Worthpoint Reviews 412

Cancelled subscription, got email from them acknowledging cancellation. They continued to then bill my Amex card. I did not notice for many months. Contacted Worthpoint, they said too bad they would not refund as it had been over 90 days. After contacting Amex and sending proof of cancellation, Amex only partially refunded some months. Many would call that fraud!

There is no way to cancel a trial subscription. Worthpoint's FAQ stated there is a cancel button on the SUBSCRIPTION SETTINGS box, but there is no such button or drop down list. I emailed to cancel my subscription the same day I signed up for a trial subscription. I also contacted PayPal to stop any future payment to Worthpoint. I assumed (my bad) that a trial subscription would provide all the services offered on a paid subscription, but on my first attempt discovered that the research I would be doing is only available for a full paid subscription. What is the point of a trial subscription if there is no way to try the services? This is an obvious bait and switch scam and I will be sharing my findings with my followers.

UPDATE!
I called the support number and spoke to a very informed representative. She explained that they never got my billing info. And I only have an account I can log in with. Now she answered the phone almost immediately and ensured me that they would not slip me into a paid account without my OK.

So what is the problem?
Perception:
The website doesn't send out an email confirmation. Or It only sends out an email 5 hours later.
This leaves you wondering ift you made an account or not.
It also imposes a username instead of using your email address. So if you close the tab or page without taking on the Username info or Remembering the password you used, when you return you're out of luck. No email conf. You just gave payment info. You don't know your username or password.
Perception:
They are a rip-off, this does not work like all the other sites I use. Something is wrong.

Truth:
The company is probably good, I know the support is excellent, but the web developers are dropping the ball. The developers are have made this site in a way that induces uncertainty and fear. They need to fix up the site.

Just Now - Customer Support Saved this Company!
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Bad offering a trial and then not allowing the user to cancel until the free trial is over. Therefore making the trial not free.

They don't give you prices until you actually pay $23 or something after the trial ends - I used PayPal and I will take it to PayPal and refuse payment.

The instructions are invalid. This is a scam. Do not give them any of your info.

What makes me mad is the time I have to waste playing a game with such a silly website. I am a valuable asset to any operation I undertake and I feel they should pay me for my time. $125 should cover it.

How to Cancel my Account
Answer
Go to (a web address)
Sign in to your account using your user name and password.
Select "My Worthpoint" (top right-hand side of the page).
Select My Account.
Select Subscription Settings (left hand side of the page), scroll down, and the red cancel button is at the bottom of the page.
!!! There is no Red Cancel Button!!!

What do you bet the button shows up after they take your money?

So they have an email and a phone number, but I don't have time to play this stupid game and then watch to see if the elect to release me from this scam.

If you have difficulties, please contact us at support at worthpoint.com or call 1.877.481.5750.

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I have been a collector of vintage watches for more than 50 years. My sales are made through a certain online auction platform where I sell some 300 watches per annum.

One evening I decided to try Worthpoint and foolishly agreed to pay following a trial via one of my email addresses. I am User516095796. Trying to obtain prices for vintage watches was useless. Why? Because details of anything that had been sold off eBay was about 6 years old on average, when and where there was information. My own sales did not appear to show up.

I am also a founder member of Europe's largest vintage watch forum and I feel obligated to ask members if they have had any Worthpoint experiences. As my wife said to me:

"Dear, there is no fool like an old fool and this shows you to be bigger than most."

I don't often agree with her, however in this case she is correct a thousand fold!

Unless you are looking up the prices of Mickey Mouse watches or some Swatch or other, steer clear and don't agree to anything that might result in parting with money.

At this point, there are better ways to research art, antiques, and collectibles. There is no silver category when researching maker marks. Is it all under "metals?" I buy and sell a lot from auctions and ebay and my purchases and sales do not show up. Why not? The sold prices that come up for various piece are way below what I know I either paid or sold something for so there is just a big gap in the database. Lame.

I have two subscriptions to Worthpoint. One is for me and one is for one of my employees. We use it daily and it’s one of our top “go-to” sites for correct pricing. It’s worth every penny to know the value of items you are selling and buying.

I DID NOT AND DO NOT WANT THIS SRVICE MUST HAVE BEEN HACKED

I joined with their free trial and did not deem the service to be worth $23 / month. I attempted to cancel online on the last day of my "trial," but their site was acting strangely. After repeated attempts to figure out how to cancel, I was ultimately able to reach the account page and click a cancel link. At that point, I believe the cursor began to spin as if loading something for quite a while, and I was ultimately taken to a regular page, where I naively assumed the operation had been successful.

Now, a year later, I am going over my annual credit card statement and noticed they have been diligently billing me every month for the service that I had, to the best of my knowledge, canceled. They now tell me that without "timestamped proof" of some kind that I canceled the account, they will not reimburse me despite seeing that I have never logged in once since that date.

They are crooks. I intend to sue them for small claims in the amount they stole because of their inability to maintain a functioning website.

