Mark's Reviews 213

Hello, I'll start by saying I do appreciate the lack of "customer is always right" policy because I do think a lot of customers take advantage this way. Here's my situation: I've visited 3 Mark's stores in 2 different provinces looking for women's FR pants in size 0. Obviously doesn't exist because I understand I'm part of a handful of women that would require FR in my size (which Mark's doesn't carry). So I finally gave in and ordered online (closest size available). The parcel was signed by some stranger that I've never heard of/ is not the building manager's name. A case manager named Jennifer Parks explained that a refund has been issued but that "further claims will be denied" and recommended I shop in store... Ok fair. She's not wrong. I'm just stuck, back at square one. Maybe could use grammar check in her email, especially if she's "corporate customer relations"? But I honestly don't are too much about that. Just ranting. Thanks.

Ordered boots online. Received dirty used shoes instead. Returned them. Waiting over a month and still no refund. These clowns don't know what they're doing.

Horrible garbage

Terrible...drive to your market mall location after your website plainly states that you have 6 of the flashlight beanie caps in stock....Get there...7.00 in gas time, about an hour!. Staff tells me..I should have called, they don't keep their web site up to date!....Nice!!!!! Great. Annoyed I called your head office to report this experience and your guy on phone says.....I don't have an answer for that...ummm....I don't have an answer....."..Neither do I....I hung up, never to return! Thanks cost me gas money!...403-809-3967.

I was wanting to order from Mark's for Christmas but they stayed in the event of a Canada Post strike or disruption WE need to consider alternative shipping how about THEY need to consider alternative free shipping to us

I used to do a lot of shopping at Marks just walked out the door. I can’t afford to shop there anymore. This is a joke. You call this a pre-Friday sale you’re out of your mind. You charge too much even the ladies I talk to two of them on the floor won’t buy there because they can’t afford it, screw you people

They always have the most hideous collection of shoes. They must be the ones that never sell in regular shoe stores.
Left empty handed once again.

Bought a pair of cargo work pants . They cost me $60.00 and all they are are lint catchers . You would figure Mark's would be able to figure out these pants are garbage for work. You put them on use a lint brush you get in your car you use a lint brush you go to work walk around and use a lint brush. Mark's you get my drift these work pants are practical for anything except lint catchers total garbage

Purchased 2 pairs of silver jeans online, I have done this several times in the past. The material on one pair is splitting apart after 2 washes. I can’t believe the customer service told me this is not a warranty issue. This is awful customer service for 2024. I’m embarrassed this is a Canadian Company.

Jose and Luke are both the best people you guys ever hired they both helped me alot Luke helped me find the right shoes for work best experience Jose had great interaction with me and my partner the best people at marks

Your after sales service is horrible. Not taking care of problems on $300 boots is not acceptable...been buying from Mark's for over 10 years and will never purchase anything again from those stores...offering 10% discount if I buy another pair after barely 3 months using these defective boots REALLY !!!!!

A simple query about what I perceived to be a defect in manufacturing of a pack of ladies underwear turned out to be a trial. The manager's tone was accusatory and it was as if she thought I was attempting to scam her. She obviously was not interested in considering my concern. She brought three different styles and before opening any, told me that all Denver Hayes underwear were made with what was supposed to be the interior stitching being on the outside. It was allegedly done that way so that the stitching would not rub on the inner thigh! I thought that this was nonsense. She rudely told me that because they were all made that way, I would not be getting a refund. I did not go to the store to get a refund - I went to the store because the underwear that I bought were unlike any that I have ever bought. The underwear had a manufacturer's defect.

Bought a pair of shoes at the Chatham Mark's store. The shoes where ordered from the Chatham store an delivered from Sarnia. The shoes where black not the brown I had requested from the store employee who had ordered the shoes. Mark's both Sarnia and the Chatham store expected me to drive to Sarnia for the refund and the story goes on and on . Bottom line is that my wife is at end of life and I explained to Mark's employee's that it is not that easy to even make it to the Chatham store. It cost me and other people time and money to go to their store as I must have someone come and stay with my with wife. Thanks Mark's you cost me a good some of money and time. I still do not have any shoes and I will make sure I spread my story.

Hello, I bought Kodiak Men's boots on April 13, they were at home until June 6, I was looking for a job, I went to work on June 6, WHEN I WORE the boots the problem started with my toes, a burning sensation on the skin. In June at the end of the month the elastic came off the top. In July in the middle of the month there was a 1cm tear on the boot at the bend on the right. On September 20 I brought a receipt with a photo on my phone, but they said that 100 days have passed, we cannot help you. What should I do?

I bought 9 band logo and other logo t shirts on sale for 11.99 each. I thought it was a steal. The logos were in very poor shape when they came in the mail. Not just one of them, but most of them. Those shirts were all 29.99 full price too. I never bothered contacting the company because the shirts were very cheap. It wasn't worth my time. It makes them look a little more rugged like me lol. Buyer beware Mark's has very poor quality clothes. Never buying there again.

Very happy with sserservice narinder and Andrew installed a washing machine very professional highly recommend

Tried going in store. No normal sizes available for sale items. No variety. Tried ordering online. The website just deleted my items from my basket after finally being able to login and locate the items on the site. Terrible experience and a waste of time. Do better!

Purchased the Wind River Capris and have had them for less than a year. The elastic in the stretch material has started to pop and fray making them unbearable. I went into the store to show them the damage and the lady behind the counter expressed it is a common problem with the brand. They are not cheap by any means and I hang dry all of my bottoms when washed. So disappointing that this work wear company does not back their brand. They are listed as a hiking capri therefore should be made of a sturdy material one would think.

Picked up a scrub top off a rack with a sign that said “Door Buster 50% off”. It rang up at full price and I told the cashier it should be 50% off. She literally ran back there and said “it’s limited styles” or some such thing

Then I told her YES I took it off that rack. She blatantly looked me in the eye and told me that I did not. If someone had placed the scrub top there (along with many in the same style and sizes) it was NOT my fault. But to be basically told I LIED is wrong. I know it’s on camera. This happened in the Airdrie store and this woman needs to be fired. Around 455 pm today.

Marks is just a tax write off for Canadian Tire. They fill the store with crap that Walmart wouldn't touch.
Do not shop there unless you like wasting money