Wren Kitchens Reviews 

We had a fantastic experience with G Urry from Wren Kitchens. She came to measure our kitchen and was professional, friendly and incredibly thorough throughout the visit. She took the time to explain everything clearly, answered all of our questions and made the whole process feel easy. Thank you

Craig Prewer came to measure up the bedroom for fitted wardrobes. Phoned beforehand to confirm. Was happy to answer questions. Friendly, helpful, respectful, professional and swift. Many thanks

Very pleasant and approachable with a warm professional attitude.

Robyn and Neil were very pleasant and accomodating during the delivery. Nothing was to much trouble on what wasn't the easiest of deliveries for them.

Kitchen looks great... but the installation estimates, customer service and after-sales support were awful.

We purchased our kitchen from the Wren Kitchens Bristol Filton branch.

We had our kitchen completed this month and, to be fair, it looks fantastic. The delivery process was smooth and straightforward, and both our kitchen installer and electrician were superb. We couldn't fault them or the quality of the kitchen itself.

Unfortunately, that's where the positives end.

When comparing quotes from different kitchen companies, we were given many assurances by our Wren sales representative that we would be well looked after throughout the process. Sadly, that wasn't our experience.

We were working to a specific budget. We understood that installation costs and additional work, such as plastering, could vary depending on the contractor. However, our sales representative provided us with an estimated breakdown of these additional costs. We fully expected the final figures to be a little higher or lower than the estimates.

What we didn't expect was the difference we ended up paying.

We had very little additional work required. Based on the estimates we were given, we expected to pay around £1,000 extra. Instead, the final cost was almost £4,000 — nearly four times what we had been led to expect. That's an enormous difference, and we genuinely feel we were mis-sold. We placed our trust in the advice we were given, and that's one of the main reasons we chose Wren.

Looking back, it feels as though the priority was securing the sale, getting their commission and moving on, rather than providing accurate information or looking after us as customers.

To make matters worse, after signing the contract we were given our build date, but the installation contractors didn't contact us until just one to two weeks before work was due to start. This gave us virtually no time to obtain alternative quotes, and we felt shoehorned into using the contractors provided.

The after-sales service has been just as disappointing. Since the sale, I have sent multiple emails to both Wren and our sales representative and have received zero responses.

As someone who works in sales myself, I know that the post-sale experience is one of the most important parts of looking after a customer. Instead, we were sold a dream, ended up paying nearly four times what we expected for installation, and then felt completely forgotten the moment the contract was signed.

The kitchen itself is excellent, and the tradespeople who completed the work were brilliant. However, because of the unrealistic installation estimates, poor communication and complete lack of after-sales support, I wouldn't choose Wren again, and I wouldn't recommend them to friends or family.

Very pleased with the service – he was punctual, thorough, and took accurate measurements of our kitchen.

Very helpful, got texts beforehand giving me a general idea when he would call and then rang beforehand.👍

Fantastic approach to my delivery complaint Kay was professional and happy to help

The person I spoke to on the phone, I think her name was Noah, she helpful, charming and resolved my issue straight away, couldn’t ask for better service.

Ahadnum come to the house the day and went through every thing

Amanda was efficient, patient and dealt with my problem immediately

Georgina (C Urry) came to take measurements - Georgina was extremely helpful, professional and personable. Thank you so much for your help. Overall, really positive experience and excellent service.

Had a kitchen survey done by P Dyche this morning, he arrived on time, was friendly, polite and answered all of our many questions. Really happy with this mornings appointment and looking forward to planning our new kitchen.

Great job from Steven & Harvey. Proficient delivery service

Abbi who came to measure up was a credit to her company.
Friendly courteous and professional.
Thank you

Ben and Andre were superb. This was redelivered due to the previous delivery team saying they could not get the worktops up the stairs. They delivered efficiently and effectively. So polite and thoughtful. Well done lads 🌟⭐️🌟

Danny the surveyor was on time
He was very helpful and talked through all the options with good advice
Took his time and was polite and friendly

Robyn & Neil have delivered our Wren order 49954477 this morning
Very considerate & professional in their delivery & customer service
A small item has been noted as missing from our order & they have explained the process of re delivery so hopefully all will work out well

Contacted Wren with two requests which were actioned to my complete satisfaction .
The gentleman I spoke to could not have been more helpful and understanding.
5*+ service

Phoned in advanced, turned up on time and got on with task, no problems, nice fella.