WUKA Reviews 

Great customer service. I accidentally ordered the wrong size and they fixed it straight away.
Pants are comfy and good for the environment and there’s a great of parties and colours. Great product!

Great product. Bought several pairs for my teen daughter and she very much prefers the security the period pants offer her during the day at school and during sport in particular. Good quality, easy to wash and I would highly recommend.

We are so disappointed!! And my daughter has leaked badly, various times, four months into using these and having spent over £100!

My 13 year old daughter started her periods 4 months ago. I wanted her to have a positive experience with no leaks or embarrassing accidents, so decided to go with a trusted and expensive brand for period underwear rather than cheaper alternatives.

The first three months were amazing - comfortable, soft feel, easy to use. No leaks. But the underwear has now started really leaking and only four months in!

She’s had an awful 48 hours. The first time she leaked a bit on to grey joggers only 6 hours in; then overnight leaked heavily all over her pyjamas after 11 hours; and then heavily leaked at school down her black tights and through her dark blue skirt - only four hours after getting dressed. The underwear has lasted 4-5 washes! Using the Teen Sleep Stretch Boxer Heavy Set, and also the school set.

I’ve always looked after the underwear correctly: washed inside out, on 30 degrees, with no fabric softener, never in the dryer, and left to air dry. Having spent over £100 on two sets - that were heavy flow sets - she’s now lost all faith in period underwear and is wearing them with heavy duty pads inside now!

I feel awful as a mother having convinced her a reputable brand could be trusted and she’s now had an awful experience literally a few months in.

I asked Wuka for a donation for my school's International Women's Day event. They got back to me swiftly and offered a very kind donation. Their manner via email was generous and supportive. A great company witha great heart.

EDIT - WUKA sent the missing pair despite me not being able to provide a photo of the pairs received (they’d been opened and used). I’m very grateful for how they handled this and I would definitely repurchase but will buy more pairs than I thought my daughter would need. Thank you WUKA.

After researching a lot of different brands for my daughter I went with Wuka because of the good reviews and 3 for 2 offer. I only received 5 out of the 6 ordered. My email to them went unanswered for a week until I followed it up - apparently it had gone into their spam folder (hotmail account 🤷‍♀️). Unfortunately my daughter had needed to use them in this time so I couldn’t take a photo of the 5 pairs sent as requested. I just feel a bit meh about the customer service, the pants also don’t hold neatly what they claim to without leaking. I’ll look to another brand next time.

Had a small issue with one of the pants I bought for my daughter. However customer services were supportive, listened, helped and understood. I would recommend to others and will be purchasing again from Wuka.

EDITED - The reply says it all, HOW POOR WUKA!

I’ve just looked and you’ve refunded me for the products but not the shipping THAT I PAID!!

I genuinely cannot believe how poor my experience with WUKA has been.

I ordered the exact same size I previously bought from Tesco, but when I ordered directly online, they were too small. Fine — sizing inconsistencies happen. So I returned them at my own expense, paying for tracked delivery so I could confirm they’d received them.

Tracking showed they had the parcel. And then? Silence. For 5 days.

After that, I received three separate emails over the course of a week, each saying a shipping label had been generated and my replacement was “on the way.” This was for a £70 order, by the way. Yet nothing actually arrived.

Six days later, I then get another email saying they’re actually out of stock and offering me a different flow instead. I explained clearly that I didn’t want a different product — I just wanted what I originally ordered or a refund.

Two days after that, they emailed again saying they’d “found” them in stock and would send them out.

That was 5 days ago.

I am still waiting. Since January.

So here I am:
• £70 down
• Out of pocket for return postage
• No products
• A chain of chaotic, contradictory emails
• And to top it all off, one of the emails addressed me by a completely different name

This is genuinely the worst customer service experience I’ve had with any company.

What’s especially disappointing is that I actually loved the pairs I originally bought from Tesco. However, after about 4 months of wear, I’ve noticed they don’t absorb nearly as well as they did in the beginning — which now makes me question the long-term value too.

At this point, I cannot recommend this brand at all.

Still waiting. Still no refund. Still no products.

Save yourself the stress and buy from literally any other brand.

