Wickes - Newcastle Reviews 

Was in Newcastle Extra on good Friday what an experience it was greeted when I entered the store by a Scottish lady , was unsure where to go for stain sealer and was shown to the product, then served at the till by Susan who was very friendly , overall excellent experience.

From entering Wickes on stamfordham road, Newcastle upon Tyne we found the the staff very pleasant and helpful. They guided us to the materials we needed.
Overall a good experience.

I came in the store for gravel aggregate, two visits in the same day and was greeted by NATALIE , she was so helpful , she was very polite and far exceeded her job role to make my purchases easier to load up in my van , she is an asset to the store and should be rewarded for her professionalism
Thanks Natalie 🙏

Reached out to Alana Ruddick at Wickes Newcastle for assistance with a community project. (Air Cadets in West Denton stripping down a small engine). She pointed us to the community fund and arranged for us to receive all the equipment we needed for the project. She worked at short notice and made sure her team knew where the products were when we picked them up.
Thanks so much!

Dreadful delivery. Expected 12th March as I received a text stating it would be delivered 12th March between 08:00 and 18:00. Received an updated text a short while later stating the item will be delivered between 12:00 and 15:00. No further texts or calls and item was not delivered at all. A bit frustrating as I had taken time from work to take delivery.
Next morning I received a text staing once again that a delivery would be made. I contacted the delivery company by calling the included telephone number. I spoke with the receptionist and asked how confident they were that my delivery would be received today as I had a failed delivery yesterday. She went on to tell me that the item was never sent yesterday and that they had never sent texts saying so! which is incredible as I had the texts. She stated that they never send texts and that head office at Wickes send the texts.
This was then denied by Wickes when I called them.
Eventually my item was delivered today and I asked the delivery driver why he failed to deliver yesterday to which he replied that he had too much on and the weather was dreadful and he running very late and postponed my delivery.
So basically it has been lies all round and a lot of passing the buck. I have spoken at length with Wickes who have to take responsibility as they use the delivery company.
Not a very good start for my forthcoming project.

Amazing service when purchasing fence panels. Charlotte made what would have been a chore into a fun experience. She went above and beyond was very knowledgeable, her customer service was excellent. The product was delivered in perfect condition on the same day as purchased for a small charge. We were very happy with the service and would highly recommend Wickes.

I work with the Air Cadets who are a non profit organisation. As such we applied for a grant for £100 from Wickes to buy some paint as the premises we need was in desperate need of redecorating. We were successful and contacted by a lovely lady called Alana Ruddick from Wickes Newcastle. She was extremely helpful outlining exactly what we could have and answering our queries. We settled on some paint and contacted her, it was ready for collection the very next day. We are extremely impressed with the kindness of the donation and also how helpful Alana was in progressing this. Thank you Alana and Wickes Newcastle

I don't EVER remember being so impressed with the helpfulness of so many staff members of one business as this Wickes store. Particularly, Steven (Scottish accent) and Lewis were EXCEPTIONAL in their assistance and professionalism.

Simon Ord, our Wickes fitter, was extremely professional,hard working and reliable throughout the job. He gave us excellent advice at every stage and clearly knows his trade.The quality of his work was outstanding and nothing was too much trouble.We are very pleased with the results and would definitely recommend Simon for any job.

Chelsie Broady at St James Retail Park was very knowledgeable and made the design process super quick and easy. I came in knowing pretty much exactly what I wanted, and she let me know what would work, and what wouldn’t. This is the first kitchen I’ve ever purchased, and so it was nice to have someone experienced for guidance. I haven’t ordered my kitchen yet, but will be doing so shortly using the design Chelsie made.

I was Wickes Newcastle on Monday and were served by a young scottish lady called Alana , i needed some advice on what would be the best paint to put over a stain that i had in my bedroom, Alana knew excatly what i needed and took me straight to the product and explained how to use it , she then took me to the till and served me there too very helpful and knows her stuff credit to Wickes Newcastle

What a brilliant service from start to finish. Being new to any form of home improvements, getting a new kitchen seemed extremely daunting, but everyone we've dealt with has really helped put us at ease and made the process as stress free as possible.

