Yell Reviews 

Din and Rheand have helped me understand what my company needs to have a social media/market working for business success.
Very high empathy, friendly and professional behaviour.
I really recommend

They talk too much however they do nothing they promise!! Big disappointment. You will lose business using them for sure….

Don’t do it !!!! They are the works company I have ever worked with

Amelia was absolutely great helped me through the whole complicated process with ease explaining things as she went thank you 😊

Just starting to use AI in our advertising campaign.
Matt and Emma have explained how it all works in relation to our website. The starting cost appears reasonable so we are giving it a try.

Good communication, well explained professional service.

There is no regular feedback as originally promised. No leads up to now

Very clear and Helpful. Thanks Naveed!

I paid Yell thousands of pounds per month for marketing. In my experience, the results were appalling.
Yell themselves later confirmed to me in writing that their Smart Performance dashboard recorded:
22,622 clicks and just 8 conversions over a 4 month period.
They calculated the cost themselves as:
£1,587.42 per conversion including management fees
Yes – £1,587.42 per conversion.
Yell attempted to justify this to me by pointing out that projects in my industry can exceed £20,000 and saying the acquisition cost was commercially reasonable.
But a lead isn't a customer!
We typically close around 1 in 6 or 7 genuine enquiries. At £1,587.42 per conversion, that could mean roughly £9,500–£11,100 in marketing acquisition cost to win one customer, before paying for materials, labour, overheads and actually delivering the job.
A £20,000 sale isn't £20,000 profit. At those acquisition costs a small business doesn't grow – it goes out of business.
For comparison, my current Google Ads campaign is producing enquiries at around £48 per lead, rather than £1,500+.
I also had serious concerns about how much of what I was paying was actually reaching the advertising platforms. I understood around £1,600 per month was allocated to Google advertising, but information I subsequently received indicated actual Google spend of around £800. I have repeatedly asked for the underlying Google Ads records and a proper breakdown.
My payments eventually reached around £3,500 per month, yet I was left questioning how much was actually being spent on marketing versus fees.
Google has published transparency requirements for third-party providers managing Google Ads. If you're considering using an agency, I strongly recommend asking in writing before signing exactly how much goes to Google and how much the agency retains in fees.
There was also a period of approximately four months where the service/campaign did not operate as intended because of problems connecting Facebook, yet I continued paying the monthly charges. I have repeatedly asked for a proper accounting of what was delivered and where the money went during that period.
Then there was the Lead Guarantee.
My position is that the required number of qualifying leads wasn't delivered. Importantly, the Yell account manager dealing with me agreed with this, as did his manager, but Yell's internal team subsequently refused the remedy.
I have spent more than six months asking Yell for evidence – including Google Ads data, expenditure records and evidence supporting their Lead Guarantee decision.
I have emails, records and people with direct knowledge of what happened.
And it gets better.
The disputed account has now been passed to debt recovery solicitors demanding another £9,614.54, despite Yell being aware that I formally dispute the liability.
When I explained the dispute, I was told that even marketing calls amongst customer enquiries can still be considered "engagement" generated by the services.
Think about that.
I paid thousands every month to generate potential customers for my business, yet apparently a company calling to sell something to me can still be regarded as engagement and me getting charged £1500 for that call as a privellage.
I wasn't paying Yell to generate salespeople wanting to sell to me. I was paying them to generate customers wanting to buy from me.
My advice to any small business considering Yell is simple:
Ask questions before signing anything.
Ask exactly how much of your monthly payment will actually be spent with Google/Meta.
Ask exactly what Yell keeps.
Get the definition of a "lead" in writing.
Ask whether sales/marketing calls from other businesses can count.
Read every condition attached to any lead guarantee.
Ask for direct evidence of advertising expenditure.
And keep every email.
Most importantly, don't assume that because you're paying a large marketing company thousands of pounds every month that those thousands are actually being spent on advertising. Ask for the figures and understand exactly what you're buying.
Everything above describes my own experience, and I have documentation supporting the key figures I've quoted.
I wouldn't recommend Yell to my worst enemy based on my experience.
I genuinely wish I'd asked these questions before spending the amount of money I did.

Lady was helpful

Francis really knew his stuff but was able to make it pretty understandable. He followed up with calls and emails really well and really took on board what I needed and wanted. Thanks so much.

very helpfull has turned our business round , i would highly recommend Lisa Craig from Yell

Excellent support from Yell

This is my fourth year working with the Yell Business Support team, and I’ve always found them helpful, professional and friendly.

We’re currently working with Yell on creating a new website and bringing together two existing brands into one. The team has been very supportive throughout the process, listening to our ideas and helping us move everything forward smoothly.

I really appreciate their personal approach and ongoing support. It’s reassuring to have a team that is both professional and approachable, and I’m looking forward to seeing our new website come together.

Thank you, Yell, for all your continued support!

Beth was fantastic and was able to give me a professional solution for my requirements.

Prompt and brilliant Customer Service.

Yell provide fantastic advice about online marketing and how to get the best from your online presence.

Yell Team very pro-active in driving our business forward
Jack and Dafydd & Sam providing great advice and content to enable us to reach out to potential customers
Everything looking good for the future in our exciting future thinking business

Daniel and the other members of the team wer very helpful, very informative and have helped me all the way so far