Yorkshire Water Reviews 

Friendly staff
I had a issues with payments spoken to lyn in a specialist team who was friendly show empathy and listen to my concerns a very good experience from start to Finnish

Yorkshire Water used a sub contracting tanker company to attend sewage work at neighboring property opposite our property. On leaving the property opposite the tanker whilst manoeuvring has knocked into our drystone garden wall causing partial collapse.
Yorkshire Water will not take responsibility for this. I have been passed from pillar to post for the last 3 months whilst they try to avoid paying for the repairs. Laughably at one point they even denied tanker was in our village despite it evidently was as they also damaged a flag stone in the neighboring property.
Very poor treatment by Yorkshire Water trying to avoid having to take responsibility for damage they clearly caused. What a shame they are a natural monopoly and we have no choice but to continue being their unhappy customer!

I was so worried my experience was due to computer safeguard and not getting a bill due to having a leak and my change of health and water usage. They explained why this happened and sorted out my account excellent customer service

Very helpful and respectful employees great service cannot fault

I spoke with a lovely young lady who was very professional and helpful and expedited my requests efficiently and effectively.

Increasing prices while cutting back on repair services. Terrible experiences any time I need to phone them, just get put through to a foreign call centre who cannot help in any way.
Almost 1/3 of my bill is going directly to interest on loans, yet they report a £6bn debt.
Appaling company, classic case of rinsing the public for profit for owners and shareholders

I called due to the high price quoted for the next coming year.
I outlined the circumstances to Chelsea (customer service). As a result Chelsea was able to access my account, give feedback on my options and next steps.
The result of which I was happy with.
Chelsea has a very calming voice. Excellent customer focus, excellent communication skills. A credit to Yorkshire water. Thank you.

Rang me as per the agreed time and my query was dealt with very efficiently. Thank you.

The staff was very helpful and he explained to me what I need to do and know

An extremely pleasant lady completely solved my problem quickly and efficiently

I contacted customer services to discuss a number of queries regarding my water usage on a meter. I spoke to a lovely young lady who was very helpful and went above and beyond to answer my questions and offer advice. 5⭐️⭐️⭐️⭐️⭐️ service from this member of the team!!

Quickly and clearly helped me with everything I needed to know.

The member of Yorkshire water member was very professional, friendly and understanding , service very quick

The staff on the phone, can't remember her name but she was very knowledgeable, friendly and seemed to care. I have been with Yorkshire water in the past and can not fault them in any way. Also for it being 8am on a Sunday they were 10/10 and if all your staff are like the lady I spoke to you will never have anything to worry about in the future. Thanks Stuart Paxton

Staff at Yorkshire Water do more than just answer queries. I have learned that they do uphold their customer services as exemplary, constantly working hard in the background to make sure that they help you. You cant ask for a better service. Thank you to all staff. You are very much appreciated.

I’m not very confident talking as Ive a speech impediment n the lady who I spoke to was very patient n polite to me and resolved my questions very satisfactory-well done that lady- I wish more customer service people were as polite n pleasant as her 5 stars for her ( and a pay rise lol)

The representative was pleasant, informative and helpful.
My request is now in the system to be assessed.

Very friendly helpful and professional

Friendly and knowledgeable people I spoke to. Resolved problem quickly.

I got an answer to my question immediately. The staff member was very professional and friendly