Yorkshire Water Reviews 

I’m not very confident talking as Ive a speech impediment n the lady who I spoke to was very patient n polite to me and resolved my questions very satisfactory-well done that lady- I wish more customer service people were as polite n pleasant as her 5 stars for her ( and a pay rise lol)

The representative was pleasant, informative and helpful.
My request is now in the system to be assessed.

Very friendly helpful and professional

Friendly and knowledgeable people I spoke to. Resolved problem quickly.

I got an answer to my question immediately. The staff member was very professional and friendly

A lovely pleasant polite young lady helped me with my enquiries and everything was sorted and my change of address aswell, lovely customer service.

Yorkshire Water's James answered all our questions (in superb Yorkshire accent!)
He answered all our questions and with his help we resolved our issue.
Fab.

Save water lol, no body will do that as the water company's are disfunctional,, company's fault but we have to keep paying but don't use it hahahaha,,, on my way to work water is pissing out of a man hole and has been for 2 weeks now and still is,,,, so get stuft

YW engineers turned up at my property today to fit a sewage meter with no notice and def no letter as is stated on their website. I neither asked for or was informed of this meter . If I could give a 1 star for YW but 5 stars for the very apologetic engineers I would. Your pipes yorkshire water but my property so a little bit customer care would be appreciated.

Having an understanding member of Yorkshire Water, take my problem, deal with it professionally and with kindness, was delightful and reassuring. Oh and the brass band music playing whilst I waited was relaxing and reminded me of my roots.

Great service throughout, helped me completely great customer service, thank you

Might be best to tell your van drivers that Hedon road in hull is a 40mph and not the 55 that the driver was clocked at. Dangerous driver needs retraining.

Thank you Kathy for helping me today and answering my query promptly and professionally. Helpful and friendly customer service! Great service deserves a shout! Maddie

Because of a young man called Qasim
He was truly helpful, explained things when I needed him to, I am 74 years old, so some times dont quite hear or understand things, but Qasim really did help 100%

The agent i spoke to dealt with a concern regarding my bill.they were extremely polite and helpful and understood my needs.thankyou

So Yorkshire water is rolling out a digital meter scheme which allows them to take telemetry readings from your meter 24 hours per day 7 days per week. This is rolled out under the impression it is there to assist the customer as well as the company to detect over usage associated with a leak, therefore saving water. The website says if you do not wish to have the meter to be used in this way you can contact them and ask it to be turned off and made what is known as a “dumb meter” I made this request which got denied, I asked for my old still serviceable & working meter to be refitted again this was denied. Finally I asked what the law states in relation to me buying & installing my own approved meter which they said was not allowed and would be referred to there legal team & “possibly” court. So do not trust Yorkshire Water when you read there glossy brochures or bullshit on there website. I asked if this new rollout was to implement a new variable tariff payment the customer advisor could not say whether it would or would not be used for different aspects of the billing process at a later date but nothing was being discussed at the moment. Remember they do not fix leaks which lose thousands of litres per hour / day straight away, they still put sewage into your local stream, river & sea and pay massive fines each year for doing so, they pay there senior boss £100,000 per month ( including shady bonuses from a parent company) when our bills are increasing by a whopping 35%. The real reason leaks do not get repaired quickly, sewage is getting pumped raw into your rivers and after a 7 week sunny period they are calling for drought measures is because they have not used your bill money in long term investments like building a few new collection reservoirs or new state of the art sewage treatment plans with waste incinerators but merely paid high dividends to the share holders and paid out millions in bonuses to the big wigs.

Brilliant and lovely people. Thank you.

The lady answered my query about dad's bill, set up a direct debit for him, put him on a priority list and put my name on his account (I have LPA). Dad has dementia and needs help paying his bills. The lady was extremely kind and helpful. The customer service was exceptional.

Ref X029099 Lead Replacement
Spent the best part of an hour today speaking to billing and developer services to explain why I have cancelled my direct debit. I have now missed ONE payment and Yorkshire Water have emailed and texted to this effect. It is noteworthy that they are so quick to respond when payment has not been received. I have been repeatedly contacting YW for 6 months now with reference to the clicking meter that has persisted under low usage conditions following the replacement of the comms pipe and meter chamber on 2/2/26. The clicking noise translates to a repetitive banging that carries on after flushing the toilet and the cistern has finished filling or when the hot water header tank has been in use. The work to replace the lead pipe on my property had been completed successfully by a private contractor back in August 2025 without issue. Billing Dept's helpful suggestion? ... To advise that non payment might affect my credit rating.
The service has been substandard todate and YW seem incapable of progressing this matter.
Complaint X372302 and LNSS-DVVHJT9 refer.