Jill in the Newport branch has went above and beyond to help! I’ve been travelling miles trying to find this specific paint and Jill has gone out of her way to call me when the stock has arrived for... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieBarrack Hill, Unit 2, Discovery Park, Newport Gwent, NP20 5GN, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Huge thank you to the Wickes Newport team. I encountered a few problems with damages and incorrect goods being ordered via online. The team went above and beyond to resolve the issue in a tim... Toon meer
Bedrijf heeft geantwoord
Jill was absolutely amazing as all the staff there are, Jill kindly went above and beyond to make sure I bought all the right materials and at the best price. Thank you
Bedrijf heeft geantwoord
Visited Newport Gwent Wickes Sunday 31st May to buy a bag of sand to mix a small amount of cement mortar. Got it home to annoyingly find the sand had a large amount of stones and rubble mixed in. Took... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Wickes - Newport
Geschreven door het bedrijf
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contactgegevens
Barrack Hill, Unit 2, Discovery Park, Newport, Gwent, NP20 5GN, Verenigd Koninkrijk
- +441633850555
4,3
Uitstekend
117 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Came into store Jill served me…
Came into store Jill served me excellent service as always
6 oktober 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
Hi Freddie, we're happy you received excellent service in our store. Thank you for your positive feedback; we appreciate it very much. -LG
Poor customer service
Made a kitchen design appointment 2 weeks in advance. Arrived at the store around 10 minutes early to be told the appointment was cancelled. No phone call, text. Extremely dissapointed. Will not book another appointment
3 oktober 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
We're very sorry your appointment was canceled without notice. We value your time and are disappointed to hear about this. We have requested further information, so we can prevent this in the future. -AK
Excellent customer service from Jill…
Excellent customer service from Jill today and always very helpful with our orders and collections.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
Hi, Ben. Thank you for taking the time to share your review with us. We are really happy to see that, Jill, provided brilliant customer services during your visit. Thank you again for your kind feedback. - Scott H
Bril
Went into get some materials and wasn't sure about afew things. Ian approached and went through everything with us with what i needed, excellent customer service and customer care.
30 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
Hey Ali, thanks for your five-star review and I'm glad you enjoyed the service from Ian in our Newport store! - Dylan
Great Store & Great Serivce
Always good value for money. The staff are always helpful and provide a good shopping experience. Would definitely recommend shopping here!
26 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
We appreciate you sharing your feedback! We're so happy to hear that you find good value for money and that our staff are helpful in providing a good experience.- PP
Another great shopping experience
Visited Wickes today and found all the staff helpful and friendly in particular the chap on the till (Andrew) and Jake (I think) who was discussing solar panels with me
28 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
We're happy to hear that our team provided such helpful and friendly service during your visit. We appreciate you taking the time to share your positive experience!- PP
Staff were lovely and the service was…
Staff were lovely and the service was excellent. Mandy picked my order 5 minutes after I paid for it. Brilliant click and collect service
27 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
Hi, Cory. Thank you for taking the time to share your review with us. I'm delighted to see your pleased with the click and collect service you received. Thank you again for your valuable feedback. - Scott H
Thank you Kieron
I came into Wickes on Monday needing help with decorating my lounge, I’m a single lady and honestly didn’t have a clue where to start, I fortunately was standing in the paint area when a lovely man came and asked me if I needed any help I was so grateful I told him I had never before done any form of decorating before and he helped me from start to finish explaining everything to me advising me what I needed showing me where I would find the items, he couldn’t have been more helpful I have many more projects to do so I will be back and I will be asking for him again as he explained everything so well and I left with my purchases feeling ready to start my lounge, I would very much like to thank Kieron for all his help and patience
22 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
Hi, Lisa. Thank you for taking the time to share your review with us. We are delighted to see that, Kieron, was able to help you select all the correct items so that you left feeling confident to start your project. Thank you again for your kind feedback. - Scott H
Wounderful suport for the return of two…
Wounderful suport for the return of two doors from Jill and Keiron. Then a £210 saving on some flooring in the Wickes big sale. Fantastic.
