DO NOT USE! They offer a one month free trial but require credit card detials and then charge you even after the subscription is cancelled. Confirmed cancellation via their web portal and aske... Toon meer
Bedrijf heeft geantwoord
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Their website is legitimate & you can see past sale prices on art with descriptions just as advertised, but their 7 day or 7 views being free isn't real. As soon as you pay for the subscription they c... Toon meer
Bedrijf heeft geantwoord
Worthpoint, after their new version of the app rolled out, is basically worthless. The new app is horrible. Doesn't work with biometrics, login doesn't work right half the time, which leads to Worthpo... Toon meer
Bedrijf heeft geantwoord
I have been looking into four bookes y'all have from way back 4 VINTAGE UNDERGROUND EROTIC FICTION W PHOTOS- 1940S-BIBLIOTHEQUE ST. GERMAINE Tasty Dish PRICE 500 FRANCS so I really haven't fo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
WorthPoint - A community dedicated to antiques, collectibles, memorabilia, and the valuation of rare items. Research and get appraisals for your antiques, collectibles, memorabilia, art, and more. What’s it Worth?
Contactgegevens
5 Concourse Pkwy, 30328, Atlanta, Verenigde Staten
- 877-481-5750
- support@worthpoint.com
- www.worthpoint.com
2,5
Slecht
412 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Basically they don't care about service at all
WorthPoint is an unethical company which lures people in on a trial 7 days (fine in itself), but continues to bill you without any communications. I rely on my emails to tell me I'm subscribed or even renewing a year later, and they claim to send these but either don't, or likely they engineer them to go to people's junk mail. I know that because they engineer their T&Cs to not do this. When you raise this with them they do nothing.
Unethical, unhelpful customer services and one to just avoid. It's unfortunate I have to give them 1 star.
3 maart 2022
Review zonder uitnodiging
Antwoord van Worthpoint
Hello Holly,
We thank you for your input and apologize that you didn’t have a better experience with us. We found that a subscription associated with the account was created on 6/4/2019. Each new subscription provides a free trial, which is 7 lookups or 7 days, whichever comes first. Each subscriber receives a “Welcome to WorthPoint” email which outlines what service is provided, and also presents information on our billing cycles, subscription details, and cancellation directions. The Welcome email for sxxxxxxxxxt@lxxe.ca was sent on 6/4/2019 as well.
We are always happy to provide invoices at our subscriber’s request. We’re available via email at support@WorthPoint.com, our “Contact Us” form on the site, or by calling our team at 877-481-5750. We canceled the subscription at your email request on 2/28/22, and provided a refund. We’re always available to assist if you have any additional questions, so please don’t hesitate to contact us.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
Worthpoint is a total waste of money…
Worthpoint is a total waste of money everything is already available on the web for free. There is no free trial! Try it and see if you doubt me. Ebay advanced search is much better and it is free. Most information is copied from Ebay past auctions etc you can go Ebay advanced and see all this for free. Just try it and or Google history as well.
24 februari 2022
Review zonder uitnodiging
Antwoord van Worthpoint
HI there,
Thanks for leaving your review with WorthPoint. We appreciate your feedback. With over 300 sources of data partners, we are continually onboarding new resources.
We actively pursue new partners all the time and typically add, on average, eight million new pieces of data each month. We encourage you to stay tuned to WorthPoint updates as we build increased data and engage with more partners. We thank you again for your review and look forward to assisting you if you need any help in the future.
Thanks,
The WorthPoint Team
Support@WorthPoint.com
Terrible
Terrible. I started the free subscription and it wouldn't even let me look up the price of the items unless i upgraded to paying. Whats the point of the subscription then if i cant even try it! And when I tried to cancel the subscription theres no button to cancel! It says theres a button but its not on my subscription tab. I tried with my mobile and pc. I guess i got to call the bank now... what a hassle!!! This is cutting into my work time and im extreamly frustrated!
11 februari 2022
Review zonder uitnodiging
Antwoord van Worthpoint
Hi Greg,
We thank you for leaving your review and feedback. We understand your frustration and appreciate the opportunity to help clear things up. Our free trial provides 7 lookups or 7 days, whichever comes first. The free trial is provided with all three of our subscriptions. Our “Value It” subscription enables users to view our Price Guide database of over 500 million listings, the “Research It” provides access to our library and extensive research, and the “All Access” subscription combines both our research and price history together. Depending on what subscription was initiated, users can sometimes subscribe to the research only subscription, rather than an option that provides access to view prices in the Price Guide.
