YouView Reviews 

I would give a zero if I could to this company. My husband died three years ago and I have been stuck with Youview costing me over £80.00 a month. I am an old age pensioner and can't really afford this. I rang Youview recently and they ended up giving me a new contract and sent me a new piece of kit that I can't connect and offered me a new sim card and sent it. I have arthritis and I could not open the back of my phone and it was a new number which I did not want. Now my Youview box has not been working so I am stuck with the BT landline phone which costs a fortune and now I just have the broadband and the really expensive landline. I'm very frustrated by the whole experience and end up paying over £800.00 pounds a year that I can't afford.

The fact that the box don't support WiFi connectivity & only wired connection is a massive turn off for me. Why can't it have both? Firestick is wireless connection and runs smoothly with adequate broadband speed.

Lots of problems with the apps, particularly the now tv app, keeps crashing in middle of programmes worst EPG out of all services I have used, no record function on box. I will pack up box as not worth the effort, easier to watch on pc, would not recommend this to anyone as not fit for purpose. Just causes major frustration.

YouView leads, others just follow,

Never buy a YouView product as they are not providing good after care.
They recently closed their telephone helpline and have now discontinued support for their EPG and app record function. It seems they have only allowed BT access, which has meant thousands of TalkTalk customers have been left in the lurch.

I have just been informed by my YouView app that it is no longer going to be supported as of today and that I need to use the BT TV App for some inexplicable reason.

I duly downloaded this app but when I tried to pair it with with my YouView box it said that it was no longer compatible with this box and that I should upgrade to a new box.

I do not need to 'upgrade' to a new box as there is nothing wrong with the one I have (apart from the fact that it continually freezes needing a full reboot)!

Basically they have just removed a useful service that I have been using for years and that was one of the main reasons why I chose to buy one of their products in the first place, with no notice, seemingly for the cynical purpose of forcing people with (not particularly well) functioning boxes to purchase new ones!

Awful company, I will certainly not be buying anything with this brand on it again.

Removal of support for the app so quickly for people who purchased a consumer YouView box is very, very poor and reflects a total lack of customer concern.

Do not expect any customer support should you make the mistake of buying a YouView box

Removing the mobile app, dumb, really dumb.

I got Youview because of the app which allowed remote recordings. I was very happy. They've now decided to bin the app. I feel somewhat let down by Youview to say the least. They're moving "from ‘direct to consumer’ products and toward delivering best in class TV technology services". Good luck with that.

As a "consumer" I can't do much but let me say this - I'm not touching anything with the name Youview on it again. Big deal I know. More importantly, their future business partners BT, TalkTalk, Humax and Sony should really think about what the brand Youview gives them. Just look at the rating tgeir getting.

The worst TV interface app ever. TV always freezes and has to be restarted. Slow response from app when switching apps. When I delete YouView and just use the native tv interface everything is smooth but having to reinstall this YouView app when I need to use other apps like Channe 4 catch up or ITV hub. You view completely ruins the experience with this TV . Looking for a different interface app right now.

Firstly missing a wireless connection is archaic, then it dont like power-line connections when viewing content like Netflix. So had to install cabled connection. Now I find I cant view Amazon prime as the player\app is only available to the BT type boxes. If this is supposed to be smart TV then Youview is suffering from Alzheimer's. One of the most infuriating things is finding recording have failed to record, no reason, no error code, nothing. I regret buying this prehistoric tv box which was highly rated at the time. Obviously those reviews must have been fake as none of its issues were even mentioned

I HAVE to use YouView to access catchup television via broadband on my new Sony Bravia telly. The only way to set this up is through an aerial or digital cable. I have neither (I use satellite). YouView gives the telephone numbers of all the companies they are linked with and not their own. I found the number and was told they have no support department. I have to use their 'helpful online community'. It has no answers.

I have had youview for over 3 years now and have never had any complaints.

Used to offer a good service but due to Next Gen update it's now unusable. New software is slow and box has got less features so update has downgraded service. Unable to revert back to old settings which is absurd. Company could not give a toss dispute a major backlash online. Why don't companies listen to what their customers actually want.