hedgehog boxes for schools