Xerox Reviews 

Afin d’amener un peu de gaité je vous dévoile mon expérience avec Xerox
Je le fais avec humour afin que ceux encore en contrat avec cette société ne sombre pas dans la dépression après avoir lus mon expérience.
Surtout n’hésitez pas à signer avec eux cela vous promet un tas de charmantes expériences qui endurcissent et apportent de la maturité dans la gestion des litiges.
Des Expériences tel que :
Recevoir votre contrat après le premier prélèvement avec comme excuse il doit être signé par notre responsable commercial.
Être prélever sans facture préalable.
Apprendre des langues exotiques avec la hotline du SAV qui ne parle que partiellement le français mais qui maitrise à merveille l’art du raccrochage au nez.
Après avoir eu à faire à la hotline, vous serez expert dans l’art d’éteindre votre copieur les yeux bandés, tellement ils vous auront demander souvent de l’éteindre et de le rallumer le copieur.
Vous perfectionnerez votre patience en attendant en vain l’appelle d’un technicien que le SAV vous a promis dans l’heure.
Vous constaterez également que vous progresserez dans la technique du rester zen lorsque vous les relancerez après trois jours d’attente et qu’un interlocuteur qui, visiblement a le Q.I et l’expérience d’une moule. Vous déclara sans la moindre gêne « on vous a dit qu’on allait vous rappeler alors vous patienter » puis il appliquera sa plus grande compétence (le raccrochage au nez)
Vous apprendrez la subtilité de leurs taquineries qui consistes à ne pas envoyer la bonne cartouche et lorsque vous les relancez ils vous annoncent non sans un certain humour, « ce n’est pas possible c’est automatique »
Lorsque hélas après 5 années de services pitoyables et d’appels sur le numéro surtaxé. Vous vous déciderez à rompre leur contrat suite à leur navrante incompétence. Ils vous diront sans aucunement se remettre en cause «la date de résiliation est passé de quelques semaines, donc vous êtes engagées pour un an de plus »
La médiocrité du service n’a égale que leur incompétence à se remettre en cause.

Worse company to use. Whenever you have a problem they will never come out to fix it. Was sent a part and no instructions on how to fit it. When asked for contact details to make a compliment I was given the wrong information.

DO NOT BUY, THINK OF BUYING OR DREAM OF BUYING A XEROX.

I PROMISE YOU WILL REGRET IT, LIKE I AM NOW.

SHOCKINGLY BAD CUSTOMER, ‘PASS THE PARCEL AROUND THE WORLD, BUT NOT ACTUALLY DEAL WITH THE PROBLEM’ SERVICE.

P**S POOR

Service to printers no longer exists. They lock you into high contracts and lock you into paying for machines that don't work for Months or even Years!! This company is a joke and should close down.

Never have we experienced a service that's so stuck in the Middle Ages as Xerox.
Bought a brand new printer in august 2022. Printer already broke down in September. It's November now and we still have not seen a technician.
Broken piece would be delivered in 1-3 working days. If you contact their service you're being sent all around without any help. This company is a joke. 🤮

Worst customer service I have ever experienced. Two xerox machines they promise to service in four hours. Both machines have been broken for four weeks. They don't send anyone for weeks and when they do come they reset the machine and it breaks five minutes after they leave. Used to be a good company. Very sad to see them operate like this.

Their printers are the best I've worked with but their managed services are terrible. Their helpdesk gives me different answer every time I call them for a client, and often can't give me any answers. I just got done calling them for the eighth time in a month trying to get an update on a replacement for a printer under contract that was deemed unrepairable by their onsite tech. I have been told each time some combination of: they can't find/understand the tech's notes, they don't see any mention of the replacement order, the tech is consulting with a senior tech, or that the rep will call me back, but I have yet to receive a single call back. On the last call, service sent me to contracts, who told me to call service and informed me that they don't know who the client's rep is, and have no way to get that info besides sending an email and calling me back (yeah right). Terrible service, terrible organization. I can't believe they are still in business while operating like this.
Update: A tech came on site without notice and replaced the printer, but did not configure it at all, and left without adding it to any computers, or contacting the network management company to reserve an IP. They also said that they couldn't get the the admin password to reset, and gave me the default, which doesn't match any other printer the client has. Needless to say, I changed the password in 30 seconds with no issue. Instead of setting the same static IP the old printer had(which was already reserved from DHCP and set up on all the computers), they set it to DHCP and left, telling the client to call their IT to configure it instead. Still no call back with the rep's info. Basically, the client could not use the printer as they left it. Top to bottom, worst vendor experience ever.

A fuir! Impossible de résilier un contrat avec eux, ne répondent pas au service client.

