We are extremely please with the service we received from Wicks. From the initial design to a completely new bathroom. Old bathroom completely stripped out, Removal of excessing pipework b... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie18 Tyne Road, Weedon Road Industrial Estate, Northampton Northamptonshire, NN5 5AF, GB
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Lees wat reviewers zeggen
Had the pleasure of being served by Hannah at the Northampton store today who went above and beyond for me. Friendly and exceptional customer service which is very rare these days. Hannah is a credi... Toon meer
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Product bought was faulty, phoned to report to the store and customer service said they were happy to supply products not fit for purpose! Following this we phoned again and spoke to manager who said... Toon meer
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Just wanted to say a big thank you to Hannah at Wickes for designing our new bathroom. The installation itself went smoothly, with regular check-ins from Garry, our Wickes installation co-ordinator.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Wickes - Northampton
Geschreven door het bedrijf
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contactgegevens
18 Tyne Road, Weedon Road Industrial Estate, Northampton, Northamptonshire, NN5 5AF, Verenigd Koninkrijk
- +441604753221
4,4
Uitstekend
126 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
New kitchen
Dan made it really easy for us to choose the right kitchen for us, really helpful and would highly recommend
25 januari 2025
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hi Micheal, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Dan in our store and that they provided you with useful advice. -AH
Bayleigh was very friendly and helpful…
Bayleigh was very friendly and helpful when planning out our kitchen. My numerous emails were always answered promptly. Great service.
12 januari 2025
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hi Eleanor, Thank you for taking the time to leave your review. We're delighted to learn about your experience with Bayleigh and how pleased you are with the service provided. We do greatly appreciate this feedback and hope that you enjoy your new space. - FB
Knowledgeable and Helpful
Anita was very helpful in checking the contents of a box for the type of fitting for a toilet seat and allowing me to make a return of the fitting I had bought mistakenly earlier. Friendly, professional and nothing too much trouble. Thank you Anita and Wickes!
16 januari 2025
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hi Rebecca, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Anita in our store and that they provided you with useful advice. -AH
wickes weedon road northampton
i been a trade customer with this branch 15 yrs now .
staff is very caring and kind specially tracy graig .
wickes prices and products are fantastic.
16 januari 2025
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hi There, thanks for taking the time to share this feedback. RD
Good experience Wickes Northampton
Had a consultation regarding a fitted kitchen at Wickes Northampton. My meeting was with Dan. I have to say Dan is Brilliant! Of course me never having bought a kitchen before I needed things explaining to me. He spent an hour and half with me and went through every detail. A really friendly guy who was attentive and answered every question. Nothing was too much trouble for him.
In addition I have visited Wickes northampton 3 times in the last couple of weeks and each time the store manager has been on the sales floor at the sharp end! interacting with customers and staff. In fact on my last last 2 visits both the store manager and Dan recognised me and approached me for a chat. Well done Dan and store manager. A credit to the company.
13 januari 2025
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hi Pete B, We're thrilled to hear about your positive experience with Dan during your kitchen consultation! It sounds like he went above and beyond to ensure you felt comfortable and understood every aspect of the process. We truly appreciate you taking the time to share your feedback, and we'll be sure to pass along your kind words. It's wonderful to know that Dan's dedication to customer service made such a positive impact on your planning.
We're also delighted to hear about your positive interactions with the store manager. Their visible presence and engagement with both customers and staff demonstrate a commitment to creating a welcoming and helpful environment. It's encouraging to hear that you felt recognized and valued during your visits. We're proud to have such dedicated team members who go the extra mile. - SF
Very knowledgeable and polite experience
Sarah was really helpful very knowledgeable and able to support me in my purchases
13 januari 2025
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hi Jaxon, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sarah in our store and that they provided you with useful advice. -AH
Brilliant store with exceptionally…
Brilliant store with exceptionally helpful staff always happy to lend a hand wether that be loading up my products or just general help with knowledge of products.
9 januari 2025
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hey Aaliyah, thanks for your five-star review, and I'm glad you enjoyed the service in our Northampton store! - Dylan
Recently had my new kitchen fitted
Recently had my new kitchen fitted. After an initial welcome call from my Customer Service rep nothing until the job was nearly finished. We then discovered 6 drawer fronts were missing. I was told by someone on the phone and via text that they would be delivered today. Waited in all day.... nothing delivered. Tried to call Customer Service..... no answer. Emailed and was told they're not due for another three weeks! No-one in Customer Care gives a monkey about sorting any issues or maybe the whole department is just rubbish.
