Mark's Reviews 213

I purchased their puffer jacket, and it has kept me warm during this time of year in the Toronto area. I was also pleased with the quick delivery.

My first order was also unexpectedly cancelled and refunded, so I had to place the order again the next day. Apparently, this was caused by a technical error that affected many customers. The company handled it well by sending an explanation via email along with a $10 coupon for those affected by it.

Ordered new steal toe boots .. when they arrived they had no new tags on boots .scuffs on boots dirt smudges all over like greasy fingers .. think they sent me the boots that were on demo. Not impressed for the price I payed .Will be last time my family shop at marks

Usually i enjoy marks but customer service has gone down. I bought a thermal electric jacket but when i get home they dont sell the batteries anymore at my store. They do at other Marks but because im not in the same city i cant order it. Apoarently they only ship if you live in said city. St catharines has discontinued that battery i need but thunderbay has one. Guess what ? They wont ship it to me. Even tho id obviously pay the difference in shipping its not even an option. Paid 400 for a jacket with a dead battery and no replacement battery. Oh yeah i did order the battery they said to orderand guess what again? It didnt fit. Wrong battery. What a waste of time n money. Not a happy customer at all.

I will never shop online here again ,and rarely the stores have stock so after years and tonnes of purchases good bye.
That also goes for sport chek they "blank" too ,Canadian tire is barely holding on.
Marks ,no order email ,apparently no order ?
The funny thing is ,they took the money right away.
Im going to dispute it with my bank early because I can be a "blank.."

Garbage clothes. Took coat directly to Value Village. Totally false advertising. Don’t waste your money.

Placed Order on November 29th
Item still hasn't shipped just like Candace review item has sat with shipping label created and customer service no where to be found. Told multiple times a case manager would get back to me with an email, still waiting! Sent 2 complaint emails one a week ago another 2 weeks ago Surprise no response. Don't bother with this store they are going to go under like all box stores due to poor management and customer service.

It is now December 17, I have been waiting for my son's xmas present for almost 3 weeks. Online customer service will not help. Made a case over 1 week ago. Nobody called back. When I called back today they said someone will get back to you within 10 days. Never order from this company. My purchase has had a shipping label for almost 3 weeks, but has not shipped.

I bought a blazer and it arrived with a anti theft alarm gadget attached to it. Then they wanted me to give stars for the blazer; so I did, the truth, about what had happened.
This was their response: " Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!
Thanks again,
Mark’s"
Incredible! They didn't give a damn about what happened.

Mark's in Hearst. ONT
Amazing manager Susan. Went out of her way to help me obtain items I needed in a short period of time. Super helpful when I went to pick the items up and was actually happy to help. Genuine person.
Thank you so much. Beyond appreciated!!

Don't trust them! They will take your money and play games with delivery! THEN THEY WILL DELAY REFUNDS!

Like clarity of online info. But sad to see quality of materials going down hill. Also, tried to find someone on the floor rather than ask associate at cash where to find long sleeve T's that were tucked away in a corner. Cash person reprimanded me for approaching her as the customer she was checking out had left, but was coming back. Time wasted - could listen first and easily point without the long explanation and clear annoyance. Also, what's with the tiny print for prices?? Seems the intention has changed to warding off customers.

If there was a neg I'd give negotiate 100 the store does not respect customers bought paper work boots paid almost 200 and told them I needed size bigger to allow heavy socks and insoles and they sold me ones to small

The sizing is ridiculous, what used to be a medium would now be an XS. Quality is just sad. I usually do most of my Christmas shopping there and I didn't buy a thing this year. I found the quality and sizing in both the womens and mens very disappointing.

Ok clothes but they gouge their prices during sales. Buyer beware.

I wanted to buy a pair of Sketcher shoes from Marks Work Warehouse in Simcoe, Ontario. The online website showed that they had a pair in my size in stock in the Simcoe store. Went to the store to purchase the shoes and was told by the clerk that they don't stock these shoes at all. Went back home and attempted to order the shoes online and have them shipped to the Simcoe store. During the checkout process got a message that I can not pick them up in Simcoe but would have to pick them up in Brantford. Not going to happen as I am not driving 40 km to pick up shoes that the Simcoe store does not allow to be shipped to them. WTF is going on, guess they don't really want to sell anything as I have gone elsewhere.

If I could rate it a zero I would. I ordered online and they said I wouldn’t be charged for the time that ran out of stock but I have yet to hear back from them or receive a refund. Not impressed at all

Went to markswork warehouse looking for jeans and the salesclerk Mandy was extremely helpful. She lead me to all the bargains and found my perfect jeans. Thank you Mandy at Hillcrest Mall.

The company I work for gives clothing vouchers. I live in a remote area and Marks is one of the only stores I can use it in. We are given gift cards to purchase items, which previously worked online, this year, suddenly they don't. I had to go to the store and get them to order for me. Which took over a month to get to my location. These were needed items (steel toe work boots) and had I been able to order online myself would NOT have taken this long. When they arrived there was a security tag attached that our local store couldn't remove. Not their fault BUT they expected me to go to the other stores in the mall to see if one of these stores could do it. They could not so I ended up having to deal with it myself. Marks will not be getting my voucher next year and I've told everyone I work with how hard they are to deal with. Will never recommend this place.

Way way too expensive. Also the staff knows nothing about anything

Went to the 1 on trinity drive in moncton to buy new work boots....twice.. both time all the workers were standing around the front of the store having a great time. Ignoring every customer in the store .. that being said , I'll buy my boots elsewhere and never step foot in a marks again .