Purchased Xerox printer from Printerland in the UK. An authorised supplier. Have been dealing with Technical Support as it keeps freezing and rebooting itself out of sleep mode or has to be switched off and on every time.

Did about three online video consults with them to no avail, amongst many other "suggestions" they put across.

Finally admitted it was faulty and said they were sending a replacement.

6 weeks later and I am still waiting.
Ref: 59545785

Called multiple agents today, passed me from pillar to post and then told me to email esc-service, which I've done and they've replied with "I have to cancel on Sharepoint and re-order..." What The F!?

Like seriously, this is beyond a joke now... SORT IT OUT!!!

There is no customer service. Bounced around from agent to agent. They are making us wait on a part they don't have for our huge copier and offering no solutions.

I've spent more time trying to configure and repeatedly reconfigure this printer over the years. You cannot rely on it for productivity in the office. Such a waste if money.

Remember brand is what you say you are, reputation is what clients measure you as. And your reputation on here is terrible.

We had an outstanding balance on our account so our toner order was frozen. The toner is at 3% and dropping. I called Xerox and tried to pay the balance with a credit card but had to call their "Banking" department (this was after 2 other calls to the Order processing and collections, both with long hold times.) I finally talked to someone in Banking but he could not take my credit card because he was working from home and did not have a "secure" line. He told me his counterpart would call which she never did. Finally a day later I gave them my credit card and got a confirmation email. They said it would take 24-48 hours to propagate through their system. I called 2 days later and found out the guy who took the information was on vacation so the payment was not processed and will now take 2-3 more days. Then I get to call collections and get the hold removed and then call orders and get the toner shipped. We have recently moved away from Xerox products for obvious reasons but this experience just reinforces our decision to drop this lousy company.

Only out for your hard earned cash! We got a bill for $10.00 because our printer that we have had for at
least 3 years is not on the internet.
We in the past also got a bill for $50.00 for being late paying $2.00
PLEASE DON'T BUY FROM THEM THEY USE TO BE A GOOD COMPANY! DON'T INVEST IN THEM.

Zerox is a dead company try to play bluff. Customer service, technical support or anything that needs resolving is impossible once you have a contract with them. Example: it has been 3 weeks so far trying to arrange fixing my printer and so far there is no hope. I have been transferred million times to different, so called, departments just to waste time. They make things up as they go along. Some time my warranty is not up to date, some time relevant team is not available and some time simply put the phone down on me. Yes you read it right, they put the phone down on me at least 5 times.

Please don't buy Xerox products, you WILL regret it.

IT'S SUCKS. WAITED FOR LONG FOR TECH SUPPORT. Now they want to charge $25/30min for support then why it's called tech support it should be paid tech support. they push tech support for 2hrs which is $100

Their financial contracts are unacceptable. You will rent the same machine twice if you don't cancel the contract on time !!! Really horor

Poor customer service, product no matter how good is useless, don't bother buying.

nel maggio 2020 decisi di acquistare una multifuzione xerox 6515dni. Premetto che sono un privato ed utilizzo poco la stampante però decisi lo stesso di acquistarne una perfermante per il futuro. Dopo un paio di mesi e solo dopo appena 100 scansioni lo scanner smise di funzionale. Bene! Chiamai l'assistenza vennero a sostituirmi lo scanner ma si accorsero che pure l'ADF (caricatore) non funzionava. Passa del tempo il tecnico tornò con un pezzo tutto graffiato lo montò' su. Lo scanner ADF funziona ma le scansioni risultarono sfocate. Dopo qualche settimana tornò con entrambi i ricambi nuovi. Sostituii nuovamente il piatto dello scanner ed ADF rompendo tra l'altro un dentino della giuda. Decisi di estendere la garanzia. Ad oggi dopo appena 184 scansioni ADF non funziona nuovamente. Questa multifuzione risulta ad oggi il peggior acquisto di sempre. E' una VERGONA. Continuano a cambiare pezzi senza risolvere in maniera definitiva. Azienda IMBARAZZANTE... Perchè non vi ritirate dal mercato?

Xerox connait une pénurie mondiale de consommables délivrés sous contrat, nous obligeant à payer le contrat sans pouvoir l'utiliser. Néanmoins je peux acheter des toners sur le site Xerox et les recevoir.... on se moque pas un peu du monde?
Xerox cherchera tout les moyens pour ne pas accomplir le contrat.

Pourquoi il ne faut pas acheter Xerox :
J'achète une imprimante multifonction, j'ai un pb pour réinitialiser le mot de passe administrateur et Xerox m'envoi un devis de 300 euros !!! alors que la machine est encore sous garantie (et qu'elle coute 400 euros).
Ne parlons pas des heures perdues avec le SAV incompétent.