Worthpoint Reviews 412

Generally I was very happy with Worthpoint. Absolutely hate the app update. Too busy and does not fit well on screen. Hard to find what you need and I have to keep resigning in even though I click on quick sign in every time. Why do places change was not broken?

I pay $26 a month to use this service. I have been locked out of my account for a couple of days and the reset password link gives me an error message every time I try to use it. I need this app for work and I haven’t been able to use it. Not a single response to my THREE VOICEMAILS or emails. Very VERY frustrating. Customer service in non-existent. Canceling my service as soon as I am able to get back into my account.

This and Google lense are the best tools for an antique dealer. My profits increased tremendously. I no longer make stupid mistakes and take chances on items and lose money. It's all here to research. Ebay only goes back 6 months. This has been a game changer! I love it!

I am sorry I do not remember the young lady’s name who assisted me yesterday because she should be commended with outstanding service. She was intelligent, quickly resolved my problem, and was personable. Worthpoint is a great company and this employee should be recognized as an outstanding representative. Thank you.

New app update is awful. Can’t even scroll down to see your searched item without it saying “something went wrong please try again”. Ridiculous update. Don’t pay for the app. I’m canceling.

The app just came out with an update, now, when reviewing search results, I can’t get past the first screen without an error message. I tried deleting the app from my iPhone and re-installing it with NO JOY. This is really awful and I want to cancel my subscription. I checked on Facebook and lots of folks having the same issue. You’d think it would be tested before being released!!

I have been looking into four bookes y'all have from way back 4 VINTAGE

UNDERGROUND EROTIC FICTION W PHOTOS- 1940S-BIBLIOTHEQUE ST. GERMAINE

Tasty Dish

PRICE 500 FRANCS so I really haven't found nothing else on that kind books I want to find out the value because I got three more of them books but different story's and I read they isn't none left if u could contact me 681 305 8759

First of all, let me start by saying that I have not searched the value of any item on Worthpoint, but I have spent a lot of time on their website.

I was drawn to Worthpoint after a google search came up with a photo from Worthpoint's site of an item I owned. I wanted to know how much it was worth. I often do this type of Google price search - probably around 8 times a year.

The dilemma I had was whether the Worthpoint service is going to be worth the annual subscription fee of $187.55, $256.99, or $439.99. The good news is that they have a free trial of a maximum of 7 lookups, or 7 days.

A free trial is always useful as it allows you to assess whether the service will be useful enough to make it worth paying the subscription. Another positive point.

If you pass the 7th item you can click "Accept" to be automatically charged immediately. If you take no action, you will be charged after the 7 day trial has ended. I give them a positive point for explaining this clearly.

When I see sites which say "We will charge you if you don't cancel", I usually stay away, because I know from experience, I often forget to try it, or end up not having enough time to explore, - so I get charged for something I never had time to test or simply forgot to use. That's my first negative point.

The next question is "Could it be worth it?". For looking up a few prices each year, I found the cheapest service ($187.55) to be a little expensive. It would be a no-brainer at $120. So on price they get a "Pass", at least for the cheapest option. Perhaps I would try it at the higher level, but less sure about whether I would continue.

I then read some of the reviews here, and then went back to the website. It seems that if you pay for the cheapest service, you only get to know the price of the item but you do not get to see the photo(s). That's no good at all, unless I am pricing a very generic item like an iPhone. Without pictures the guide would be useless especially if you are looking at prices of original paintings or other fairly unique items. I need to visually compare the images. That's a negative point.

Worthpoint do not make that sufficiently clear to potential subscribers.

I accept that if you carefully read the terms of EACH offer you could DEDUCE that the cheapest offer does not include pictures, but it is NOT stated in the cheapest offer. That is DECEPTIVE in my opinion. A negative point.

In simple terms, if you want both price AND picture, you have to pay for the most expensive service ($439) per annum. That's the service I need.

Lastly I read many of the reviews here on Trustpilot. Many of the reviews were negative because people claimed not to know that they would be charged after 7 days or after seeing 7 prices (warning, that could be 7 prices for a single item!). They are being unfair to Worthpoint. They didn't take the time to read the terms of service. On the other hand, the world is full of people, who are incapable of understanding words like "You will be charged if you do not cancel". and even more full of people, like me, who simply forget to "try" during the trial period. Worthpoint are taking advantage of people like that.

It's like walking into McDonalds where there is a sign on the door saying "If you don't buy something within 5 minutes, we'll charge you for a Big-Mac, whether you like them or not". It feels scammy.

