Winners Reviews 

I have been a loyal Winners customer for many years, which makes this review particularly disappointing to write.
I purchased an IT Luggage suitcase from Winners for approximately $120. On the very first day of my trip, the suitcase completely failed. The wheels detached, the bottom ripped open, and the suitcase became unusable. IT Luggage subsequently approved my warranty claim, confirming the product was defective.
What followed was nearly two months of one of the most frustrating customer service experiences I have encountered.
I documented every step of the process: 39 emails, 15 phone calls, multiple voicemail messages, photographs, receipts, warranty approval documentation, and a complete timeline of events. Despite making every reasonable effort to resolve the matter privately, I was repeatedly met with generic responses, passed back to the manufacturer, and ultimately left without meaningful assistance from the retailer that sold me the product.
My greatest disappointment is not that a product failed—manufacturing defects can happen. My disappointment is Winners' apparent lack of ownership once it became clear that the manufacturer's approved warranty process had broken down. Rather than advocating for its customer or offering a practical resolution, Winners chose to distance itself from the issue and repeatedly advise that it could not help.
Customer service should not end at the cash register. When a retailer chooses to sell a brand, it also accepts a responsibility to stand behind the products it offers and to take customer concerns seriously when those products fail almost immediately.
Unfortunately, my experience left me feeling that customer satisfaction was secondary to avoiding involvement.
As a result of the handling of this matter, I have preserved all documentation and have submitted formal complaints to the appropriate consumer protection and regulatory authorities for review. I have also documented my experience publicly so that other consumers can make informed purchasing decisions.
This review is based solely on my personal experience and the documented communications relating to this matter.
I genuinely hope Winners' senior leadership reviews how these situations are handled. A long-time customer should not have to spend nearly two months chasing a resolution for a product that was acknowledged to be defective. What would have taken a simple act of customer care instead became an unnecessarily prolonged and disappointing experience.
Until Winners demonstrates a greater commitment to standing behind the products it sells and supporting customers when legitimate issues arise, I will be reconsidering future purchases of higher-value items from its stores.

This place is great so much to choose from. I only wish they had more pet stuff.

Extremely distressing and embarrassing experience at the Yonge & Eglington store in Toronto. During a single purchase, the store processed the same item twice and also failed to remove a security tag from another item I had legitimately paid for. When I returned with my receipt to resolve the issue, staff immediately accused me instead of considering the possibility of another store error. The situation was handled with a complete lack of professionalism and basic respect. What should have been a simple correction became a disappointing, embarrassing, and distressing experience caused by untrained and rude staff. In my 55 years of life, I have never experienced a situation handled this poorly. I am now pursuing resolution through external channels and I hope others carefully check their receipts and charges before paying at this location or, better yet, do not purchase from this location.

Winners at 45 Red Maple Road Richmond Hill ON 7pm

I always love shopping at Winner and this is the first time shopping at this location and would never come back again. My 11yrs was quietly reading by himself at a display chair which I see other people sitting around as well. A senior female staff at the jewelry department yelling out loud from across the counter gave mean and rude comments telling him to stand up and go away as he and another child was ruining the display chair. My son got scared and started sobbing and crying. If he is not allowed to sit there, he is old enough to understand you. You can just talk to him instead of yelling and harassing him loudly in front of the public. Employees should not interact with children in a way that is humiliating, shaming or frightening. This is totally unacceptable behaviour and I hope the head office will take this feedback seriously. My son saw a woman sitting at the same spot before him and the lady didn't say anything to her. Why pick a kid to shame on just because he is a child and looks weaker? Her attitude is totally inappropriate and disrespectful.

I found my favorite pants there! And they fit perfectly! They are pink silky soft flares! [And I bought most of my new furniture there! My kids love it.] They have all kinds of nice stuff. And some really nice footwear too.

(I don't like gum but my kid bought some strawberry gum from the checkout and it is amazingly delicious! Please let me know how the watermelon tastes!)

On February 27, 2026, I visited your Carleton Place location to return several items. My original purchases were made using the same gift card; however, I had two separate receipts as the items were purchased at different times.

At the register, I was informed that the returns could not be placed back onto the same gift card. I understand that this is in fact possible, as I have had this done multiple times at other Winners locations. The process involves scanning one receipt, completing the return, then selecting an additional transaction to process the second receipt onto the same gift card.

The cashier was unsure and asked the manager, David, for assistance. Unfortunately, his response was dismissive and unprofessional. When I attempted to explain that this process had been done for me before, he interrupted me mid-sentence and stated, “I am not discussing this with you.”

I was genuinely surprised by his tone and attitude. As someone who works in customer service, I cannot imagine speaking to a customer in this manner. Regardless of store policy, the interaction could have been handled respectfully and professionally.

This was not a pleasant experience, and as a result, I will be choosing to shop at other locations rather than the Carleton Place store.

I hope this feedback is taken seriously, as customer service plays a significant role in the overall shopping experience.

Sincerely,
Lucy

So many great prices and merchandise to choose from. Every part of your home

What outstanding service at the Pitt Meadows location. It isn't easy dealing with the public day in and day out. Each person I encountered was exemplary in service namely Catherine who was the fitting room attendant today Jan 23rd. What an absolutely lovely lady

Winners at 1055 Talbot St Unit 3, St Thomas, ON N5P 1G5
Customer service at that store are Clueless, Not Friendly and not helpful at all and they're not willing to Answer any question and they want you to come in person to that store to check what they have and when you go there they got Suspicious of you especially if you're Foreign
Anyhow, I will not recommend Winners to any of my Friends

I’m a frequent shopper at Marshall’s on Major Mackenzie drive in Vaughan, Ontario Canada 🇨🇦 I like the store, easy to navigate quickly, I’m elderly, good products, reasonable prices, friendly staff, clean environment. Occasionally, staff loading shelves, make you feel you are in their way. Overall a good shopping experience.

💥However, after waiting in line for a long period of time, October 3, 2025. I handed ELLEN my winner’s bag to put my purchases in. She told me to bag it myself . I usually do, just not when it’s demanded of me. I’m elderly. I then gave her $220 for a $215 purchase, 11 times $20 cash. She counted it 3 times. I then told her she needed to get some basic math skills. No yelling, no swearing. She then starts defending herself. She then counted it again for the 4th time. Are you kidding me? I was not impressed.
💥Sunday October 5, I’m being rung up. Ellen was working again that day. She was getting ready to leave for the day. I was cashing out. ELLEN interrupted the sale to hug the cashier and discuss her work schedule. I said nothing. Again, not impressed.
💥 Before we entered lineup, with much difficulty, I unloaded 2 end tables near entrance. I overheard someone rudely demanding my grandson not leave it there, to put it back where it belongs. I then came around the corner and told her it was too heavy. She made a rude face and rolled her eyes and then stomped off. I’m elderly. This girl was white, about 25, very bright blonde hair. Again, not impressed.

I too worked at a department store at 16, before automation. We had to input codes into machines manually, do all math in our heads, give quality service with a smile.

💜 I wish that the personnel responsible for hiring would take greater care to ensure that the people they hire are capable of doing the job they are paid for and capable of interacting with the public in a positive way. Do better Marshall’s.