Xerox Reviews 

Hade jag kunnat ge en ½ stjärna så hade jag gjort det. Kundsupporten är ett skämt med upprepande papegojor som läser innantill. Har köpt loss min skrivare från leasing, men får då betala fantasisummor för att få en "aktiveringskod".
Gör man inte det kan inte ens en kopia göras på min skrivare som kostar mellan 70 - 80'.
Helt värdelöst. Går man i Xeroxtankar - tänk om!!

We have a versant 280, one week in every month it is unusable, we can not get parts, we have waited 2 weeks for drums, we are on a contract, spent £2000 last month on click charge, salesman lied to us about everything, been waiting a week for a BTR roller, the quality is very poor, jams all the time, customer service are useless, this is the worst company in the world, one star is too many, the service lie to you about when they dispatch parts.

try to contract xerox for printer issue for 3 days now, no reply.
have to send purchase evidence so that I could speak to someone even we did registration when purchased, however, 3 days now, no update, no reply.

Just terrible service, honestly no words just one- terrible!

The hardware purchased from xerox is very poor. Workcentre 3345 is a cumbersome and glitchy machine with a very slow network printing speed.

Xerox customer support is terrible. Once the warranty runs out, they will not put you through to technical support and you are expected to pay for an engineer to come to fix the machine.

I would not purchase hardware from these guys again.

Horrible customer support

My call got dropped multiple times
they told me my brand new printer was out of warranty
when you finally speak to someone, they tell you something different every time
ended up spending more than 3 hours trying to talk to someone to solve an issue
don't buy their products

copieur en panne, contact difficilement obtenu avec un le sav. Le technicien affirme que le message d'erreur que j'observe de mes propres yeux n'est pas possible et raccroche pas de nouvelles depuis vendredi et ce type de problème est récurrent. Pas d'autre solution que de faire résilier le contrat par le service juridique. Fuyez la marque Xerox, non seulement les pannes ne sont pas résolues mais on méprise le client

Ho spedito ben 2 PEC per cercare di risolvere un grave problema ma a distanza di 10 giorni non ho ancora ricevuto nessuna risposta. Non mi rimane che rivolgermi ad un legale visto che mi hanno bloccato la stampante perchè non ho attivato un contratto di assistenza; cosa significa che "le copie di cortesia sono scadute"? la stampante è di mia proprietà a tutti gli effetti e non posso essere obbligata a stipulare un contratto di assistenza!! Siamo veramente al limite della legalità!

Maintenance extrêmement nulle, très difficile de comprendre la personne au bout du fil, explications très succinctes (je ne suis pas ingénieur en informatique)
après 30 mn d'énervement et d'incompréhension je raccroche et reste avec mon problème
N'achetez surtout pas cette marque de m.....

We have a Xerox Altalink C8145 which works well. It's the service that is bad. This all happened within a week. First, we cannot order supplies ahead of time, they advised its auto-replenish and they send out when needed. We ran out of cyan toner and it took 5 business days to arrive. In the meantime we cannot use the printer. When the cyan toner arrived, the next day the yellow toner ran out. We called and they didn't know what happened to the auto replenish. Anyways, they sent all the colors. We were able to use the printer for 2 days then the 'toner garbage' needed replacement. Now we have to wait another 3-5 business days. Xerox provides terrible service. Our account manager didn't even know about a toner garbage in the printer. Also, whenever I called the 18339711424 number for my account manager, they either couldn't hear me properly and they would hang up or the conversation was very choppy. Difficult to hear what they are saying. Not happy with Xerox service at all.

Customer Service is out of India I have been speaking with them for months trying to get our account cleared. I have request to speak to an Accountant who can actually fix the problem they can't transfer you because it's only a call center. Xerox doesn't care about it's customers when the out source customer service to India and nothing can be done to get a hold of a Xerox employee in the country you live in. I gave them a 1 because they don't provide negative numbers. I will never use Xerox again and will not recommend anyone else to use them either

Nu må I altså se at få styr på jeres kundeservice. Vi har en produktionsmaskine Versant 3100 og når vi bestiller toner, er der altid problemer med at få det frem til tiden. I jeres bestillingssystem bliver der altid sat spørgsmålstegn ved vores bestilling og ofte går der 2-3 dage inden bestillingen når frem. Sikkert fordi Xerex i baglandet først skal tage stillin til vores bestillinger. Det resulterer I, at vores maskine står stille og i sidste ende når vi ikke vores deadlines.

Ho acquistato una stampante usata ricondizionata su Amazon che dopo poche stampe da un problema, ho chiamato Xerox e mi hanno detto che passati 2 anni l'assistenza anche online non la fanno più perché scaduta la garanzia. Lo so che legalmente è giusto ma se avessero voluto acquisire un cliente...

Service après vente déplorable.
Support technique d'un autre siècle. Aucune réponse. Aucune sympathie pour leurs clients. N'achetez pas du Xerox ! À fuir.

ZERO CUSTOMER SERVICE. THEY EXPECT ME TO PAY A MONTHLY SERVICE. WHY? I DO ALL THE WORK. ITS BEEN OVER A YEAR TO GET SOMEONE TO CALL ME BACK.
THIS COMPANY DOESNT EVEN DESERVE A STAR. THEY ARE THE WORST

Customer Service is terrible. People with no knowledge and adequate training , giving you hard time and mess up.

B405 under first year warranty. Touch screen not working. Was told, tech would call with in 24 hr.
called back 4 days in a roll. Each time tech would call with in 24 hr. So far no response.
Didn't believe Xerox could have such a low service rating. I do Now!

If you need help with a xerox product that is your bad luck. It doesnt exist, they cant be bothered. Chat is no use and the agents dont respond. The manuals are wrong and advise menu procedures that dont exist.
They are not all the same... Yes canon stuff goes wrong as well but when it does they get back to you.

Marque à fuir. Cartouche hyper cher, imprimante qui ne se connecte pas bien au réseau, bourrage intempestif;