Mark's Reviews 213

On August 31 around 5:40 pm, I saw a HELLY TECH jacket priced at $159 at the Mississauga Dixie location. When I went to the cashier to buy it, the cashier asked me to pay $300 including tax. I explained that the jacket was on sale and the price tag clearly showed $159.

She then called another manager, who insisted the price was $300. According to the law, I had the right to purchase the item for the price shown on the tag, but they refused to sell it to me. This is against consumer rights.

This is me being a bit petty… Staff was awesome prices were average… But after I spent $500 don’t you dare try and sell me a $.75 bag… Your cheapness is beyond comprehension

I visited one of your stores recently. Attempted to use a Marks Gift Card given to me by my employer. The cashier was unable to process the payment with my card that had ample balance to cover my purchase. I was told to make the 18 kilometer trip to TRY again tomorrow. Do I need to inform my employer to use a DIFFERENT gift card company next time?

I made an online purchase for clothing with 90% off at a Mark's Work Warehouse door crasher sale on June 5, 2025. Looked very authentic. It was a scam. After entering my cc details, it said I would receive my confirmation shortly. When I didn't get a confirmation, I called my cc company almost immediately to stop payment. The charge had already gone through. Now I have to wait 30 days before I can try to get that charge refunded. Wondering why Mark's isn't on top of this?

Went to Mark’s North Lethbridge store a couple of days ago to buy the hubby some shoes. We were helped by Nathan, who was excellent! He knew their products, how they fit, etc., and he went above and beyond to help us. He brought out different pairs of shoes to try and had excellent suggestions. Just can’t say enough about the great experience we had there.

I actually have 2 reviews!
First, in-store experience is almost always a positive one, i love the products and staff is friendly and generally helpful. I would have to give it a solid 4 1/2.
The problem is when a unexpected problem or error occurs with an online order. I made a online purchase on April 28th, it was returned to the wearhouse bc of an error. No one contacted me to inform me of the error. When I tracked the package I realized it was "returned to sender" I then called customer service, tracked the package on the phone with the automated system and was told the package was on its way!? When I was finally able to speak with someone, I was told to wait for a Email and reimbursement. When I asked if she could simply correct the mistake and resend the package she replied no, I asked if I could go to a store and get the product or reimbursement there, the answer was no again. I had to wait for the reimbursement! Today, almost one month after the original purchase I still have not received any email or any reimbursement. I called back and was told the wearhouse has 30 days from the dy it received the package to give me a reimbursement, outrageous! No where on the website is it stated that the company will take 30 + days to reimburse an online purchase. I assure you if this was made clear to me, that the company does not have a reliable mechanism in place for errors in online purchases, I would have gone in-store to purchase. Unfortunately, I know this isn't a isolated case because I just read a very similar review on this site where the customer was told he had to wait 4 to 6 weeks to get his reimbursement after receiving the wrong item! Unacceptable... For this reason, I am giving them 1 star. If they can't give good and reliable customer care when it matters and in a timely matter, then they don't deserve more. After this experience, I will most likely never order from Mark's again and it may be a long time before I go back to a store as well.

Scott in customer service was amazing as he helped me check out my order and gave me an instant credit based on the fact that the cart was not calculating the total amount correctly during a promotion.
Scott made me instantly feel that all will be good and he knew just what to do. He was friendly, positive and very helpful. You guys are lucky to have him.

I am so impressed by my recent shopping experiences at Marks, both on line and in store! I have always shopped their great clothing and enjoyed the choice and quality, but today, April 26th, Saturday,the sales assistant processed my returns and gave advice with amazing skill and attention to detail at the Goderich, ON store. I am so grateful and appreciate her help, wish I remembered her name as she deserves praise!

Was at the store in Tsawwassen tried on shoes found 2 pairs both marked 67. Took them to the til the one range up right the other rang up 87. Clerk and I went and checked the shelf and yes it was marked 67. He said it was the wrong product we looked at the other ones there and they were the same shoe but he said sorry this is not the right shoe. He said nothing could be done. We went back up front and he asked if I would like the other shoe I had brought up to the counter. I said no I think I am just going to leave and buy my shoes elsewhere. I have bought many items at Mark's want to support Canadian but not here.

As bad of an experience as I could imagine in a retail setting. Not worth my money. They should shut down the whole chain and stop embarrassing themselves with the services they provide to their customers who go there to spend their hard earned money. Awful, that's all I have to say.

I would have given a minus rating to this company. First they messed up my online order by sending me a shirt instead of work boots which I ordered. Then despite 15 days having passed since the item was returned and delivered I amyet to get a refund. When I called them about the status of my refund the agent put me on hold and returned to the call after 10 minutes stating that the refund could take anywhere between 4 to 6 weeks. How pathetic is that ? Poor unaplogetic customer service coupled with inept fulfillment division , I dont know how they are still afloat. I think I have to go to my credit card provider to disoute the transaction to seek a refund. I am sure in reply to this post Marks will respond by saying : We are sorry for this but please send complete details so that we can look into the matter. Absolute disaster these cheats. Pls stay away from this com[any

Your 100 day return on boots is rediculous… I bought boots near the end of last winter wore them 5 times last winter and this winter I’ve worn them 5 times and they are falling apart so obviously I’m over 100 days

This place went to crap in a hand bag. Real men don't wear skinny pants to work in the field. Everything has those stupid elastics at bottom of pants or skinny legged. Pathetic . Flamboyant loser store not work wear

Spruce Grove -
IGNORANT & RUDE management by PAM CHURCH
Customers walk right out when they see her in store
Ignorant & rude to staff also, embarrass and belittle staff in front of customers. So embarrassing to witness.

How is this person still employed??? Absolute nightmare!

No staff assistance - cannot find staff to help
Poor selection - No sizes

Edmonton West End always says they get all the Spruce Grove people - this is why!!! To avoid Pam and find sizing

I bought very poor quality work gloves made in China of God only knows what kind of animal skin and likely manufacturing in extremely inhumane work conditions. Mark's has hired a Texas based company called BazaarVoice to moderate all reviews. They censored my review by refusing to publish it. Does BazaarVoice censor and refuse to publish negative reviews and only publish positive reviews? This is highly unethical.

I recently went into Marks at Hillcrest mall. I stood at the counter for a few mins before either of the two ladies stopped their personal conversation to ask me if I needed help. It was a flat “ not anymore” response as I walked out the door. Where is customer service these days?? If you don’t want or need my business, so be it. Lots of other places to shop and spend my money!

Placed an order for store pick up on line got confirmation number paid with my visa then get an email saying everything cancelled Won’t shop here again ever !

I walked around for a while in the store to find a sleeveless vest but was no size. The cashier suggested that they can get it from an other store and I agreed. She made me pay for it without seeing and trying it on... The next thing she wanted a pictured ID from me, my address, my phone#, yet the vest will arrive to their store. This is all after paying for it! I had been basically treated as a criminal, will never shop there again! Needless to say I don't want the vest and demand a refund!

Order from Amazon washing machine and asked the driver to come to deliver to bring in to my home
It's first floor and they was very helpful and very kind
Bring the to my house
Thanks Narinder and lee
Very nice people
Credit goes to marks

Great service... On time all good
Narinder and amarjeet