Xerox Reviews 

Achat Xerox 6515 workcentre il y a moins d’un an. Wifi inopérable, impression impossible, réinitialisation paramètres usine, mot de passe admin perdu, imprimante bloquée, un technicien doit venir chez moi lol! Pour débloquer l’imprimante contre paiement! Oki, à ce jour la printer part à la poubelle directement. Merci Xerox ! Vous venez de perdre un client définitivement, étant pro dans l’industrie informatique, soyez sûr que nous n’acheterons jamais plus chez vous. Lamentable entreprise. A bon entendeur.

Good printers but dealing with customer service is really frustrating. I've been trying for ten days to solve a problem with my printer and I keep being sent round in circles.

Bit like one of those gameshows where contestants have to endure pain and suffering in order to reach their goal...

Update - Xerox finally said they couldn't help me because my printer was too old (it's two years old).

We use the Xerox self serve printers at office depot, and they are the worst printers I have ever seen. They constantly break down, and it takes Xerox forever to send out a technician(you have to basically convince them on the phone), and when they arrive theres a 50 percent chance they can actually fix the issue. One of our self serves has been down for over 6 months, and every time we call in a technician they can never fix the problem. Thank god the normal printers we use behind counter have had no issues or we would be seriously screwed.

Recently changed to a C7020 and its probably the worst decision I made. Although the print quality is good, getting the printer to print is a whole different matter. I have now been trying for 4 hours to change to a custom paper size in the bypass tray and due to pre-sets, its virtually impossible to do. No help online with all advice saying the same thing...which does not work and have been on hold with customer support for most of the morning. Should probably cut my losses and invest in a new Cannon.

Service problèmes mécaniques au 0825012013 minable. On se paie votre tête au téléphone: numéro surtaxé, mise en attente non stop, le type vous prend pour un dépanneur et comme vous ne comprenez rien, il vous met en attente indéfiniment...à vos frais bien entendu!!!!. Appel depuis Uxbridge en ANGLETERRE
C'est la deuxième fois que j'ai affaire à eux. Fuyez XERoX et louer au p'it gars du coin qui est présent physiquement.
A FUIR

Hold jer langt væk fra xerox, de kender simpelthen ikke til ordet service. Toner kommer ikke af sig selv, dette til trods for maskinen selv bestiller, men de holder toner tilbage og venter på man ringer og rykker, så opretter de da en haste sag som så sendes et par dage efter, imens kan i så undvære helt at printe. Ligeledes ved fejl på maskinen her skal du så selv prøve at lave det, sammen med en phoner der ikke aner noget som helt og ej hører efter, sidst fik jeg at vide de ringede tilbage inden for 30 min, rykkede så selv 3 dage senere og igen på 4 dagen, efter en uge ringede der så en tekniker, dette til trods for vi betaler for de skal rykke ud samme dag.

Helt utrolig i kan overleve sådan en ringe ja service kalder i det.

I have had a Xerox machine for a number of years and just called for some phone support and they are just not willing to unless they make a charge. I will think twice when I go to buy my next printer as Xerox cannot be bothered to help their customers.

Imprimante Xerox B205 conseillée par un ami qui vend de la bureautique. Grave erreur! L'imprimante n'a jamais fonctionné correctement: beaucoup de bugs, pas de bouton de marche/arrêt (?): obligé de retirer la prise secteur pour la stopper! Les menus sont confus, les boutons du panneau de commande: inopérants. Impossible de copier ou de scanner un document directement depuis la printer. Le soft de scan est digne de DOS 3.0 au niveau du GUI. Et je n'ai jamais réussi à faire une copie avec ce matériel.

Le SAV joint 3 fois en Bulgarie (N° surtaxé) est incapable de répondre à vos demandes, ne vous envoie aucun mail de confirmation. Il faut insister pour avoir le N° de TKT correspondant à la demande d'intervention.

L'imprimante a été achetée le 11avril. Un mois plus tard, aucune action n'a été prise au niveau de XEROX pour la remplacer comme cela a été promis verbalement par le SAV. A chaque rappel, invariablement c'est: "Ca prend plusieurs semaines, soyez patients, ils vont vous contacter". Mais rien ne bouge. De guerre lasse, j'ai demandé l'annulation de la vente et d'être remboursé.

En 20 jours toujours pas d'évolution, ils sont juste capable de dire "The part B235V_DNI is in constraint once we receive we will scheduled and do the delivery ."
C'est quand même fantastique de la part du fabricant, d'un revendeur j'aurais pu comprendre, mais la c'est pas possible.
Non seulement les produit xerox sont de mauvaise qualité, mais le SAV est en dessous de tout.

