Wickes - Trowbridge Reviews 

Thanks to Hannah for her patience and guidance on our recent purchase of kitchen.
She was understanding,kind and always smiling. A very helpful and knowledgeable member. Got to know us and this helped with her guidance.
Many visits later Hannah but we got there. Jackie

Simon Andy and Ben where fantastic l have a lovely kitchen

I cannot praise Thomas enough for his support and friendly help when I recently visited Wicks in Trowbridge. A problem was solved, sorted and explained with a smile and a conclusion. Lovely staff and a big shout out again to Thomas

Contractor Simon and team drew,tom,Ben did an absolutely brilliant job on our new bathroom, over the moon with end result, highly recommend

Great customer service from Tom. Really helpful and excellent product knowledge.

The fitter, Andy was brilliant and kept me informed of all updates.
I'm really happy with the standard of work and would recommend them.

Went to Wickes to get some paint samples needed help and Jess was fantastic really helpful really great customer service

We had a kitchen design appointment booked at Wickes Trowbridge- confirmed by email and scheduled four days in advance. We travelled from Bath during rush hour, spending nearly an hour on the road, only to be met with complete indifference. The staff casually informed us that the designer had extended their holiday, and no one had bothered to notify us that the appointment was cancelled.

No apology. No ownership. Just a dismissive, “That’s odd.”

This level of disorganisation and disregard for customers is absolutely unacceptable. We had been seriously considering a Wickes kitchen, but this experience has completely changed our minds. If this is how they treat potential customers, we dread to think how they handle actual projects.

Poor communication between the store, customer experience and our fitter leaving us without a shower for 3 weeks during the hottest weather, when it was a simple replacement needed. Terrible customer service when I called on 16th July. Could hear the manager telling the person on the phone what to say in very dismissive and rude tone. Was told to wait until our design consultant was back from annual leave to get an answer, which I said was not good enough when that was another week and we’ve been waiting weeks already, for quite a simple replacement. Very disappointing. On the plus side, our fitter has been amazing!

Very engaged staff, Hannah taking great pains to make sure that we got what we wanted, and a good relationship between Hannah and the excellent fitter Matt produced a lovely kitchen,
.

We are replacing a 20 year old Wickes kitchen with another. Hannah has worked very hard to include our wish list for the new design, and we are looking forward to it being fitted.

Hannah showed us exactly what we were looking for, for our kitchen. Great customer service, very friendly and kind. Would definitely recommend.

Our design consultant Neil Brown was excellent from our first meeting. He was attentive to our comments & questions during the design process of our kitchen & helpful in every detail even taking note of our budget & advising suitable appliances … he even noticing when l needed to take some medication & went & found me a bottle of water.
I could not recommend Neil high enough - if you’re looking for a new kitchen I would recommend you go & seek out Neil Brown at Wickes Trowbridge… tell him I sent you!

Paul, kitchen designer was extremely helpful and knowledgeable throughout the while new kitchen design and installation. The whole experience was stress free.

Hannah was extremely helpful and a great eye for design. She went over and beyond to help us put our ideas into a plan. Unfortunately we were let down by Wikes who messed up our tile order resulting in not fulfilling the order and tiles no longer in stock.

We were recently supported by Neil Brown for a home visit and in store design appointment.

Neil took the time to understand our needs and preferences for our new kitchen and we were delighted with the choices made.

Neil had exceptional attention to detail, ensuring the finest detail and practicalities were considered throughout.

Thank you for a brilliant service, we’d recommend him to anyone!

Our cashier Nuno was extremely helpful and patient with us, he went above and beyond to find us the best deal with our purchases and even saved us £ 90!
Very knowledgeable and friendly,

Thought I'd try Wickes Trowbridge as it's close.
I don't think you could find a more lacklustre store and
staff anywhere in the country.
I have often popped in on the off chance that what is on the website would correspond to what they have on there shelves . . . . . . or if the staff could actually find it? But no, yet again; 'Yeah we should have one on the shelf, oh well it should be, computer says we have. All the staff give out that vibe that they are getting over a very heavy night out the day before.
Absolutely useless, not recommended.

At least they've been consistent.

I went into Wicks trowbridge today having no idea to what to get. And a very kind gentleman called Tom was very helpful. Not only did he loaded and pull the trolley, he also loaded the car. Very good customer service.

Thanks to Jess for her help today. Excellent service. Loaded my trolley with gravel and put in my car. Very helpful. Very friendly 👍