woodsheets.com Reviews 

Still waiting on our order to be delivered, I emailed and have had a response but this isnt good enough, going into the third week now. Very little information given within the response email and status is back to process and packaging. Not Happy.

Update: after response to my review from Chris, ive tried to contact you several times today and have left my contact details. I tried the WhatsApp link to no avail. I just want to know when will I receive my order? Has it been dispatched? As your website still says in progress, nothing about being dispatched.

Ordered a couple of things on an express delivery, this “express delivery” took an entire week to arrive, and when it arrived the sheets had footprints & marks all over them. The edges were badly chipped & I had to buy all the material again from elsewhere, costing me hundreds of pounds. All my emails were completely ignored and I spoke to various people at the company on the phone over the week who fobbed me off with a plethora of lies about the status of my order and showed no interest in helping me. I highly doubt I will ever get my refund for the delivery costs. An absolute shambles of a company, would NEVER order from them again. Avoid at all costs!

I ordered after measuring up for pipe coverings. The sheets were well constructed, cut exactly to size and fitted together well. Prices reasonable and arrived in good time.

Ref order #14000117475
I ordered four shelves with express delivery. A week later, there was still no sign of the goods and no communication from the supplier. After chasing, I was informed that one shelf had failed a quality control check, was being remade, and that I would receive a tracking number from the warehouse shortly.
Three days later, I still have no tracking information, no goods delivered, and complete silence from WoodSheets. I have requested to cancel the order and receive a refund, but I am still waiting for confirmation.
Very disappointed.

UPDATE: Thanks to Chris, part of my order finally arrived — the shelves (though one was damaged, likely due to courier mishandling). However, the brackets I paid for are missing. I’ve contacted WoodSheets via email and WhatsApp to confirm whether they shipped separately or if they will send them today. Still waiting for a clear response.
FINAL UPDATE: Partial refund offered and received.

Resolved - important to check delivery wording

And great in terms of quality and speed.

Excellent service, bought some wood cut to size to box in my boiler pipes, good quality, fast delivery and 3x cheaper than anywhere else!

Similarly stressful experience to most people here, it seems. Have asked for a refund but I’m not expecting good news (currently radio silence). As I was on a deadline I paid £20 for express delivery but the order wasn’t dispatched until 12 days later, so had to buy all the wood from somewhere else while I waited. Now it has turned up and I don’t need it anymore.

Great customer service, accurate cutting and quality board.

Ordered some MDF for express delivery last, based on the delivery date being yesterday. Website still shows the order as "Processing: Stock Allocated" on Monday, so I attempted to cancel the order.

The cancellation email address listed on their website doesn't work (email address not found), and the cancellation web form listed returns a 404 error. Tried ringing - gave up after 40 minutes waiting on call.

Thankfully I paid via PayPal, so have now raised it as a case with them for refund.

EDIT: Also - just checked the website after writing this review, and the order is still showing as "Processing: Stock Allocated" - after the time it should have been delivered.

I paid for 'express delivery' and I am still waiting a week later. The 'track your delivery' does not work as it insists that you are putting in 'invalid' information, and doesnt work. In desperation I rang. I was given the option of 'sales' or 'customer services' and picked the latter. 40 minutes later I gave up waiting as my daughter required my attention.
Once that was sorted, I rang again. Being the cynic that I am, I decided that I would opt to speak to 'sales' rather than customer services, on the assumption that they would probably be more inclined to answer it.
Thirty two seconds later, my assumption proved correct.
My order was chased....sorta kinda, and he said 'I will look into it and be in touch'. I double checked that they had my correct email and phone number and warned that I would ring again tomorrow if I didnt hear in the meantime. Watch this space!!!

Edit: I have now received a dispatch notification. Better late than never I guess.

I would strongly recommend using someone else if you want any custom cut wood. I placed a custom cut order in August and was advised this would be delivered within 10-14 days. After many emails and phone calls to find out where the order was it eventually arrived in October and had been cut incorrectly! Upon requesting the order was sent again correctly they were happy to do so (which is the only positive about the whole experience) however mid November and many more emails, I am still waiting for the correct order to be delivered.

I wish I’d checked on Trustpilot before ordering from these guys. The other reviews I read are a fair description of the service. My order is late and they do not reply to enquiries. Now worried about the quality of their work. I’ll update my review once I receive my order ( hopefully).