UPDATE: Regarding their "response," as you can plainly see, they do not deny the fact that I attempted to cancel, that I was under the impression I had canceled, that I never used their service once in the YEAR+ that they repeatedly charged me (with no indication I was being charged), yet they consider it adequate to provide a "complimentary" one MONTH refund. You stole my money for over a year, lady. Sorry, returning less than 10% of the money you stole from me is not an adequate "resolution." Now you can expect to owe not only what you stole, but more. Look forward to hearing from my attorney. Believe me, everyone reading this understands what your scam is. No one is fooled.

After researching and reading blogs, posts, reviews for hours that turned into days I decided to call. What a breath of fresh air. From the moment the customer service representative answered the phone she was not only clearly spoken, knowledgeable, factual but also relatable which made my decision so much easier. Ms. Jennings is definitely the most professional, informative, patient, and kind customer representative I have had the pleasure of speaking with from At&Tt to WorthPoint. Thank you so much, Margaret H-Coleman

Best all around source of information to help identify and price items that I've found.

Worthpoint is my "go to" when looking for more information on antiques and collectibles. If I do a web browser search and I see worth point appear in the search I will go there first. They give honest accurate descriptions I find.

DO NOT EVEN TRY THIS COMPANY. They bill your account the same day you sign up for the the so-called free trial. You cancel.within the time frame and usage and the money is not refunded. This is an absolute scam. I should have read the reviews first. I will not let this go until I get my money back. Should be ashamed of themselves. And by the way, EBAY gives better information than this site.

Over the years, I have signed up for a number of online services where I enter my credit card information to begin a free trial, knowing my card will be charged if I don't cancel after a certain number of days. I have no problem with this. However, WorthPoint is the first service I've used that billed me on a monthly basis after the free trial expired, without ever emailing me a notification or paid invoice A) to let me know they have begun their monthly billing, and B) when my card has been charged each subsequent month. Their business model is predicated on the idea that people will sign up for the 7-day trial (like I did), forget to cancel after realizing the service wasn't a fit, and continue to be covertly billed each month, with zero notification this is happening. Again, I have no issue with the fact I was auto-billed after 7 days -- this is standard. I'm taking issue with the fact that I was billed six times without even once receiving a notification or a paid invoice. If I hadn't seen the recurring charge nestled inside my bank statement, this could have gone on indefinitely. I contacted Worthpoint and said I was fine paying for the first month, but wanted a refund for the other five months. Even after I went to the Better Business Bureau, they only provided a refund for one of the six months. Additionally, their customer service team became rude and unprofessional, even as I maintained a professional tone with them.

NOTE that I later determined that people have been complaining about this exact issue for years to the Better Business Bureau. Worthpoint has made a deliberate decision not to change this policy. They are well aware of what they're doing, and rely on these predatory practices as a steady source of income.

Was somehow locked out of my account, staff fixed it instantly, great customer service, very pleasant call. Thanks

They are awesome!I had the absolute most hassle free credit credited to my Visa I’ve ever had online or even in person! I sent an email on Easter Sunday late in the day and the very next morning I woke up to an email stating they were sorry and my card had been credited! I was confused as to what I was signing up for a free trial for. I cancelled immediately as I had thewrong type of service , otherwise I would use them as. I feel they are A1 in customer service!!

I utilize Worthpoint daily as it assists me on my appraisal quest search.

Useless most of the time but I still use it because there isn't a better alternative which there really needs to be.

I sell things on ebay as a part time Income, and regularly run into things with no sold history, or a very limited sold history. For example I found a Swedish humming bird Chime carved out of wood today at goodwill with 1 that sold last December on ebay for $115 but nothing Shows up on Worthpoint so I have no way to know if the item was priced low. Many times ebay will show many recent sold listings for an item, but worthpoint will have very limited or no information going back years. Sometimes the pricing WP gives you is actually lower than the item is actually worth. Don't trust the pricing as I believe this information is less than 10% of what actually sold over the years.

I'm convinced less than 10% of the completed listings on ebay are actually recorded. Kind of bs there isn't a better alternative for a paid service.

I absolutely love this site. I spent 2 month as a subscriber. I had several items I almost sent to the goodwill. I looked these items up on Worthpoint & found these items are worth good money. I only looked up a few things. I also spent a lot of time reading the articles about makers, history, marks etc.. there is so much more to dig into. I canceled my subscription as I just do not sell enough yet to pay the nominal fee for Worthpoint. When I sell enough monthly to cover the cost. I will be back to reap all that Wothpoint has to offer. I read some crumby feedback about this site. These people did not dig into Worthpoint. Robin

I canceled my subscription a week after going with a free trial.. It is still taking 23.99 outta my account as of yesterday.. Plz give me my money back and stop this subscription again..

Absolutely terrible
I have unsubscribed straight after accidentally signing up and having a look back over my bank statements.. the filthy basta..s have been taking money off me for the past 6 months at $51.00 every month!! This is bul...it!!