We’re happy to get to the bottom of any challenges that you experienced while using WorthPoint. Please feel free to contact our customer care team. We’re always here to help.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
Customer service was prompt and perfect.
I tried Worthpoint for 1 year. I enjoyed the articles but found the pricing element did not meet my requirements in the UK. For more US centric people I imagine this site is perfect! I did not want to renew due to lack of use, lack of info for my requirements, and lack of money. The customer service team arranged a refund and cancelled my subscription without need of a phone all or extensive questions. I highly recommend this company for their customer service articles and location relevant info.
22 januari 2022
Review zonder uitnodiging
Antwoord van Worthpoint
Hello Siobhan,
Thank you so much for your review and business. We appreciate your honest feedback and are happy to know you enjoyed our services. Our customer care is important to us, and we are thrilled that you were taken care of quickly. We look forward to assisting you in the future if you need us..
Thanks again!
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
HOW TO SCAM THE BIG GUYS
Worthpoint is a site with no services or products but it is nevertheless able to siphon off funds from all the multinational credit card companies, Citi in my case.
I was issued a new card and had the charges reversed with ease, but it will only be a matter of time before WP finds a new entry into this account too. Citi is not exercising due diligence in online "commerce" and this site will probably thrive thanks to card issuers' negligent approach.
7 januari 2022
Review zonder uitnodiging
Antwoord van Worthpoint
Hi Richard,
We thank you for your review, and we apologize you didn’t have a better experience with us. WorthPoint is a subscription service that provides our users with the tools to help determine what their items could be worth by providing an extensive database of pricing history and research.
If an account or subscription was created and you would like for it to cease, please feel free to contact our team. We’ll be happy to assist you with any questions or cancellations.
Sincerely,
The WorthPoint Team
support@worthpoint.com
(877) 481-5750
I had found out I received a charge of…
I had found out I received a charge of almost 500 dollars and immediately called my bank which was NO HELP WHATS SO EVER! I decided to do what I really didn’t want to which was contact worthpoint directly. I was helped by rep CATHERINE. Omg was she an angel ! Especially right now with us needing every penny possible for the holidays, she immediately helped me and did what not even my bank could do. She immediately gave me a refund and helped me soo quickly with no questions asked. I had no clue I had even been subscribed to the annual account. I was immediately given a refund with such a sweet kind service that made me want to cry! She was just amazing ! Thank you sooo Much miss CATHERINE I WISH you and your family NOTHING BUT THE BEST AND HAPPY HOLIDAYS ! Thank you SO VERY MUCH!
16 december 2021
Review zonder uitnodiging
Antwoord van Worthpoint
Hi there,
Thank you so much for taking the time out of your busy holiday season to leave us your review! We appreciate your feedback and business with us. We understand we get busy and forget cancellations, so we’re always here to help if you need us. We hope you had a fantastic holiday season!
Thanks!
WorthPoint Team
Support@WorthPoint.com
877-481-5750
Best customer service I’ve had in my…
Best customer service I’ve had in my life. Would by the rep a beer if I could. Thanks again!!
16 december 2021
Review zonder uitnodiging
Antwoord van Worthpoint
Hi Jon,
Thanks so much for taking time out of your busy day to let us know how we’re doing. We strive to make things easy for our users, and appreciate you letting us know how we are doing. Thank you for your business and we’re always happy to help if you need us again.
Thanks!
WorthPoint Team
Support@WorthPoint.com
877-481-5750
Since my annual subscription had…
Since my annual subscription had expired, I needed assistance with changing my email address for a new account and starting a 7-day free trial for the premium subscription. Catherine, who answered my call, was very polite and took the time to set up my new account, so I could start exploring and researching again immediately. I really appreciated her assistance and professionalism!
7 december 2021
Review zonder uitnodiging
Antwoord van Worthpoint
Hi Andrea,
Thank you so much for leaving us your review with us! We appreciate your business and feedback. We’re delighted that you had a great experience with us, and look forward to helping you with your research in the future. Thanks again!
WorthPoint Team
Support@WorthPoint.com
No customer service
No customer service. They behave like they hate their customers. Constant harassment, selling your info, spam. They take automatic payments 2 months in advance so if you want to cancel, the following month has already been paid but they cancel service so steal a months' subscription. They conduct their business like shysters, which pretty much tells you what they think of their 'service'.