Fabulous beautiful amazing THAT IS WHAT WUKA IS !!!!. I am a mtf transexual lady. Wuka have supported me not just physically but mentally as well. I always wear their pantees as it makes me feel sensually more femme!!.
Although I can't menstrate i was left feeling the love joy & warmth of true sister hood that only real women will ever know. I would happily recommend wuka without questioning the companies ethos of one big happy family no one is left out in the cold no one is rejected no is left with a feeling of loneliness.
💓 love joy happenis & warmth understanding peace ✌️ and just a joyful life ✨️ ❤️ Seriously I can't thank wuka enough for all of their help physically mentally &emotionally.
I was struggling but wuka helped pull me through now my life is looking better thanks to wuka!!!!. Infinity 🌟 is an understatement!!!!. I will forever be grateful to WUKA!!!!!.
TIA ALISHA LOVESOCKET

I initially ordered the xs-l thongs. Being a size 14, I thought they’d fit but be snug, which I prefer. These were more than snug! Unless you wanted them to double up as a gastric band, they were too small. I exchanged them for the l-3xl and even though they fitted better around the waist, they hung down in between my thighs! They were 34cm from waistband to gusset. If you have a long body, they might be ok but for us with shorter torsos, they’re not fit for purpose. I got in touch with them asking if this is normal, explaining I’d only opened one packet and if this was normal, I’d just return them. I was hoping I’d received a faulty pair. They said they were supposed to be 29cm so I opened the other two packets and they were both 34cm!

I sent them back registered post and they arrived with Wuka on 22 Jan. I had to email them on 28 and 29 Jan to see if my refund was being processed. They asked for proof of posting and when I sent it, they processed my refund. Unfortunately I have a feeling if I had just sent them back normal post with no tracking, they would have denied all knowledge of receiving them.

They have really missed a trick here, missing out the mid sizes.

I switched to Wuka postpartum in 2020 and haven’t looked back, I find their pants reliable and comfy, I particularly love the stretch style and appreciate the new colourways.

On the few occasions I’ve used their customer service I’ve always received a prompt, clear and helpful response.

Hi I recently ordered wuka pants for my daughter which are fabulous and totally recommend by the way.
I had to contact them ad for some reason I managed to put through 2 of the same order. I spoke to Rezi in support and they were super helpful. They cancelled the extra order straight away and arranged a refund.
Very quick response and I'm delighted thank you Wuka
Xx

I had been wanting to purchase WUKA period pants for over a year, and when I finally did, I was initially unhappy with the style and fit I chose.

However, my experience completely turned around thanks to Rezi from customer service. She was amazing at listening to my concerns and offered truly outstanding support. Rezi took the time to understand my lifestyle and suggested an alternative style that would better suit my active routine.

Communication throughout was consistent, helpful, and reassuring, which made the whole process stress-free. Because of this level of care, I’m really glad I didn’t write off the brand based on my first purchase.

If you have any concerns or need advice, I’d strongly recommend contacting customer service before making a decision — it makes all the difference. I’ll definitely be a continued WUKA customer moving forward.⭐️⭐️⭐️⭐️⭐️

I have been so impressed with Wuka. This is our first experience of period pants and wow they really are reliable. It’s not just the product that I’m impressed with it’s also the whole customer experience. The website is easy to navigate, sizing guidance easy to follow and accurate and easy ordering. When I changed my mind about my order ( sizing) one message to customer services and my order was changed before dispatch. Messages are responded to so efficiently. Well done Wuka, I will definitely be ordering again.

I have purchased the Wuka swimsuit for my daughter to try it out during the holiday. And it did really work well. My daughter was able to enjoy swimming in the pool and in the sea, which was great.
Also special thank you to Rezi at Wuka for helping to arrange a prompt swimsuit exchange in time for holiday. Great customer service. Would recommend.

Worst return service ever!!

I bought on their sub domain wuka.dk ... tax and everything was included in the price, but still the packed ended up in customs. I refused the packed, so I never received the packed but wuka won't refund my money

Never shopping with the again

I bought a swimming costume in April last year. She has very irregular periods still, one every couple of months or so, so has used the costume about 12 times. We have had to throw it away as it basically disintegrated. The material used is extremely poor and I’m very annoyed given the cost.
We also purchased pants from this company in January last year. Like other reviews, I do not feel these hold anywhere near the amount of blood the company states. My daughter often leaks in these, and we have purchased much better ones from other companies.

My daughters love the products. I ordered the cycling shorts for one of them for Christmas. Unfortunately with all the pressure at that time the shorts were delivered by the PO but not to a safe space. They were stolen but not realised until 25th. This company reacted very quickly to workout what had happened and resolved the issue by replacing the product.

I have contacted customer service.Very helpful and happy to help. “I am satisfied with the service provid

Have used wuka for a number of years and never had any problems. The period pants and swimming pants were revolutionary for both myself and my daughter.

While their products have evolved, my daughter found that the thong style no longer fitted quite so well as the basics. After a few emails to wuka direct, my queries were dealt with efficiently and promptly.

Rezi was a pleasure to deal with and extremely helpful.

Would definitely recommend wuka and have done so to many friends and family.

Absolutely love Wuka products. They are literally game changing. Super comfortable and no more anxiety around leaking. Not to mention how great the impact the swap is for the planet! When I have had delivery issues the customer service team have always been great at sorting them out and really lovely too. Highly recommend!