Yell Reviews 

Yell Team very pro-active in driving our business forward
Jack and Dafydd & Sam providing great advice and content to enable us to reach out to potential customers
Everything looking good for the future in our exciting future thinking business

Daniel and the other members of the team wer very helpful, very informative and have helped me all the way so far

Basically just a sales call trying to sell me something that makes no sense to my business. £285 a month is insane.

Great experience with Amelia on the phone today to change facebook and website.

Thanks again!

The customer service with yellow.com business is superb 👌 highly recommend.

Yell have been very helpful with their free advice of what I could potentially do with my business Phil Ade Services Limited's website (as well as the SEO parts of it) to help Ai search engines to find Phil Ade Services (as well as to an extent Tape2USB.com, part of Phil Ade Services).

Yell has also stressed the importance of being found locally (in this case Orpington, Kent) as well as the wider as well as the Greater London area.

I cannot afford their services at the moment but I will definitely consider at some point in the future when the money does become available.

I hope I will be able to work with Yell in terms of helping Phil Ade Services Limited to become far more visible via web and Ai search engines.

My experience with Yell.com has been extremely disappointing, and I would strongly advise other business owners to be very cautious before committing to their marketing services.

I spent over £14,000 with Yell and, in my experience, received nothing of meaningful value in return, not even genuine opportunities to quote for work, let alone a realistic chance of winning projects.

I was mis-sold the marketing service. Chris Hastings persuaded me to spend even more money on the basis that this was needed to make sure the system worked. Despite increasing my spend, the results did not improve.

When I raised my concerns, members of the Yell team assured me that they would investigate and resolve the issues. Unfortunately, from my perspective, nothing meaningful was done afterwards and the situation remained unresolved.

I was also under the clear impression that I was agreeing to rolling monthly payments. I was subsequently told that I was bound by a verbal contract. When I challenged this, I was not provided with evidence that demonstrated that I had agreed to the terms they were relying upon.

The situation became even more concerning when I was threatened with a CCJ and pursued for an amount that appeared to be greater than the final payment I was holding back as part of the 20% discount promised and not honoured by Yell.

After spending more than £14,000, I am disgusted with the service I received and the way my complaints were handled.

I am sharing this review so that other business owners are aware of my experience and can ask very careful questions about contract terms, cancellation rights, expected results and total costs before agreeing to anything with Yell.

Based on my experience, I would not recommend their service

I've not had a call with Yell for a long time, but Michelle certainly knows her job and the way around the system. Gave me much more confidence in promoting my business through them going forward.

Review

The last two to three months have unfortunately not been a great experience at all. I’ve repeatedly asked for improvements to my website, but numerous issues still haven’t been resolved.

At times, it feels like there has been a lot of talk, but very little action, which is extremely disappointing. I’m starting to feel that the focus has been more about the money than actually delivering the service and results that were promised.

What makes it even more frustrating is that I’ve had other companies approach me offering their services, while I’m still left feeling unhappy with the progress and service I’ve received.

I genuinely wanted things to work, but at this stage, I feel let down and disappointed. I believe customers deserve clear communication, action, and results — not just promises

First class service in everything

Mina was so helpful and explained everything thoroughly about my website before publishing. She went above and beyond with great advice on how to get more clients and grow my business.
For people like us who don't know much about technology, she was such a huge help. Made everything simple.

Very helpful call for linking my Google account and LinkedIn to my Yell account. Lovely lady. I think her name was Rebyer.

WRITTEN PROMISES BROKEN, OUR WEBSITE DISABLED AND AN ATTEMPT MADE TO TAKE CONTROL OF OUR DOMAIN

I cannot warn other businesses strongly enough: stay away from Yell.

Yell secured our business using promises, projections and expected results confirmed in writing within their own contract. What they delivered was completely different. I raised concerns from the first month, yet they refused to provide a fair resolution and forced us to pay for two full months of a subscription that had failed to deliver what was agreed.

Our account manager was constantly available while securing the sale. Once concerns were raised, that support disappeared. Messages went unanswered and we felt completely ghosted. Whenever we contacted Yell, we dealt with someone different, had to explain everything again and received contradictory information. The constant calls, repeated explanations and complete lack of ownership were exhausting and incredibly draining.

The situation then became far more alarming. Because Yell controlled our website, they disabled it during the dispute and left our business without its online presence. Our website was effectively used as leverage: pay for the disputed subscription or remain offline.

Even more seriously, Yell attempted to log into our independent 123 Reg account, where our domain is registered. They then attempted to change my registered contact details and account login information, which could have prevented me from accessing the account and protecting our own domain. Had they succeeded, we could have lost control of one of our most important business assets.

This was not Yell’s website or domain to take control of. It was independently registered and belonged to our business. I find any attempt to change the owner’s contact and login details during a payment dispute extremely alarming and completely unacceptable.

This goes far beyond poor customer service. In my opinion, it represents calculated, coercive and deeply unethical conduct towards a small business. They failed to deliver what they confirmed in writing, disappeared when challenged, passed us endlessly between different people, disabled our website and then attempted to interfere with our access to the domain account itself.

I also urge prospective customers not to look only at Yell’s overall Trustpilot rating. Read the detailed 1 & 2 star reviews and compare the experiences being described. Many contain specific and troubling accounts, while numerous positive reviews appear extremely brief and generic. Examine the detail and recurring themes, then reach your own conclusion before signing anything. Also check the comments on their Facebook page and adverts as they're just as disturbing.

Do not give Yell control of your website, domain or digital assets. Do not assume that even promises written into their contract will protect you. Our experience has been exhausting, distressing and genuinely alarming. I would not trust Yell with any part of my business under any circumstances.

Paying £300 a month to get leads for my plastering business and I've received one job in 4 months. They are a con. Paying a lot of money for a service I'm not receiving. Avoid them at all costs. Constantly talking to different departments and not resolving anything

The aid listened to what I asked and fully helped me along with additional, very helpful tips and information.
Thankyou Kelly. Excellent service.

I fully recommend A,Dixon Autos for there service, very polite, great work and very professional and great value, fixed my car problem straight away and explained what was wrong and showed me, I will definitely be using this company from now on, Brilliant Company, thanks again.

Really good explanation of things

Andrea has been extremely helpful and informative in showing me how to get the best out of the Yell Reputations Manager. I'm looking forward to seeing positive results from now on.