Bought one of their printers and through the first night it appears to have updated itself and now won’t work, keeps telling me to restart the printer. Called early yesterday and was told I need to send details to set up the warranty and after an hour I will get a call from support, this didn’t happen so called again in the afternoon, was told it’s still not been added by their team and they can’t put me through to tech support until the warranty is uploaded onto their system. Called again after 5 and told the same. Eventually got an email saying it was uploaded and when I called their lines were closed and are now I’ll Tuesday as it’s Easter weekend. Awful service, I said they should have been able to transfer me through and explain they had my warranty details it just needed uploading but they refused! I am now a business with no printer over the weekend!!

I recently bought a Xerox WorkCentre6515DN through a third party retailer, and the printer didn't work from day one - the wifi connection didn't work and all printed pages had long lines of colour running through the middle of them. Xerox won't just replace or refund. I had to go through six weeks of horrendous time wasting engineer visits (x3), replacement of 5 parts, two lengthy online service calls. The final attempt by them was to download new operating system onto the printer, at which point it gave up the ghost completely! The engineer was kind and patient, but I will never ever buy a Xerox product again. They made my life hell for six weeks when all they needed to do was either give me a replacement or my money back straight away. As it is I have finally got my money back but the dud printer is still cluttering up my hallway as they still haven't come to take it away. They clearly have no understanding of the impact this kind of thing has on a sole-trader/small business.

Bad customer service and high prices. We have a printer that is less than 2 years old that developed a fault and it was endless to try and get a price to fix it from customer services. They said they would send us a quote about 5 times but didn't. When the quote came it was half the price of the printer itself to replace a bulb....

Their machines are horrible compared to other brands (such as Konica Minolta) and their customer service is the worst. We had to use a Canon Printer for a month because their machine broke and the part to repair it was back order. When we told them we did not want to continue with them, the person responsible of our contract just stopped answering at all so we had to ask his manager to send us the final documentation. Horrible horrible service and they know it! They make sure we cannot leave a review anywhere.

We are a large primary school with 4 photocopiers under contract. The last 4 months have been hell. Replacement cartridge supplies, which should be automatically replenished, does not work and so we find ourselves with 2 copiers not working (as we have not got the right ink cartridges). Telephoning is long winded and does not result in any deliveries being made, although they 'place' the order. Something is awry......

Contracted with them the last ten years and have now cancelled with them when contract expired. in the last five years customer service went in the toilet. Head office is totally useless with call center or trying to get anything fixed, they do not respond to any maintenance requests but god save you if you decide not to pay your bill as you try and get them to call you back.. then the knives come out, but they still don't repair anything, they just threaten you with collections . that is until you incur the extra cost and have your lawyer fire back.. lol .. Our company will never will do business with them again..

Bought a brand new xerox printer on the Monday. Didn’t work out of the box The shop put me in touch with Xerox customer service. The service was shocking. They wouldn’t speak to me until the warranty was registered which took over 24 hours. It’s now Wednesday. An engineer was booked and confirmed for Friday. Friday at 16:00 I call to check an engineer is definitely coming. No, it’s been changed to Monday. Engineer arrives on the Monday - 2 faults discovered which require to small parts to be replaced. I refuse the fix and want a full refund. Another week later it’s now been confirmed that I’ll get a full refund. They won’t be collecting the printer. I have to dispose of it.

In summary:

1. Bad quality build
2. Shocking customer service
3. No interest in sustainability

Don't ever buy anything from Xerox . . . their printers are terrible and have constant faults and their customer support is even worse.

I ordered a Xerox WorkCentre 6515 DNI machine upon doing the setup it told me to change the password from "admin". When I tried to do this it keep tell me password was incorrect. Called tech support and they said try admin11, then 11111 and finally the serial number. None of those would work so after some investigation on the support end I found out that this Workcentre 6515 was registered to EXPEDICPORS INTERNATIONAL. I paid for a new machine and received a used printer. After getting 2 days of BS they said they would send me a new Workcentre 6515 and that they would send a RMA and UPS label to pick up the one I had. They without my permission charged my account again for the replacement printer so now I have $1300.00 tied up with them and they do not want to refund my money until after they receive the printer at their warehouse not when UPS picks it up. I requested my money back and only received this is our policy BS. From what I know it is against the law to sell used equipment as new and also to charge someones bank account without permission.

Absolutely garbage customer support. I had a super quick question about our printer, REALLY GENERAL question about the menu for our multi function printer in our remote office and they refused to answer ANY question without the serial number from the actual machine. She literally might as well have been an automated message: In order to give you support I need your full serial number.
"Why"
For our records.
She literally repeated the same two phrases to me three times before I gave up and disconnected.

I bought the xerox b205 and it was great at first except that it prints a test page every time you turn it on. 2 months in I get a paper try empty error even though it's full. Call customer support they send a part to try same error still. I call back they tell me I need a new printer and they want a deposit in order to send a replacement for their defective product. I argue hour ridiculous that is and they eventually agree to send me a replacement without deposit only they never actually send it so I'm stuck with a broken printer and can't even buy one at a local store as supplies are wiped out everywhere. It's a real strain on my business.