4 januari 2025
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hi, Tracey. Thank you for taking the time to share your review with us. I'm really sorry to see that you have issues with the delivery of your missing drawer fronts. I have sent you a request for more information, so I can check this out for you. Thank you again for your kind feedback. - Scott H
Shocking Avoid at all Cost
Only gave 1 star as not option an option to give 0 stars. Plenty of other providers don’t waste your money with Wickes . Good at start, put you will have issues with the design once you get onsite, units will be discontinued before they are delivered and customer service laughable
18 december 2024
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hi Mick,
Thank you for taking the time to leave your review. We are truly sorry to hear about the issues you have experienced and poor service. We understand your frustration and would like to further investigate this matter. We have sent a request for more information via Trustpilot so that we can look into the situation. - FB
Dan M in Northampton designed our new…
Dan M in Northampton designed our new bathroom perfectly. He listened to everything we needed and made sure it was exactly as we wanted it. Couldn't have asked for a better service.
20 september 2024
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hey Katie, thank you for your five-star review, and I'm glad that Dan in our Northampton store was amazing throughout your visit, it makes us proud it's exactly the space you wanted! - Dylan
Not impressed ordered a bath said 10…
Not impressed ordered a bath said 10 days for delivery then when you can book a slot for delivery it makes it 3 weeks for bath not 10 days . Asked can I collect from warehouse myself told no as they are not insured for us to collect and put bath in our van.
19 november 2024
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Thank you for taking the time to leave your Trustpilot review. We are truly sorry to hear about the issues you have experienced regarding the delivery of your bath. We understand your frustration and would like to investigate this matter further. We have sent a request for more information via Trustpilot so that we can look into the situation. - SW
Getriin did our plan for us this…
Getriin did our plan for us this afternoon? Working with it was absolutely fantastic. She was kind and caring towards my mum and also showed great patience. Cannot recommend enough. Thank you
22 september 2024
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hi Kurt, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Getriin and how pleased you are with the service they provided. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Tracie was extremely approachable and…
Tracie was extremely approachable and lovely to deal with. Thank you Wickes for employing positive people.
13 september 2024
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hi There, thanks for taking the time to share this feedback. RD
Wickes Northampton have been great with…
Wickes Northampton have been great with supporting our local charity and with communication throughout. Thanks to them our service users have benefited from new gardening equipment.
13 september 2024
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hi Lois, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with us and how pleased you are with the new garden equipment for your local charity. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Great service
Popped into Wickes Northampton to get some paint, what I needed wasn’t on the shelf so I approached a nice polite boy Leo who managed to locate the paint for me. Thank you very much.
4 september 2024
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hi J Osborne, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Leo and how helpful they were at finding the tin of paint you were looking for. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
I regularly shop in this store and…
I regularly shop in this store and especially love how easy and efficient the click and collect is. The staff are always very helpful and attentive. A special shout out for James and David for always going above and beyond!
5 september 2024
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hi Lena, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with our store and how pleased you are with the service that is provided every time you visit, especially from James and David. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Hands down the best store in…
Hands down the best store in Northamptonshire. Great staff always cheerful
12 september 2024
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hi Michael, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with us and how pleased you are with the service the staff always provide. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
A tidy, clean store!
My local Wickes branch. Always clean and tidy, always easy to find what I need and the staff are always happy to help.
31 juli 2024
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hi Matt, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with our store and the service you receive every time you visit. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Great ops manager
Great store , Gemma the ops manager has been fantastic in organising and offering wickes’ support to support local charity. The store is always clean and tidy and very informative , great product knowledge and overall very helpful.
1 augustus 2024
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hi Hannah, Thank you for taking the time to leave your Trustpilot review. We're delighted to learn about your experience with Gemma and the excellent service both Gemma and the store provide. We do greatly appreciate this feedback and can't wait to welcome you back into our store. - FB
Clean and tidy depot,had no problem…
Clean and tidy depot,had no problem finding what I wanted.
Reasonable prices,pleasant staff.
6 september 2024
Review zonder uitnodiging
Antwoord van Wickes - Northampton
Hello Phil, thanks for your five-star review, and I'm delighted you enjoyed our Northampton store. - Dylan
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