Wirecard Reviews 103

I called after I realized my card was expired. They told me there was absolutely nothing they can do even though there was over $500 left on the card and hung up. Very unhappy

DO NOT DO NOT DO NOT USE THIS COMPANY....IF YOUR MONEY IS WITH THEM REMOVE IT IMMEDIATELY...I HAVE BEEN TRYING TO USE MY CARD FOR 4 DAYS NOW AND CAN NOT AND EVERY DAY I AM TOLD TO WAIT ANOTHER 24 HOURS WHILE I INCUR LATE CHARGES AND THEY CAN NOT EVEN TELL ME WHAT CAUSED THE CARD TO BE DECLINED OR HOW TO PREVENT THIS FROM HAPPENING...DO NOT USE THIS COMPANY IN ANY WAY IF YOU CAN AVOID IT!! I HAVE MONEY MISSING AS WELL! THE AMOUNT DOES NOT MATTER BUT I IMAGINE IF A COUPLE OF DOLLARS WENT FROM EACH ACCT THIS WOULD ADD UP FOR THEM.....THIS COMPANY HAS HORRIBLE REVIEWS EVERY WHERE!! I DID NOT PUT MY MONEY WITH THEM MY EMPLOYER PAYS ME THROUGH THEM AND I AM CONTACTING MY EMPLOYER TO BE SURE THEY KNOW WHO THEY HAVE THEIR BUSINESS WITH!!!!!!! THIS COMPANY IS A TOTAL FRAUD!!!

I am Pradeep Sharma having issue with wirecard login. My account created in USA but now I am in India and unable to login please advise me..

I dont know what is going on to be honest. Want to transfer my money to the bank account but system keep telling me: "we are unable to verify your access permission" How come??? If I login successfully and I answered correct to all of my secret question. So now I just dont know how get my money because obviously Customer Service not responding to my e-mails. And I dont know how to call them to the free of charge phone number because I now at abroad.

Good day!
Why my wirecard did not open, and i did not check my balance, what happen.

Wirecard is a scam! My parents received this card as a refund for an AT&T final account and they do not provide adequate info to use the card. I wanted to transfer the balance to a US bank account as outlined in the materials --they say to go online to do this. They do not give a web address so I searched for hours on the sites listed on the materials & card. Called to get that information --would not give it to me--would only give it to my 98 YO father!! It goes on for days from here but this is a scam and shame on Wirecard & AT&T for refusing to simply cutting a check for the amount they owe my parents!!!

My friend has a account with you and he can not transfer his money as the bank has been suspended. Can you tell us a way to help as he is a vunrable person with health issues

Meine Überweisung des Guthabens vom boon.Planet Konto wurde dort direkt in der APP abgezogen. Bis heute ist mein Geld aber nicht auf dem Empfänger Konto angekommen.

Lets me login on the app but the website does not and says account may be locked. I need to transfer my money to my bank because I lost my card and have no way of spending my pay check this "bank" is really starting to set me off!

I have been trying to track down my money from 2018, and called customer service several times to find out whats going on, but I still haven't received any refund, in 2020.
They are telling me that they cannot contact Spectrum, just to verify my LAST NAME on the account. How do they work together if they cannot contact each other? I don't understand.
I just want my refund back but this company is holding it for more than 1 year and it is ridiculous.

Please contact via email on the status.

I'm a crew member of a cruise line. Since April I've been trying to solve an issue where I can not withdraw my money. I'm in USA needing my money and I've call million times, going to bank million times to withdraw my money and nothing. I've been wasting my time and it's ridiculous.

They keep telling should be OK, issue has been escalated, wait 2 hours, call us back if you card is decline and we will help you. We'll Ive got no help. I'll be contacting the cruise line directly and say this is ridiculous, my money that I got working hard and I can not use.

Disappointing.

Predatory company, no question about it. The customer help line they hang up on you and you can only get report lost or stolen card or balance info via the phone. The website does not work and won't allow you to sign in or to log in to transfer the funds to a bank account. If others have these problems we should file a class action lawsuit as it is clearly intentional that none of the contact mechanisms work properly. Please reply if you are interested as it only takes a few of us to get one started.

Worst company that I've ever dealt with, phone representative are completely incompetent the supervisor are useless. They don't have rushed mail service. My card got deactivated for just calling for general info i never gave them the ok to do anything went to the store and my card was declined no one notify me about this, I got a new card today i call to activate it they couldn't do it because some how again without my request they sent a second card now i have to wait more days to get it this is ridiculous,, I would not use or recommend wirecard services to anyone period.. worst experience!!

Where to start? First lets talk about the recorded message with prompts. You pick the prompt that says for Lost or Stolen Cars, and they answer every single time with "what is your card number".... HEY if my card is lost or stolen, I DO NOT KNOW THE NUMBER.... Next, I get someone on the phone, not one person, but two different calls - and each call somehow drops in that they "cannot" hear me when we get to the verification of my address. So I hang up and call back, only to wait on hold for amother 4plus minutes to speak to someone who asks my name and then the line goes dead. PS; I used two different phones on my end. My cell and my deskline. Now, I am on my fourth call(hold time this call 4plus min, by the way all calls were sequential) all in an attempt to find out if fraudulent charge was reversed yet, as I cannot get signed in on line, because I was locked out when reported it stolen. This is a nightmare, I hate WireCard, thanks VW, great pick. Yahoo, I am finally, answered, but again - I verify my name and address and then the woman starts HELLO...HELLO...HELLO... SO, FOR THE FORTH FREAKING TIME I HANG UP I WANT A PHONE CALL FROM A MANAGER 410-652-5627 MELISSA COLE 21234ZIP

Absolutely terrible!
My issue was I couldn't add a new recipient of global deposits even though I didn't reach the limit of three recipients. It kept logging me out after I filled out of the details of the bank account and accepted the terms and conditions.
Once I contacted them I got a generic email explaining how I should register my card (just FYI my card has been registered for 2 yrs and I have been using it without a problem before). Then when I responded back and asked for a better and individualized response instead of generic they responded that I should try using a different card (what???). As a response to that I have sent like 8 emails in the last 2 weeks and nobody responds. I am already late paying that global deposit and this is the worst customer service I have ever experienced and that is given I live in Central Europe!

All I wanted was my balance but it was almost impossible to register the damn card! They probably do this, hoping we will give up & they dont have to redeem what I have as a balance!!

My company wants us to use this Wirecard. I have never had issue with disputing transaction with other card companies but this one. First, this is 2020 and they want you to send Dispute Form by faxing. Yes FAX. Second, I was told, they cannot help if the merchant does not want to refund the money that you purchased for the item that they never sent. Customer service person said: "but YOU made the purchase so we cannot do anything". Really? What kind of service are you offering? How can your customers feel safe about using Wirecard to make purchases? Citibank sold Wirecard and the service went down-hill.

On Friday, 1 2020 you have blocked my card because of the fraud problem I had. But till now I haven't received any instructions. I don't have any access to my account. I don't know if my money is ok or not. I am worried so much.
Could you please give some answer.
I need to know what is going on.

I have tried numerous times to activate my card on line. It keeps giving me an error message. I then assumed I had already activated the card so I thrived to use it at three grocery stores and it continues to get declined. Help!

Hello, I'm trying to login into my account but I'm not being able to. Is there an email? I'm outside of the states so really can't call right now.