Wren Kitchens Reviews 

We had a great experience with G Pearson from start to finish.He was extremely flexible, well-mannered, professional, and took the time to answer all our questions with patience. He measured our kitchen carefully, paid attention to every detail, and made the whole process smooth and stress free. I would highly recommend him to anyone looking for excellent service.

Thank you to Amanda for your understanding , advising & helping me. I really appreciated the time , the advice & help you gave me. You saved the day! You really did go above & beyond , so thank you :)

Athethan he is very nice man and did his job very well.

L Barrington was very friendly, thorough and knowledgable. An asset to the company

Just had D Bradbury round to survey and measure in readiness for our kitchen design appointment. He was very friendly and helpful.

Great customer service from Richard

Delivery by Robyn & Neil was spot on! Don’t know how they managed to get it all in our garage! Game of jenga was afoot! 😆

We had a great experience with Wrens Kitchens from start to finish.

A special thank you to Fabiola, who was incredibly professional, patient, and helpful throughout the whole process. She went above and beyond, especially when dealing with my indecisive husband! Nothing was ever too much trouble, and she made the entire experience much less stressful with her knowledge, understanding, and friendly approach.

I’d also like to thank the delivery team, Steven Kennedy and Harvey Findlay. They were efficient, professional, and courteous when delivering our kitchen. They handled everything with care, ensured everything arrived safely, and made the delivery process smooth and hassle-free.

Overall, we’re extremely pleased with the service we received from Wrens Kitchens and wouldn’t hesitate to recommend them. Thank you to everyone involved for making the experience such a positive one!

Andy was really friendly and helpful

Great service throughout. Professional, reliable, and very thorough. The surveyor
S Jeffs arrived n time ,took precise measurements and provided helpful recommendations. A pleasure to deal with.

The design surveyor Stephen is very professional, efficient and friendly.

⭐☆☆☆☆ Public promises, private refusals.

I originally left a review detailing my experience with Wren, which included flawed design plans, incorrect and damaged items, delivery issues and a kitchen that is still affected by the consequences of the original design.

Wren publicly replied to my review stating they wanted to “investigate the matter further” and “assist in resolving the outstanding issues with my kitchen.” I took them at their word and contacted Customer Care in good faith.

Unfortunately, I have now been told that nothing will be reviewed, nothing will be reconsidered and no further resolution will be offered.

This left me extremely disappointed because the public response gave the impression that Wren genuinely wanted to help, whereas the private response simply repeated that the case was closed.

Throughout this process I have spent months emailing, making phone calls and exhausting every available route. I even contacted the CEO on three separate occasions without receiving a single acknowledgement.

Before the Ombudsman process, Wren offered goodwill payments of up to £450, recognising my dissatisfaction. Following the Ombudsman’s decision, those offers disappeared completely, despite the kitchen and my experience remaining exactly the same.

I spent over £7,000 on what I believed would be a professionally designed kitchen. Instead, I have been left with a kitchen that still suffers from the consequences of the original design, and a customer service experience that has been incredibly disappointing from beginning to end.

My advice to anyone considering Wren is simple: if everything goes perfectly, you’ll probably be happy. But if something goes seriously wrong, my experience has been that resolving it can be extremely difficult.

Excellent service from Jordan D, resolved all my issues, thank you

From start to finish Lee albrow was very professional and responded to all my questions and showed the final finished layout of the kitchen measurements

Surveying and measuring for the kitchen was precise by Tim Marks. Taking us through the process with a friendly polite manner. Respectfully asked prior to taking photos. Happy with service.

Great service from Kieran Smith, very friendly and professional. Usual great service from Wren.

Following on from a complaint I made, I was contacted by the case manager Rebekah. She was very nice, she listened to my complaint and didn't try to make excuses. Rebekah had excellent customer service, she kept me informed with all aspects of the resolution and even personally checked my items were top quality and they were packaged securely before being dispatched. She's an asset to Wren

The surveyor O Firouzia came on time, and was courteous and professional. I was impressed by his thouroughness. He explained what he was doing and why. My experience with Wren has so far been very good. Still need to have a meeting with the designer, but so far ,so good.

Excellent service - no hassle - the measurement technician just got on with the job

Thandazani was cheerful, polite and easy to talk to. He treated our home with respect and was really quite lovely!