26 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
We're happy to hear that you had a fantastic experience with the return and the savings on flooring. Thank you for sharing your positive feedback with us!
- PP
Such a nice store & friendly staff
I went shopping to Wickes Newport looking for some ideas to improve my garden. I was helped by several of the team who I must say were so friendly and helpful. One of them I think his name was Scott even took the time to provide product information, delivery options he really couldn’t do enough. Such a refreshing shopping experience
22 september 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
We're happy to hear that you had such a refreshing shopping experience while seeking garden improvement ideas. We appreciate your kind words regarding Scott's friendliness and helpfulness, and we're glad they could provide you with the information you needed. Thank you for your positive feedback! -AK
Great service in store today
Great service in store today. Really friendly staff and shop looks welcoming.
21 augustus 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
Hi, Steve. Thank you for taking the time to share your review with us. I'm happy to see you received great service in store. Thank you again for your valuable feedback. - Scott H
Opaque Customer Service, Damaged items.
I just took delivery of an online order of 5 packs of uPVC bathroom wall cladding. These were delivered by XPC in opaque plastic wrap. On opening I found damage on all packs, some so severe that the fragile cladding cannot be used. If I could have seen the damage I obviously would not have accepted the delivery.
On calling Customer Service I was basically given the run around, contact them on the website, fill in the forms, submit the photos.. I am talking to customer service ALREADY on the PHONE, why can't she do the legwork with me to collect the items and arrange a refund?
I submitted the info as requested on Wickes website, which triggers an email to submit the info AGAIN by return, but, the email refuses to accept the photos as they are 'too large' so fingers crossed my original photos will be accepted, eh?
Is that what you call customer service Wickes? Your shoddy goods and service are impacting more than just the people you supply your damaged merchandise to. The job is time sensitive as I am installing a bathroom while client is away. This job will now not be completed and makes me look like I'm unprofessional, so I will return the sentiment back at you Wickes.
15 augustus 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
Hi Lee,
We're sorry to hear about the damaged cladding and the difficulties you experienced with the return process. We appreciate you bringing this to our attention. I've sent you a request for more information.
-Ellysse
Was served by Jil
Was served by Jil, lovely lady great customer service and very helpful
13 augustus 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
Hi Joe, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jil in our store and that they provided you with useful advice. -AH
Front of house and help
Superb service and help thank you
Ian & Jill amazing and super helpful great assist to Wickes.
24 juli 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
Hey Chris, thanks for your amazing review, and I'm glad you enjoyed the service from Ian and Jill in our Newport store! - Dylan
Staff at the newport branch are very…
Staff at the newport branch are very helpful and polite and will go out of there way to help,the two members of staff i dealt with today where Jill and Mandy 5 stars for the two of them thank you
19 juli 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
Hi David, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jill and Mandy in our store and that they provided you with useful advice. -AH
I visited the Newport store to purchase…
I visited the Newport store to purchase wood treatment, Mandy was very helpful, thank you.
19 juli 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
Hi Tom, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Mandy in our store and that they provided you with useful advice. -AH
Mandy was very polite and helpful
Mandy was very polite and helpful
3 juli 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
We're happy to hear that you found Mandy to be polite and helpful! Thank you for your positive feedback; we appreciate it.
-AF
Went to the local Newport Wickes today…
Went to the local Newport Wickes today looking for accessories for my bathroom I asked for help and Morgan took me to the right department and helped me with everything great customer service 😃
21 juni 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
Hey Denny, thank you for your five-star review regarding your experience in our Newport store, and that Morgan was able to help you out. - Dylan
Excellent service
Visited Wickes at Newport today, Jill went over and above to ensure our order was fulfilled even though some items were not available on the shelf. She looked after us as always.
Simon & Ian
18 juni 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
Hey Ian, thanks for your five-star review and I'm glad you enjoyed the service from Jill in our Newport store! - Dylan
Excellent service from Jill in the…
Excellent service from Jill in the Newport store today
17 juni 2025
Review zonder uitnodiging
Antwoord van Wickes - Newport
We're happy to hear that you had such a positive experience in our Newport store with Jill's service. Thank you for your great feedback-GS
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.