Yorkshire Housing Reviews 

Im in the process of mutual exchange. Yorkshire Housing is trying their hardest to sabotage everything. Their officer gave the approval for the exchange to take place but she never booked an electric check she had two weeks to do this. Now I will probably miss my surgery because because someone couldn’t do their job properly. They have poor communication with their clients, they don’t respect vulnerable customers. It’s a shame

Vicky from Yorkshire housing was so nice and very helpful she explained everything thoroughly to me as this is a first for me.,

they dont seem to listen about what us customers say about a few things

Terrible company, care only for profit not ruining the town they start building in. Inconvenient for anyone who lives anywhere near one of the projects.

Very helpful especially with it been my first time moving out.
Staff were amazing especially Loren and Gemma

Can’t thank Ronnie and Sian enough for such a friendly, welcoming and quick service from showing interest in a property right through to getting a viewing and signing for keys. The process has been completely seamless and efficient. Both Ronnie and Sian have been fantastic and I can’t thank them enough for their support 😊

Sarah who I spoke to at Yorkshire housing was very pleasant & understanding. She took her time to explain everything that I wanted to know in detail. It was a absolute pleasure speaking to the person & she IS certainly a asset & a credit to the organisation.

Our shower stopped working at 10 to 6 last night 18/06/26, I rung Yorkshire housing and got through to a gentleman who was most helpful, said he would put it through as an emergency, and someone would be with us within 4 hours, well the young man was here within the hour, such a lovely young man by the name of Jack, told us what he was going to be doing, and proceeded with the job, couldn’t have wished for better, he finished putting a new shower in, tidied and cleaned up afterwards, and you wouldn’t have known he had been there, so extremely happy with the job he did. Highly recommend. First class service

Called Yorkshire Housing Customer Service today to ask for advice and spoke to a young man who was friendly, polite and concerned for my situation, extremely helpful with advice and in pointing me in the right direction to find the information and help that I need.

Viewed a property at Chestnut Court on Friday, I need to say how nice it was, everything was explained slowly so I could take all the process in,I was able to ask questions, Paula put me at ease , I’m now waiting in hope of satisfactory reference then I will be offered the flat, I’m looking forward to becoming a tenant.

I would be leaving no stars if I could !
One word ……. SHOCKING!
I’m pretty sure the other reviews are made up imaginary people .

Ronnie from the new customer team came across very friendly and helpful, he always answered my questions and replied in a timely manner. So far my interaction has been very positive.

If I could give more than 5 stars I would, fantastic customer service from start to finish. Viewed the property and got the keys the same day. I was shown around by a lovely woman called Subhana who was just brilliant. She went through everything I needed to know and advised me through out the process. Thank you so much

It was such a quick turnaround from firstly showing an interest in a flat to actually receiving the keys.
The phone call from Ronnie to do my assessment was professional yet relaxed. Then going to see the flat & meeting Karen who went through everything with me was again professional yet relaxed, then to be given the key's there & then was a magical moment. I cannot believe how welcoming they've been. Well done Yorkshire Housing definitely worth 5 star's.

My partner used to work for this company, in the customer service experience department. He suffered a mental health break down 18 months ago, whilst he was working for you and this company did absolutely nothing to support him! 18 months down the line, he is still suffering with his mental health and hasn't worked in employment. So whoever is reading this, I just want you to know that, your ex employee, is still suffering with a mental health break down. You need to know this, because you need to do more to support your employees. My parter is lucky he has a good family support system around him, because someone else who doesn't may not be so lucky and may continue to take their own life, because you as a company are disgusting. This will be going to the national newspaper and we are perusing solicitors against Yorkshire Housing. The sad thing is, your website says you are in support of Andy's Man Club. Reading that was like reading fraud. You talk the talk, but you certainly do not walk it, or even close. If my partner had of taken his own life, I would be making sure this company gets shut down immediately and it would be in every news paper and news channel in the country. Think about what you are doing, and think about things on a human being level. Not a stat or process, procedure. YOU NEED TO DO BETTER!!!!!!!!!!

Gurpreet dealt with my application, she was efficient and speedy dealing with every aspect.
Extremely friendly and polite made me feel at ease and comfortable, she answered any question or query i had no matter how silly it sounded with patience and kindness an absolute pleasure speaking with her.

The guy named Ronnie who is had been in contact with me has been excellent

I'm always reluctant to leave negative reviews but I’ve reached my breaking point.
The toilet has a “scaling” problem that doesn’t allow human waste (poo) to be flushed away. The problem was looked at a couple of months ago with it being escalated up to DynoRod to sort out - they checked things with cameras etc saying everything was okay.
Guess what? Back to same problem again only worse! Waste matter backing up for past 24 hours (their emergency call-out timeframe) with no contact apart from me calling them to REMIND them about my problem! Anyway - had to use local pub for a pee yesterday evening and local McDonalds for a poo (I had to arrange for a friend to come across just in case the contractors turned up!). Not doing my service related PTSD any good - all this second guessing and trying to mind read what’s possibly happening is adversely affecting my mental health - thank you Yorkshire Housing for harming me! (BTW. That’s me being passive/ aggressive).

Was very helpful
And I’m happy I spoken to Suzanne Pugh
Customer Experience Advisor

Yorkshire Housing new portal is a nightmare. I have been locked out of my account for over two weeks now.None of the advisers seem to be able to help me,in fact I feel like I am going round in circles with them,with no one able to get me back into my account. The old website was good no problems at all this new portal is a total nightmare. The old saying is if it isn't broken don't try to fix it.