Lastly, on reading all the comments here I give Worthpoint positive points for, firstly, responding to many of the comments, and, secondly, for giving refunds to unhappy customers, despite those refunds not being justified by the terms of service. (Positive point).

In conclusion, I decided not to use the free trial. $439.99 is a lot of money. I don't want to take the risk that I just won't have enough time to fully test it in that period. (I have a job, children, and other things to do), If it was an "opt-in" service, where you only get charged if you opt-in to continue, then I would have given it a go, but the "We will automatically charge you after 7 days, whether you had time to try us out or not" clause, coupled with the high price, ($439.99 if you want to see both prices AND pictures), means that Worthpoint is missing out on me, - a seriously interested potential customer. Obviously that kind of *opt-in* business model doesn't work for them. They would far rather have loads of people paying due to forgetfulness, knowing that most of them will never complain, a bit like the deal you would expect from a porn website.

Worthpoint has always been spot on helping me find what things are worth. If it wasn't for this site, I would have drastically undersold a few of my items. I also want to pot out that Worthpoint's customer service is impeccable. I had a situation with my account and in moments it was solved. Thank you. I would highly recommend this site to anyone who sells on any type of platform.

Worthpoint's "Free Trial" isn't what you might expect.

There are 2 problems:
1. The terms of the Free Trial ;
2. How to Cancel your subscription.

The Terms of the Free Trial state that you are charged after 7 days or after you look up what price 7 different items sold at. THIS PROBABLY ISN'T WHAT YOU EXPECT. Let me explain...

1. My reason for using Worthpoint was that I wanted to know how much my near mint condition 1960s tin plated toy robot to was worth. I signed up for the Free Trial, typed in a description of what I was searching for, and expected to see similar results to an eBay search. And that's exactly what Worthpoint gave me, but with ⬛️⬛️⬛️ displayed in the price sections. The items weren't listed in date order or highest Worth first. They probably do give you tools to help you refine what's displayed (I didn't look)? It was then I realised it's not 7 free Worthpoint "searches", but 7 free reveals of what's under the ⬛️⬛️⬛️ prices. Having signed up I was expecting to see ALL the prices displayed. Instead, I got lots of ⬛️⬛️⬛️s.

I did get the information I needed, but felt they might be trying to trick me into revealing more prices than my 7 sale price lookups allowed. At which point I decided Worthpoint wasn't for me.

2. I now needed to Cancel/End the Free Trial and CANCEL my recurring subscription payments. THIS IS WHERE I SEE MANY BAD REVIEWS ON TRUSTPILOT.

I Googled "Cancel Worthpoint Free Trial" which took me to the FAQs page on the Worthpoint website. Unfortunately, Worthpoint's clear and straightforward instructions on how to end your subscription are completely wrong. They say to sign in, then follow the menu options to your My Account > Subscription > Cancel. But these options are not available in the menu structure of Worthpoint's website! In short, they've made it impossible to end the Free Trial or ever cancel your recurring subscription payments. LOTS OF OTHERS RAISE THE SAME POINT HERE on Trustpilot!

Fortunately, I subscribed using PayPal, so a quick telephone call to PayPal's customer services got my subscription cancelled and any attempt to claim further payments are blocked. This is why I always use PayPal wherever possible.

Worthpoint may be of use to you, just be aware that there are issues and pitfalls. Also, Worthpoint needs to make it possible to CANCEL a Trial or Subscription else risk getting themselves a bad reputation.

********

UPDATE

I'll give Worthpoint their due. Their customer services got back to me without delay and have officially ended my subscription. That's good.

Meanwhile, however, they've contacted Trustpilot and it appears they are trying to have my review taken down. That should tell you a lot about Worthpoint. They didn't respond directly to my fair, balanced and truthful report. They want my personal details. They aren't getting them. If they change their website so it's actually possible to close your account, and send a reply on here. They will have resolved the problem and I can amend my review. Otherwise, I don't take kindly to people who go behind my back. Trustpilot should tell them to answer my concerns on here.

*******

Update. Thank you for the clarification. That is very clear, and is what was needed in the first instance. Hopefully, you'll also be fixing your software so that your How to CANCEL instructions actually work. Once you've done that, I'll be happy to amend this review.

