Wickes - Newbury Reviews 

We’ve just ordered our new kitchen through Wickes and have been really impressed with the experience so far. Nathan was absolutely brilliant — so helpful, friendly and accommodating, and nothing was ever too much trouble. He really took the time to listen to what we wanted and made the whole process easy and stress-free. We’re really happy with our experience and can’t wait to see the finished kitchen! Highly recommend Nathan. ⭐️⭐️⭐️⭐️⭐️

I went to the store at 5pm to buy two tubs of hardwood flooring adhesive to find only one on the shelf. There was three young staff all working. I was told there was two more in stock. They were all laughing behind the counter. One went off to look for it and came back and they spoke between each other and said that they could not get to it as it needed to be forklifted down. I knew this was not the case as it was not the right type of item to be stored high and there was only two left in store. They did apologise and I left. I returned the next morning and told the usual morning staff, the guy took me down to the back and came out with the two pots of adhesive in one minute and apologised again for the other staffs incompetence. He’s said he will have words with them as they were just too lazy to find it for me. So overall not a great experience as I am a tradesman and could not stay late to finish the work I had promised to finish that evening for my client.

Sandra in the Newbury branch is always so polite and helpful even when others are not responding to her calls for help. She is always very professional and has a smile for everyone. Well done Sandra

My go to store for all my jobs. Staff are always friendly and happy to help. Sandra always there with a smile on her face behind the checkout.

Very good service

The lovely lady at he checkout called Sandra. We have some good people working there but either they’re managed incorrectly, but the shelves are not stocked well and it doesn’t seem to be prices for any promotional stuff. You have to ask all the time.

Would highly recommend this store. Harvey was so helpful and all the staff had excellent customer service and were happy to help. Will be returning!

Alls good,fast service,warm&welcome atmosphere
Helpful staff !
Many thanks

Newbury Wickes …Turned up 3 minutes before close on a bank holiday.
Ruby and Ben absolutely smashed it with letting us in and grab what we needed for an urgent job.
All my trade will be with Wickes now, used for years and never let down.
Great staff and customer service would recommend

Really great experience at Wickes Newbury. The staff were friendly and very helpful, and they even offered to help take my bits out to the car for me, which I really appreciated. Lovely customer service and made everything so much easier. Thank you! 😊

I can’t thank Wickes enough for how helpful and supportive they have been. The staff have been absolutely brilliant! Jess has been so helpful from start to finish — friendly, patient and always willing to go the extra mile to help. Thank you so much!
Nothing has been too much trouble, and she has made what could have been a stressful process to our house renovation so much easier. It’s really refreshing to receive such excellent customer service, and I genuinely appreciate all the help and advice I’ve been given. Couldn’t have asked for more!!

Appointment cancelled with less than two hours notice!

I did the project in the store but decided to buy just the tiles. I dont know which kind of maths the guy did but in the project I was told one amount of tiles and it was used just half! The refurbishment took a while and its over 30 days, now I cant return the tiles left, its taking space and just wasted money. Staff is not very helpful at store, I was struggling to find some material and no one was able to help me, the answer was: we are short staff you have to find yourself.

We had a kichen and bathroom installed by Wicks in Newbury the end of 2025, the showroom designer was excellent, the installation of both the kitchen and bathroom we are very happy with, but the customer services is terrible, the lack of communication started at the delivery of the bathroom appliances, half of it didn't arrive on time and I was left to chase it for the installer, to the point i had to go and purchase some of it myself and chase a refund from Wicks. No there is a problem with the bathroom i contacted customer services over two weeks ago, and have very little positive response, only them requesting pictures and a video, which i sent straight away, i have chased them via phone and email and still nothing, to the point I'm now finding my own plumer to resolve a two week leak, before it continues to cost me money in water, and water damage. Customer service with Wicks is non existent in my experience.

Wickes refused a return a couple of days outside 30 days for an unusable product. Due to appalling weather the brick layer was constantly rained off and couldn’t use the edging due to wrong size. Be warned if you buy building materials that are unsuitable for professional they will not refund. Avoid wickes Newbury

Appointment moved with no communication, phoned to discuss and the response was really poor.
I'll be purchasing my 2 bathrooms from elsewhere

We had a shower room fitted by Wickes and after 10 months a crack appeared in the shower tray. We reported the issue with the wickes customer relations team and three months later we are in the dark as to when the issue will actually be resolved. They are not even responding to my emails. There is no number to phone directly and if we do manage to speak to someone we are told that all we can do is send an email. We are in limbo as a family of four without any other shower in the house.

I bought 10 fence panels. 2 arrived from Reading, and was told the other 8 were at Newbury. Had no idea it was a separate delivery. They finally arrived 7.30 that day. 1 was DAMAGED and arrange for collection on 28th June , collected it, and was told several times at Newbury it's on the van.
Waited all night, Sunday morning called Newbury and was told delivery completed! So where is my missing panel, I now have to wait 24 hours to get my replacement sent. Someone has lied.
Words fail me as to the way I have been treated I spent over £300 and am very upset.

Professional service from wickes and the red dragon team. Amazing response time to messages. Fitter were on time, worked hard and left the kitchen clean and tidy each day. Project completed with the time given.