Mark's Reviews 213

Over priced junk,bad service aswell ,just another big greedy corporation

I returned some items. After about 1 month that the packages got delivered to them, they still didn't refund me. They don't answer the emails. I must open a bank dispute to take my money back! What kind of online shop is this?!

I had an excellent experience at Mark’s Work Wearhouse on Weston. Sandeep was very friendly, professional, and helpful. She took the time to assist me in finding exactly what I needed and provided outstanding customer service. She was also very knowledgeable.

I ordered online from Mark’s on May 7th. Today is May 20th and I still have not received my order. I have emailed customer service but had no response. I called Mark’s yesterday and wasted 40 minutes, starting with a customer service rep from Mark’s and after being put on hold while she “looked into the situation”, my call was apparently redirected to a guy representing the delivery company. He was no help at all. Convinced that my order is lost but not convinced that Mark’s will make this right. Never again!

Timberland boot's ($179) sole cracked within 4 months of use. Timberland won't stand by their product (max one year warranty, except it is a retailer issue if sold through retailer). Mark's has 100 day policy for Timberland products and sends customer back to Timberland. Rinse, repeat.

tl;dr avoid both, they do not stand behind what they sell

Got a faulty item and I have been emailing the customer service for a return and no one responds so I can get a refund. Disgrace!

New sparks offers….Spend £20 on linen, get £4 voucher. Did this last night, voucher not available until 12th may!!! Bit of a con marks and Spencer’s !! Not really god enough is it ? The offer didn’t say spend £20 on linen and in two weeks we will give you a £4 voucher !!!

I just brought new shoes and there soule came off in just a month when gone for returning in king geroge plaza store where I brought them the store manager just refused simply and said marks dosnt deal with issue just contact manufacturer??????
Does marks only sell and didn’t care about it????

It says they can’t ship an item to my house that’s out of stock at the store literally 5min down the road because my address is “too far”. Horrible system

I shopped at Mark’s last week. The experience was good. I like their Wind River brand of boots. The staff were courteous and helpful. They processed the order quickly and accurately.

Nike company

The Website is a total scam. Products have Bad quality and are delivered in unusable conditions (missing openings for buttons in trousers). Returning is a catastrophe - they offer you vouchers instead of just returning the item and then offer returning at own cost which needs to be delivered to Canada. Otherwise you are in Canada it costs you 50€. Total tarp and scam. I don’t an understand why the shop is not banned .

Do not buy there.

I bought a safety shoes today and the price displayed was 219.99 plus tax but in bill it is 239.99 plus tax. I realize it after i come my room.

Slippers i had for 3 months only worn 2 months as I was in mexico and they are falling apart . I contacted customer service and they said sorry their refund policy is 14 to 30 days maybe thats for that it didn't fit or didn't like but if its falling apart you back your products you sell but they didn't care so I received nothing but having to throw them in garbage ! Poor customer service!

Hello Marks, Its February in Canada. How come I cant order a pair of winter boots?

They claim to deliver something they never delivered. They are launching an investigation which i'm sure they'll call me and say that they delivered it. There was a secure parcel box, which they did not put it in and they claimed to have left it at the front door. So i'm out with that over a hundred dollars for nothing. Plus they're wasting time with our running around to try to get the money back.

Staff left us to find footwear for ourselves stating they had to “ go help a customer up front”. What were we? Wildlife? Two thumbs down on customer service.

Billed and product marked shipped Jan 15 “label created.” Product never actually shipped as of today January 28. Two emails to customer care-no response. Two phone calls-the first blamed UPS, second one told me they need to do an inquiry to find my product and conflicted with all info given on first call. Called UPS who said they have received no request for pick up and asked me for store location which Marks will not provide to me. January 28 refused to refund my money and need to do “An internal investigation first.” They expressed that their case management was “Backlogged because of Christmas (on January 28)” and the inquiry could take as much as a further 7-10 and then I would get a status email-not that I would get the product. Again these guys have had my money since the 15th and are refusing to give it back. Over a hundred dollars.

I shop in store and staff are helpful and friendly. A month ago I bought the Shambhala lined leggings. Fit is good but the material is terrible. Pilling started with first wearing, and I didn't wear them every day. Now one cannot see the difference between the inner lining and the outside, that's how bad the pilling is. I expect better for the price, what a disappointment.

While not explicitly a review of the Mark's store or its service, I recently purchased Levi's 505 Regular jeans from them, and in less than a month the bottom of the pant leg hem is fraying. Levi's used to be a dependable brand - and still charges like it is - but quality seems to have fallen off quite a bit, and it reflects poorly on retailers who sell them. Levi's has decided not to address this issue via their product warranty. I'll avoid this brand going forward.