I've been a client for 20 years, but for some reason, they no longer give me account credit for online orders I make directly. Curiously, they allow account credit for my practice staff when they... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Good price, swift service and informative website detail. Lost a star because it took a week for them to reply to an online query regarding a next day delivery service....didn't matter in the end as... Toon meer
Bedrijf heeft geantwoord
Lucy Thomas, our account manager is kind, friendly and efficient. She always goes above and beyond to help us with our order, source supply for us and give us the best price. Overall, WMS has a very c... Toon meer
Bedrijf heeft geantwoord
The delivery was prompt, and all requested items were delivered. The only thing I would like to mention is the invoices were sent with the delivery note instead of sending the invoices to e by emai... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Medische benodigdheden winkel
- Diabetesapparatuur leverancier
- Ziekenhuisbenodigdheden
- Medische apparatuur leverancier
- Farmaceutische producten groothandel
Over Williams Medical
Geschreven door het bedrijf
Williams Medical Supplies is the UK's leading supplier of medical disposables, equipment, pharmaceuticals, family planning products and medical services to the Primary Care market. Shop Online for our full range.
Welcome to Williams Medical…
As UK Healthcare’s leading supplier of medical goods and services, Williams is the number one destination for GP Surgeries, Commissioning Groups, GP Federations and Corporate Healthcare Providers.Combining exceptional customer service with great value pricing, Williams provide the market’s widest range of medical equipment, disposables, and pharmaceuticals. In addition, a fully comprehensive range of value-added support is also offered, including an ever popular equipment Test & Calibration service which is uniquely approved and accredited by leading manufacturers such as Welch Allyn, seca, Omron, Keeler, Vyaire and many more.
Giving you more…
Think of Williams as an extension of your team; making it easy for you to get exactly what you want, when you need it.From friendly and knowledgeable sales staff, through to same-day despatch on stock line orders and up to 60 days credit, everything Williams do is designed to give you more… more value, more service, more support, more time to focus on your priorities.
Experience for yourself…
Thousands of GP practices and valued customers trust Williams with their supplies each day.Begin your journey with Williams today at wms.co.uk or call 01685 846666.
Contactgegevens
Craiglas House, The Maerdy Industrial Estate North, NP22 5PY, Rhymney, Verenigd Koninkrijk
- 01685 846666
- sales@wms.co.uk
- www.wms.co.uk
4,7
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Zo gebruikt dit bedrijf Trustpilot
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Absolutely appalling customer service
Absolutely appalling customer service. Send out faulty goods and fail to respond within a reasonable time. Eventually got a response and promised a refund but nothing so far and not responding to emails again.
3 januari 2025
Review zonder uitnodiging
Antwoord van Williams Medical
Good Morning,
I'm sorry to hear you've received a faulty item from us. In order for a refund to be processed, we require the faulty item back with us on site. As soon as we are in receipt, the item is checked and a refund request is made,. Refunds generally take between 3-5 working days dependent on your bank.
We apologize for not being able to provide you with an immediate replacement and for any inconvenience caused.
Kind regards
Cherie Coles
Customer Care Manager
I ask Rachael if you dont have the…
I ask Rachael if you dont have the product at least a substitute i rarely use this company because of these issues. I know yall have substitutes yall just don't want to look for any she cut me off nonchalantly and wasn't even trying to help at all. This company use to be tge best but now with all the good people yall have let go it is catastrophic and horrible
2 januari 2025
Review zonder uitnodiging
Antwoord van Williams Medical
Good Morning Mr Brown,
I'm sorry to hear that you've had a bad customer service experience. I don't have your personal email address or any other contact details for you, hence the reason I'm replying to your complaint on the trust pilot site.
We are a reputable contact Centre based in the UK and we put our customers at the heart of all we do. Please allow us to fully investigate your complaint for you, by contacting our customer care team on on 01685-846666, selecting option 2 to give us the information you have around dates/times to aid us.
Kind regards
Cherie Coles
Customer Care Manager
Item was quickly despatched
Item was quickly despatched, even though it was during the busy Christmas period.
24 december 2024
Antwoord van Williams Medical
Good morning,
Thank you so much for completing and giving us a 5 star review on our service and delivery times, I'll ensure that your comments are fed back to the staff here at Williams Medical supplies.
Kind regards
Cherie Coles
Customer Care Manager
Always helpful and quick delivery
20 december 2024
Antwoord van Williams Medical
Hi Bernadette,
Thank you for your kind comments and a 5 star rating on our Trust pilot site, it's always great to hear that our customers are extremely satisfied with both our staff and delivery times of orders. We look forward to servicing you again in the near future.
Kind regards
Cherie Coles
Customer Care Manager
Amazing device delivered within 12…
Amazing device delivered within 12 hours will definitely use again
24 december 2024
Antwoord van Williams Medical
Good morning Yvonne,
Thank you so much for taking the time to complete our Trust pilot survey, it's really great to hear you were extremely happy with our service and delivery times, and even nicer to hear that you'll be using us again in the future.
Kind regards
Cherie Coles
Customer Care Manager
Great Customer Service!!!
Being able to speak to someone within few seconds. Great customer service as always for many many years. All the best. Keep it up!
