Wickes - Redditch Reviews 

Mo was a great person and had great communication and understanding of what are vision is and making it come to life

After incorrectly ordering a product through click and collect. It was a day or two later it was wrong and by then I had lost the order number. I phoned and Becky was able to retrieve it and so I was able to go and swop it for correct size . Thanks to Becky going way out of her way to help I was able to finish my job quickly. All the staff was so friendly, but Becky is a credit to wickes . Many thanks Martin

Millie, absolutely brilliant, what a star, very professional and saved me a few £’s. Seen her dealing with a very awkward customer a few days earlier at the till on a prior visit, she dealt with his issue very well, although l would say he was in the wrong.
If Wickes has an employee recognition scheme, she should be rewarded. No, l am not a family member.

Extremely grateful to Fin for helping me with colour matching and mixing today, I was initially told that there was no one in store who could mix the paints, then Fin saved the day and even helped carry paints to the car. Thank you Fin!

New store layout seems logical and clear and clean with good stock levels. Staff and manager are friendly and helpful and seem to be proud of and enthusiastic about their workplace which engenders confidence that one will receive good customer service. May sales success attend their endeavours.

Spoke to a lovely young gentleman in this store today who helped me work out my flooring measurements. I’m a single mum and haven’t got any DIY experience so this was really helpful. Well done wish I had taken his name to say a personal thank you,asset to this store.Well done young man.

WOW! What a transformation.I have used this store for years but was blown away when I walked in today what a difference, the store looks completely different.Always recieved great service from the staff here was lovely taking to them about the new outdoor garden centre and all the extra products. Great job wickes !!!

Abbie at Wickes Redditch was absolutely amazing from start to finish in the design and supply of our kitchen - we honestly couldn’t have had a more hassle free experience! She has an amazing eye for design ❤️

Thanks to Kaycee & Millie for great customer service helping me to find a tap pipe.

I came to the Redditch store on Tuesday and I struggled to take the plasterboard to my car, being 72 years old. A lady called Joanne helped me with it to my car who was very lovely and helpful. Thank you!

I came into the store on tuesday and was pleasantly suprised by the new refitted store! It looks fantastic and good to see more stock on the shop floor. Joanne who was on the till was very helpful when i couldnt find something. She is always smiling and lovely to chat to. Will definitely come here again. Thankyou

Excellent design and service. I’ve been getting quotes for my kitchen to be done and working with Mo in the Redditch store has been brilliant. He’s a fantastic designer, listens to what you say and has been extremely genuine and helpful. Far superior to all the other kitchens I’ve been quoted.

Had a kitchen planning meeting with Conrad from wickes Redditch and he was fantastic. Very knowledgeable, helpful and professional. He gave good advice and helped us plan our kitchen. Would highly recommend him

I cannot recommend the Team at Wickes Redditch enough for fitting bathrooms. I have had seamless positive experience from start to finish. Abbie, Cat and the rest of Wickes team have designed and installed my new wet room in my property beautifully. Nothing was too much trouble, and Wickes gave me full confidence that the work would be carried out in a high standard. The quality of my new bathroom is superb.

Went into the Redditch branch to order a kitchen and the kitchen designer took our details, discussed what kitchen we wanted, and said he would call in a couple of days to measure up. Two weeks later, still waiting and have now been to Wren in Worcester for our new kitchen. Excellent service, nothing too much trouble. If you are looking for a new kitchen, don't bother with Wickes, just go to Wren.

2 minutes silence for Remembrance Day and the 2 members of staff were stood laughing at check out.
Absolutely so disrespectful.

We are absolutely delighted with our kitchen & have had a fantastic experience with Wickes Redditch from start to finish! It began brilliantly with Abbie's enthusiasm & vision - it really made all the difference to us & was what convinced us to go ahead with the project. Nothing was too much trouble for her & we felt confident in her ability to provide an excellent service - which she absolutely did! She was positive, proactive, warm & professional - a real credit to the company! We also couldn't have wished for a better fitter - Jason was fabulous! His attention to detail was fantastic - & as well as being really friendly & respectful, he was also extremely tidy! We wouldn't hesitate in highly recommending him. We also had a lot of contact with the Store Manager, Andy, & he was massively helpful too - really accommodating & kind. We honestly couldn't be happier with the finished product, not to mention all the support & reassurance we received along the way!

Went to look at worktops for a project we are running. Saw a lady called Millie the duty manager on 3 seperate occasions. Brilliant customer service really looked after us and took time to ensure the purchase ran smoothly. Thank you Millie.

I've been going to the Redditch branch of Wickes for 20 years as tradesman and it is my go to place. What is particularly good about this branch compared to others are the staff. Today again served by Joanne who is always a cheery delight. Keep it up.

I wanted to purchase a pole hedge trimmer which was showing 1 in stock at Redditch store, couldn't click and collect so drove out there to get it from Worcester. When I arrived at the store the man on the desk who was chewing gum rather disgusting was asked about whether the item was there and I was told a member of staff would be along to serve us, but after a long wait no one came and no one could find the product which I was then told it was a customer return and no longer available. No apology was offered and it was like they couldn't be bothered, did get quite irate, to be told by a young girl that we aren't very nice,the worst customer service ever from a store, won't shop there again.