5 december 2021
Review zonder uitnodiging
Antwoord van Worthpoint
Hello Bev,
We thank you for your review. We’re sorry that you didn’t have a great experience with us, and we hope that we can clear things up. We see that you subscribed to WorthPoint’s Price Guide on 8/14/21 with the email address rxxxxxxxxxxxxxs@yahoo.com. The Price Guide subscription provides a free trial, which is 7 lookups, or 7 days, whichever comes first. The monthly subscription was activated on 8/21/21, and we see that you were able to cancel your subscription on 11/19/21. We have provided a refund of the most recent transaction for your troubles.
WorthPoint values our subscribers’ privacy, and does not sell any of our users’ information. If you do not wish to receive any update or newsletter emails, you can always click “unsubscribe” at the bottom of any of our emails, as we are happy to stop them. Our customer care response is important to us, and we want to be sure if any request sent was unanswered, please forward the information to support@WorthPoint.com.
Thanks!
WorthPoint Team
Support@WorthPoint.com
877-481-5750
Real people answer the phone. Like recent & historical info.
My credit card was compromised and my payment did not go through. The lady who helped me took care of the problem immediately and was very pleasant. I got to speak to a REAL PERSON.
I like to check on the value of things and appreciate having a place to go that tells what items are actually selling for, not just what people hope they can sell them for. Gives recent sales prices which are more realistic than sales from years ago.
19 november 2021
Review zonder uitnodiging
Antwoord van Worthpoint
Hello Irene,
Thanks for your kind words! We appreciate the time you took to let us know about your experience with us. We love being real humans! We think it’s the best part about taking care of our subscribers. Thank you for your continued business with us. It’s great to hear our customers’ experiences with us and their ability to find great research and sales information. We look forward to our continued service with you, and as always, our team is here to assist you.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
Research on Worthpoint
I've always had good experiences with Worthpoint. The people they hire are very knowledgable and listen to what you need. The research I do on Worthpoint is on point with current prices. My father and mother in law collected a lot of unique items and 90% of the time I can find it on Worthpoint.
17 november 2021
Review zonder uitnodiging
Antwoord van Worthpoint
Hi Kathleen,
Thanks for the kudos! We appreciate the time you took to let us know how much you are enjoying the services. It’s great to hear that we can provide you with a guide to help navigate through your collections. We’re always here if you need us.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
Great service
Great service, very helpful and friendly. Thank you
16 november 2021
Review zonder uitnodiging
Antwoord van Worthpoint
Hi Amy,
Thanks for your review! We appreciate your continued business with us and we wish you the best of luck in all of your future finds.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
I've never heard of site or been on it
I've never heard of site or been on it. They have been charging me since march almost 50$ per month. Crazy. Ive ready thy are greedy with refunds and hard to deal with. I messaged a month ago on site with no response. And surprise. Another charge. U offer low to no cost service to people but charge them out the butt for their service. Many people pay months with 1 Refund. They obviously are making profit without doing $hyt or services being used. It's a joke
15 november 2021
Review zonder uitnodiging
Antwoord van Worthpoint
Hello Babsz,
We’re happy to assist you with your issues and we thank you for your review. We can not seem to find a subscription under your name. Please contact us via email support@WorthPoint.com, or phone 877-481-5750 so that we can investigate your case. Please know that our customer response is important to us, so please don’t hesitate to share with us any feedback or dates associated with your account so that we can research your email experience immediately.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
No response to emails.
12 november 2021
Review zonder uitnodiging
Antwoord van Worthpoint
Hello Julie,
Thanks for your review. We’re happy to help you with any of your questions. Please contact us at Support@WorthPoint.com, or 877.481.5750 so that we can assist you. Our customer response is important to us, so please feel free to reach out and share with us the method in which you contacted us so that we can investigate.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
SCAM
SCAM! DO NOT SIGN UP. I wish I read these reviews before signing up. Now I have to go through my bank to dispute the charge since they charged me and it wasn't authorized since I canceled before the date. Horrible site. Now customer service won't answer the phone.
