Xerox Reviews 

My printer is under warranty until next month however Xerox won't put me through to technical support as they say their records show it's out of warranty. I've done as they requested and sent my invoice to prove the warranty date but been waiting a week without my printer now and they still won't help. Apparently the "Backroom staff" are helping other people and will get round to updating my records as soon as they can. Awful customer service Xerox! I like your printers but customer service is truly dreadful!

Absolutely no customer service. Just spoke to someone about a problem with my printer who basically told me I could pay more than the printer cost (£600) to look at it, or throw it away. Great environmental credentials Xerox!. Will never buy this brand again.

PESSIMI. dicono 48 ore per avere il Belt cleaner.... peccato che son passati 11 giorni e non sanno quando spediranno il belt cleaner.... Però i soldi li vogliono subito

Décevant...une imprimante neuve en panne...la pièce envoyée à une autre adresse et à moi de faire les démarches pour récupérer ma pièce...1 mois d'attente...aucun rappel ni réponse mail.
Je ne serai plus client, trop compliqué à gérer au SAV.

Constantly starts printing from the wrong paper feed, starts double-sided printing when not asked for, the settings menu almost never works.

This could be mediocre company in 1990, now definitely worst technological company in the world. Don't ever consider getting xerox printer for your work if you don't want to spend 1 hour a day due to furstration of malfunction of these products due to incapability of these technological trashbags working in this copamy. If you print something, there is 50% chance it will work and 50% that you will lose 30 minutes trying to fix basic problem such as printer not waking up from standby. Problems that should have died in 1990's. Other than that, you will quickly end up spending more money on repairs and maintenance than the already overpriced crappy printer. It is 21st country. There are many other companys that are not stuck in 1980's. Feel free tho chose them instead of theese technological imbeciles

I worked for Xerox for 21 years till the mid 90s. The company went downhill after that. They don’t care about their customers at all. They pit their employees against one another. They get the workers to help those who don’t do good work. They are the worst company I ever experienced. Today you mentioned Xerox and people don’t know who you are talking about. The company was once a household word. Once they were big running PARC and XICTMD. They gave away their technology to Apple and Microsoft not realizing the potential of personal computing technology. They wasted their time on the their photocopiers. I left and became a Microsoft System engineer. Xerox is not a smart company and not innovative. Canon and other companies walked all over them. The company is owned by Fuji-film today.

Horrible Customer Service. Nightmare. Called to ask a question. Wanted my personal Information, including my Password and User I.D. information to my Wi FI. I asked I have a simple question, why do you need my information. They refuse to follow up or return your text or telephone calls. I called corporate and CEO removed Xerox from our corporate list. LOSERS.

Terrible service all round from telephone to emails. Staff don't have a clue what is going on. Some of them are rude. No receipt or email confirmation provided. Better buy Chinese

Har for noget tid tilbage købt en workcenter 7830, fra et firma der var lukket, nu vil den have en forbrugsstofplan, og det kan ikke nulstilles!
Hvilket gør at jeg nu skal smide en perfekt fungerende printer ud.
Dette er åbenbart helt i tråd med Xerox måde at administrerer bæredygtighed og genbrug, du skal bare købe nyt...
Servicen både fra hjemmesiden, chat-bot og callcenter, er lige til at lukke op og .....
Utroligt at sådan et stor firma ikke kan leverer bedre service

Super relation commerciale avec Yanis. Disponible, réactif, efficace. Un vria plaisir de travailler avec lui. A recommander vivement.

Attn au contrat qui vous lie à eux sans que vous puissiez en sortir !
Voyez pour nous, ils nous loue une machine 400€ par mois pendant 4 ans... et la machine coute 400€ à l'achat ! Ca s'appelle comment ce genre de boite ? Des voleurs ?

Have had an error message for weeks. Been waiting for a tech. Never shows. Nobody can help when you call. I've explained my situation 6 times. Hung up on. Printer is still broken and now I need a drink.

WE PAY FOR SERVICE BUT RECEIVE NO SERVICE AT ALL!!!

Machine impossible a utilisé sans un contrat de maintenance, tarif hors de prix, nous ne sommes jamais vraiment propriétaire. Service client pas sérieux et qui se fiche des clients. A fuir

I ordered two "waste toner boxes" on a Wednesday. I was told, since I needed it right away that one would be "expedited" the next day, which would have been Thursday. The product never came. I called that Monday and was informed that the product was on back order! I asked why I had not been informed about it being on back order. I was also told that my previous order had not been done. Once again I was told that one would be ordered from the warehouse and expedited for the next day, Tuesday. Still have not received the item. I called again on Monday, same thing. I have work to do. I did not get my work done due to this foolishness. It's very costly having my work outsourced to UPS, Staples, Office Depot or Kinko's! This is not the first time we haven't been told parts and supplies were on back order. Xerox should have parts and supplies at all times. Xerox should inform customers of any issues of any order. Xerox is a terrible company with terrible customer service. I'd rate them a -0 if it were possible.

Ho acquistato una multifunzione laser WorkCentre 6025. Qualche anno dopo ho avuto un problema, ma nessun centro assistenza ha accettato di ripararla, in quanto asseriscono di fornire assistenza solo alle aziende. Eppure, quando avevo acquistato la stampante, i soldi da un privato li avevano accettati!! L'assistenza ufficiale in Italia mi propone solamente un piano di riparazione e fornitura consumabili ad un costo che è più del doppio di quanto avevo pagato per la stampante.
Un centro assistenza serio della Brother si era offerto di ripararmi la stampante, ma Xerox rifiuta di fornir loro i ricambi.
Morale della favola, mi trovo nella situazione di dover buttare in discarica una stampante che probabilmente potrebbe tornare a funzionare perfettamente con un minimo intervento di riparazione. Ma Xerox si è rivelata una pessima azienda, mal gestita e che sconsiglio assolutamente a chiunque.
Per la cronaca, ho già acquistato una nuova multifunzione Brother; marchio serio che assiste anche i clienti privati.

xerox Printer does not connect- takes a lot of effort, don't go with xerox, buy HP,

Their "customer service" is absolutely worthless. They keep sending as minimal information as they can possibly get away with and still call it "helping" so you're stuck in a loop of emails going back and forth and the problem not being addressed rather than having anyone actually speak to you and get the problem resolved. Stay far away.

Xerox are deliberately unhlpful by phone so they can make more money by sending an engineer. Never buy Xerox - Cannon are much more helpful.