Great quality and great customer service

This company is an absolute shambles. Express delivery 2 weeks late then only half the order turnedd up. Still haven't sent replacement

I really don't know why my husband and I didn't look at Trustpilot before using this company-it is something that we always do but, on this occasion, we simply forgot (we have had a lot on our minds over the last month). Had we done so we would have avoided like the plague.
Like others on here, we chose an express delivery option for a £213 oder placed on Wednesday 5th November with an estimated delivery date of Thursday 6th or Friday 7th. We were desperate for this to arrive so we could crack on with putting together a feature wall in a bedroom that we are keen to get finished. Without boring everyone, the batons still haven't arrived, as I am writing this on the 13th November. I have spoken to customer services twice- false promises- had two phone calls unanswered and now, an e mail unanswered. This has had a really bad knock on effect for us as my husband is ill - he is very practical and skilled at DIY but I have had to book a carpenter to do work normally carried out by my husband, who now can't start as we have been let down on our delivery.
I hope this company is really proud of themselves- they have caused us so much unnecessary stress in the worst week of our lives.
Just don't use them, save yourself the trouble. All I need now is for the delivery to be made and the wood be of an unacceptable quality.
I will update.
Update:
Our batons finally arrived on 19th November, following several phones calls and a WhatsApp to Chris, whose details I found from another Trustpilot review. To be fair, the batons were of very good quality when they arrived, and I finally had good communications from Chris and Sophie after many days of frustration. We were refunded our express delivery charges too. The whole process was unnecessarily stressful, we have ended up having to do a messy project in a newly carpeted room, something we were keen to avoid. It is such a shame, because the product was good. Why, oh why, does this company offer express delivery when they clearly cannot dispatch the products that quickly? Just tell the truth and then nobody is disappointed.
It turns out that our batons were only in the workshop being sprayed on the 17th November, when we were promised delivery 10days prior to that. I wonder if, without all the chasing that I had to do, we would still be waiting?

The second time I used them, the wood was so late that it compromised my work. Last time it was lost on the way to my office. Even though they know Yodel is useless, they still use them. I had to discard some of the wood last time as it was such bad quality. I gave them the benefit of the doubt this time as they are cheap and we are a charity but it's not worth it

Really wish I had read the reviews before I’ve ordered. No one answers the phone or replies in a timely way to emails or website contact page. I’ve been waiting for ages for this wood now with no communication apart from we will email you when it’s ready. I ordered on the basis of the timescale they published with the order. It’s now over a week since delivery was supposed to me made. When I finally got through last week I was told ‘sorry we will chase this’ but nothing since. I wish companies would be realistic in their delivery times so customers can make an informed decision. This simply isn’t good enough. Wood sheets if you read this - please get my order to me this week or cancel and refund. I’m sick of waiting - I have an order myself that I need to get out and I need the wood!!!!

The service from Woodsheets was brilliant. Not only was the order delivered fairly quickly but they checked that I was happy with the order and that the measurements for my project I am working on were right. I will be ordering again soon.

Formal Complaint – Non-Compliance with Cancellation and Refund (Order #14000114571)

To: Customer Services, Wanna Ltd / WoodSheets.com
Date: 5 November 2025
From: Julia Teixeira
Order Number: #14000114571
Ticket Reference: #WS01935060

Dear Customer Services,

I am writing to express my extreme disappointment and frustration regarding order #14000114571, which I placed on 8 October 2025 and cancelled on the same day.

The order was cancelled immediately and later confirmed in writing by your team. Despite this, the items were delivered almost a month later — something absolutely unacceptable, even if the order had not been cancelled in the first place.

This situation has been handled with an alarming lack of professionalism. I have sent multiple emails, made repeated phone calls, and have been consistently ignored. Your customer service has been appalling — unresponsive, unreliable, and completely dismissive of basic consumer rights. This is, without question, the worst experience I have ever had with any company.

Timeline Summary
• 8 October 2025: Order placed and cancellation requested the same day.
• 15 October 2025: Your email confirmed part of the order was cancelled (“only the shelf has been cancelled”), but also stated it had been “cancelled on paperwork,” suggesting the full order was stopped.
• 15–30 October 2025: I followed up twice to confirm the refund. No response received.
• 3 November 2025: After a phone call, I received an email from Hayley confirming that the entire order had been stopped and that a full refund would be processed within 14 working days.
• 4 November 2025: The order was delivered without my permission, despite the above agreement.
• 5 November 2025: I followed up by email and made two phone calls (09:18 and 10:10) to your customer service number (0116 482 8222), but no response was received.

Breach of Consumer Rights

Your company has failed to meet even the most basic standards of service. The items were delivered after cancellation and against written confirmation, in clear breach of the Consumer Contracts Regulations 2013. I am legally entitled to a full refund within 14 days of cancellation — a deadline that has long passed.

I am deeply disappointed by how this situation has been handled. The complete lack of accountability and communication from your company has caused unnecessary stress and inconvenience. Based on this experience, I would strongly advise others not to purchase from your company under any circumstances.

Required Action
1. Immediate processing of the full refund (£355.39) to the original payment method (PayPal).
2. Written confirmation that the refund has been initiated.
3. Collection arrangements for the delivered items, at your company’s cost.

Yours sincerely,
Julia Teixeira