11 november 2021
Review zonder uitnodiging
Antwoord van Worthpoint
Hi Jason,
We appreciate the time you have taken to leave us a review. We’re sorry that you didn’t have a better experience with us, and we’re happy to help address your concerns. It sounds like we can help clear some things up in reference to the free trial, which is 7 lookups or 7 days, whichever comes first. We can not seem to find a subscription under your name. Please contact our team at Support@WorthPoint.com, or call 877.481.5750 so we can assist you. We look forward to helping you.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
DONT subscribe with a free trail as you…
DONT subscribe with a free trail as you cant seem to cancel your subscription. When you log into your account there is no where to unsubscribe or to even say you are subscribing. I unsubscribe two months ago and they are still taking money. Ive had to contact my bank to stop them
Appalling scam
27 oktober 2021
Review zonder uitnodiging
Antwoord van Worthpoint
Hello Suzi,
We thank you for your time to leave us a review. We’re sorry that you didn’t have a better experience with us. It sounds like we need to dig a little deeper to help get to the bottom of your issue. We can not seem to find a subscription under your name. Please reach out via email at support@WorthPoint.com, or phone 877.481.5750 and we’ll be glad to get things resolved for you.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
TOTALLY ROGUE PLATFORM.
TOTALLY ROGUE PLATFORM.
I cancelled my subscription within one hour of signing up having completed just one search that returned absolutely no information.
When you sign up for the FREE TRIAL they take the first months subscription. I’ve requested a refund within there terms and conditions, but no response. I’ve been emailing Worthpoint everyday for a week, but no response at all.
Don’t go near this ROGUE PLATFORM.
20 oktober 2021
Review zonder uitnodiging
Antwoord van Worthpoint
Hello Dan,
Thanks for your review. We’re happy to resolve your issues, and we apologize for any inconvenience you’ve experienced. We offer a free trial (7 lookups or 7 days whichever comes first) with two of our three subscriptions. The Price Guide Lite subscription was selected. The Price Guide Lite subscription activates immediately, as it provides 10 lookups per month. We understand that confusion can happen, and we have provided a full refund via your account. Our customer experience is important to us, and if you would like to provide any additional feedback for our team, please don’t hesitate to contact us.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
I had a technical issue and called the…
I had a technical issue and called the number on the site. The representative was knowledgeable and courteous. She completely resolved my problem quickly even though there was a lot involved. I really appreciated how it went.
19 oktober 2021
Review zonder uitnodiging
Antwoord van Worthpoint
Hello Kelly,
Thanks for your review. We appreciate the time you took out of your busy day to highlight your positive experience with WorthPoint. We appreciate your continued business, and please know we are always happy to chat with you in the future.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
You folks scanned me out of $77.73.
You folks scanned me out of $77.73.
I searched Google for a product and your site came up as having listing knowledge. This turned out to be totally false.
I accepted the trial to see what your site was about and to find the product.
Your site had no actual info on the product. And I had to fight to get help. I want a refund.
If I could give Negative Star, I would. You folks should be ashamed of yourself stealing from people. You will rot in hell!
15 oktober 2021
Review zonder uitnodiging
Antwoord van Worthpoint
Hello Peter,
Thank you for your review. We’re sorry that you didn’t have a better experience with us. It looks like an account was created with your email address on 2/26/21. The subscription created provided a free trial, which is 7 lookups or 7 days, whichever comes first. The service provides users access to the Price Guide, which contains digital research for books, sports memorabilia, art, and more.
Once the free trial is complete, a subscription is activated. The subscription associated with your account was activated on 3/5/21. It was billed monthly until its cancellation 5/7/21, when we received an email that requested an explanation of the charges on 5/6/21. We cancelled the monthly subscription and provided an explanation of the charges via email on 5/7/21. We received an additional inquiry on 10/15/21, and provided a one time refund via a call with our customer care team on 10/18/21. We apologize for any confusion experienced and we are always happy to assist if you have any additional questions.
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750
Locked out of my account
Locked out of my account, told I needed to change password, won't let onto the site to do it without my old password which I don't have.
14 oktober 2021
Review zonder uitnodiging
Antwoord van Worthpoint
Hello Mike,
We appreciate your review and apologize that you did not have a better experience with us. We take our customers’ account security seriously, and have added new measures to increase your subscription’s safety. In order to do that, all users were required to update their passwords. If you are still having any challenges with your password, please feel free to reach out to our team, and we’ll be happy to help you.
WorthPoint Team
877.481.5750
support@worthpoint.com
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