Our designer Chelsie Broady has been brilliant, she really took the time to find out what was important to us to give us suggestions that really fitted our needs. Chelsie's extensive knowledge shows, answering any queries we had and explaining the full process clearly so we knew exactly what was going on. Above all, Chelsie was so friendly to deal with, she's a real credit to the team.

The delivery process was incredibly smooth and the delivery team were friendly and polite. The tracking and delivery updates were really helpful.

We can't thank our installation team (Simon Ord - Precision Joinery) enough. From the start Simon kept us well informed of the planned work from start to finish, as well as any bumps in the road (e.g. being a total life saver spotting and fixing a leak from the bathroom). Although there's quite a bit of upheaval involved in getting a new kitchen fitted (especially with two young children in the house), Simon completely put me at ease. The team are clearly well experienced, hard working and fantastic at what they do, we couldn't be more grateful to them or more pleased with our gorgeous new kitchen.
What an incredible team!

Ive used this store for years now, unfortunately i won't be going back as the cashier had a really bad attitude. Definitely needs some extra customer care training

Can't thank Wickes enough from going into the store at Westerhope Andrew was very profecionsl and very helpful, he went out of his way to get us the kitchen we wanted, the team of very professional men who fitted the kitchen were 5 star, Simon Ord Precision Joinery and his team were fantastic from start to finish, they never stopped and they definitely have pride in their work and nothing was a bother to them, this team are fantastic and a credit to Wickes, we would 100% recommend them to fit your kitchen and Paul the painter just finished it off, our kitchen looks stunning and we can't thank them enough.

So I am never out of this Wickes and recently needed help. I met Leen and I must admit one of the most helpful workers I have met. She was so pleasant and nothing was to much trouble. Its hard to get good customer service these days but Leen is a great credit to the company. Well done.

Thank you to Charlotte, who recently went above and beyond to locate a few items in store for me. Nice, friendly and very helpful, nothing was a chore to her, a pleasure being served by her, great customer service which doesn’t come easy these days !!!

Really disappointed with the service received. Andrew came out to measure for a new kitchen and quite clearly didn’t want the sale or wanted an early finish. Already measured and quoted through wren but thought I would give wickes ago as reviews looked okay. Appointment booked to measure 5:30pm due to work, he called to say could he come earlier so turned up at 5 and was here for literally 5 minutes instead of the hour. I live in a cul-de-sac but the guy turned up at the back door some how, didn’t even say hello and was really miserable and said you need to get on to the council about the bumps in the roads. I gave him an idea of what we wanted and He basically told us they couldn’t do it and recommended we used B&Q. He said it was because our ceiling is to low for a tall cupboard, since measured and most definitely is not! Even if this was the case I was open to other ideas or recommendations. Then told me my gas hobs are illegal as to close to the cooker and left. I was very open to ideas and designs but nope he didn’t seem like he could be bothered at all. Very disappointed I planned on getting the kitchen, bathroom and flooring with wickes after that experience I won’t use nor recommend.

I went to the Stamfordham Road branch. The customer service provided by Charlotte and the ladies on the customer service team was second to none. Charlotte went out of her way to help, advising me on what I needed (I'm a DIY newbie!!) and even picking it up from the shelves for me. Wickes, she deserves a pay rise and a medal—the best customer service I've ever experienced.

Susan served me on the till when I was in the Newcastle store, she was so lovely and helpful, some of the most genuine amazing customer service iv received in a long time!

I have been waiting for my bathroom built for a full year.
Avoid them like the plague
They work with sub standard installers and will not take responsibility for anything.
The installer delayed us repeatedly and finally pulled out leaving me with thousands of pounds worth of supplies and no one to give me money back for it. Wickes is not taking responsibility for their cowboy installer
I am going to take them to court