20 december 2024
Antwoord van Williams Medical
Good afternoon,
Thank you for taking the time to complete our Trust pilot review, your kind comments are greatly appreciated and I'll ensure that they are fed back to the team. We wish you a wonderful Christmas and a happy, healthy 2025
Kind regards
Cherie Coles
Customer Care Manager
100% be a regular customer
100% be a regular customer. Prompt Delivery and excellent Service
19 december 2024
Review zonder uitnodiging
Antwoord van Williams Medical
Hi Karen,
Thank you so much for your lovely comments, it's fantastic to hear we have exceeded your expectations and greater to hear that you intend becoming a regular customer of us here at Williams medical supplies. I hope you have a wonderful Christmas and we look forward to serving you in the new year.
Kind regards
Cherie Coles
Customer Care Manager
High cost of shipping for very small item
I have a Roche Coaguchek device and required a box of lances (your charge = £2.20/50 per box net of VAT). You are the only supplier. Your charge for delivery is £5.99 (net of VAT) irrespective of size/cost of product. As I am not a company and cannot reclaim VAT I was forced to buy 4 boxes to make it more economical. Therefore the total came to £17.75 (VAT £2.96) for an initial requirement of 50 lances which will last me 2 years, so they are likely to see me out (I am 75)! So not impressed by the postal charges for an item costing such a small amount!
16 december 2024
Antwoord van Williams Medical
Good afternoon,
I'm so sorry to hear you are so disappointed with our courier service charge. I note that order was placed online. Our website does advise you to call our sales team if you think you are VAT exempt and it advises this a second time at point of checkout. Our sales agents will be happy to complete a VAT exception form for you and amend your order accordingly.
Please give us a call on 01685-846666 select option 2 to discuss your order and any VAT exception with one of our customer care staff who will be happy to help.
Kind regards
Cherie Coles
Customer Care Manager
Good service
16 december 2024
Antwoord van Williams Medical
HI David,
Thank you for such a great 5 star trust pilot rating, I'll ensure your feedback is collated and fed back to all staff here at Williams Medical Supplies.
Kind regards
Cherie Coles
Customer Care Manager
Unbelievably quick next day delivery…
Unbelievably quick next day delivery (normally would take 3-5 days).
12 december 2024
Antwoord van Williams Medical
Good morning John,
Thank you for completing our Trust Pilot review and giving us a five star rating. I'm thrilled to hear we have exceeded your expectations around delivery times.
Kind regards
Cherie Coles
Customer Care Manager
Antwoord van Williams Medical
Good morning,
Thank you for your 5 star rating review, I'll ensure your comments are fed back to Tina, who I know will appreciate them.
Kind regards
Cherie Coles
Customer Care Manager
Rapid delivery after ordering with…
Rapid delivery after ordering with projected time window for the delivery clear and convenient.
11 december 2024
Antwoord van Williams Medical
Good afternoon,
Thank you for completing our trust pilot survey, it's great to hear that we exceeded your delivery expectations. We look forward to doing business with you in the future.
Kind regards
Cherie Coles
Customer Care Manager
Antwoord van Williams Medical
Good afternoon,
Thank you for taking the time to give us such positive feedback on the speedy delivery time of our stock line items. I'll ensure our dispatch team are sent your comments.
Kind regards
Cherie Coles
Customer Care Manager
Positive experience- would order again
Reasonable price, and delivered very quickly.
10 december 2024
Antwoord van Williams Medical
HI Karen,
Thank you for taking the time to give us a 5 star rating, we've put a lot of work into revising our pricing over the last 12 month period, so it's great to hear you found our pricing competitive
Kind regards
Cherie Coles
Customer Care Manager
.
Easy to find what I wanted on the…
Easy to find what I wanted on the website and prompt dispatch and delivery.
28 november 2024
Antwoord van Williams Medical
Hi Lindsey,
Thank you very much for giving our website and our dispatch a 5 star review. We've actioned a lot of changes into our revised website over the last few months so feedback like yours is really welcome.
Kind regards
Cherie Coles
Customer care Manager
Lovely lady on the phone who was very…
Lovely lady on the phone who was very helpful and friendly. Service great product great and arrived in a timely manner
27 november 2024
Antwoord van Williams Medical
Good morning Emily,
It was really great to read your kind comments around the recent customer experience you received from one of our sales team. Our staff here at Williams, pride themselves on the service they deliver and they really do put the customer at the heart of all they do, I'll ensure I feed this back to the floor. It's feedback like this that makes our job so rewarding, we look forward to doing business with you in the future.
Kind regards
Cherie Coles
Customer Care Manager
Antwoord van Williams Medical
Good morning,
Thank you so much for such a positive 5 star review of your customer service experience, I'll ensure your feedback is given to the floor.
Kind regards
Cherie Coles
Customer Care Manager
Antwoord van Williams Medical
Thank you for taking the time to complete our Trust pilot survey, it's great to have such positive feedback.
Kind regards
Cherie Coles
Customer care Manager
Very fast delivery
Very fast.
In fact next day delivery when 3 to 5 days offered. All good!
29 november 2024
Antwoord van Williams Medical
Good morning Hugh,
Thank you very much for completing out Trust pilot review and giving us such a great 5* rating.
Kind regards
Cherie Coles
Customer Care Manager
Really speedy and efficient service.
27 november 2024
Antwoord van Williams Medical
Hi Rosemary,
Thank you for taking the time to give us such a great star rating on Trust pilot. I'll ensure your comments are noted and fed back to the staff here at Williams.
Kind regards
Cherie Coles
Customer Care Manager
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