I've been buying storage units for 3 decades! I've learned I've given and thrown away stuff because it looked nasty or like junk to later find out it was worth thousands. Now, unless I KNOW the value, it goes to storage until it's researched. I needed something to expedite my process. YouTubers I watchED raved about Worthpoint so I tried it. I attempted to savor my trial to value items I was stuck on. I called and left a message I didn't understand how to use the markings lookup. No response. I didn't find any videos to assist. You have to provide a description of the mark. Then search will show you an image of marks that match your description, which I thought was great. BUT, If you don't know what the marking is or how to describe it, you can't search for it. Asian marks, forget about it. The reference books are wonderful, IF THEY ARE IN YOUR PERSONAL LIBRARY (IMO).
I attempted to cancel before my trial was over because it was frustrating to search prices for items Google images could not find if I didn't know what the item was. IF the item IS in worthpoint google image would take me to it. Google image did most of the work. The few times that it did give me something useful it either showed me it last sold for several years ago for $X which ended up not really being useful, did that mean it was obsolete, rare, keywords were wrong, Or ebay is the wrong market? Or it showed me my items weren't selling for much. Worthpoint ate up A LOT OF MY TIME. The features, as-is, aren't worth the money unless you are an affiliate, IMHO. The 7 item value search trial was confusing because I wanted to the higher priced search version which includes maker mark searches. I was afraid to use my trial searches on the "wrong" keywords, so I don't think I used the 7, so I paid for 3-4 mos. I wish I had just sent an email to cancel during the trial, when I couldn't get the cancel button to work.

I subscribed to Worthpoint not only to research background on various items but also to fine-tune price points. For 20 bucks a month, you don't get the price of the item. You have to move to the sales platform on which something is listed and hope you can find the item. I subscribed in order to date/price search various pieces belonging to my mother as part of settling her estate with the goal of likely selling some of them.

I tried to cancel my subscription, which I signed up for via the mobile app on my phone. When I attempted to do this, it came up with the message that I had to log in using the same device in order to cancel. I WAS ON THE SAME DEVICE. As mentioned, I'm still in the midst of settling my mother's estate and don't have time for such nonsense. Today, I see a Paypal charge having gone through today 11/29/2022. Recalling that I have to use the same device as the one used to sign up in the first place, I purposely logged on using my laptop, a completely new device. Guess what? I was able to cancel the subscription that was renewed today. Yay, I paid for another month and won't be going anywhere near Worthpoint. The few items I searched were difficult to find and, once located, usually showed them listed on eBay. So, I simply started doing research on eBay with a lot more success and it's FREE. Very disappointing.

I have been paying far to for no service what so ever I tried to log into my account everytime I HD to use a new password ipto and including 4 times.
I do want you o cancel my subscription right here and now

This company is a scam. The app doesn't do anything and don't sign up and pay for subscription that they will charge every month 25.43. I canceled subscription 15 min after buying and they wouldn't refund the money.

Definitely don’t waste your money on this site, paid £25 per month and you can find more up to date info through Google.
Terrible customer service and they blame everything on the Apple app.
AVOID and save your money,

I signed up for the free trial, of 7 days or 7 look ups. I looked up 1 item and cancelled my trial the following day. They started trying to charge me the full month that day. I have emailed multiple times with not 1 response. Daily they try to charge me.

This company states they have a free trial, when in fact you have to pay for that free trial.
Then they continue to charge you cc every month unless you formerly cancel via email.
When I canceled after the supposed free trial, they sent me an email stating I didn’t have an acct.
With that email confirmation from them, I thought the acct was closed and moved on.
It wasn’t until I was on my Amex acct that I noticed they have been charging my acct for months!!
This is a bait and switch company that scams people. Shame on them!!
Their service was not at all helpful.
Find another company, not this one!

Great, I'm screwed, I joined also to see the value of a piece of musical memorabilia I had and that's how they draw you in. Maybe they have a team of artists that create drawings to draw you in, I haven't found mind except for their website. Can you imagine what a money maker that would be? Wish I'd have thought of it and I'd recruit great artists to sell stuff at great prices. Good for you Worthpoint! I'm out. If you want to see what your items are worth, go to PBS Antique Road Show, they're honest!

They got back to my email right away and helped fix my problem. Very good customer service.

I had been thinking of getting Worthpoint for awhile to look up prices. I got sick and when I finally get online to use Worthpoint, I find out I need to upgrade my membership to see prices. Very disappointing.. I feel this membership is useless, as I refuse to pay more than the $19.99 Iam already paying. Very expensive for not being able to even see prices.. I immediately canceled my membership the same day it renewed. I would like my $19.99 back, as I will not be using this site again.. I never used it at all to begin with.. I feel this membership is deceitful and I feel they should warn you before they automatically renew and charge you $19.99 for a useless membership. I just read where legislation is trying to make this practice of setting ppl up for automatic renewal illegal.