YPP Lettings Reviews 

Great work from Alex , as usual. He gets the job done professionally. No complaints.

Mark from the maintenance team is amazing. Great service and perfect energy. He makes sure to fix everything, and even inspected the tiniest issues there are in the room to fix them all before leaving. Very professional!

Alex the painter did a great job cleaning up the peeling paint and he also plastered over some holes too! Amazing job and lovely chap that went above and beyond! Thanks again Alex!

Alex was great with looking over my room - gave helpful advice and was nice

Saka was so helpful in managing parcel problems and inquiries regarding the appropriate teams to contact for maintaining.

Saka was excellent so friendly and king gestured

Mark H is very nice to help me fix the issue

Mark H was friendly and completed the maintenance tasks quickly

Thank you very much for quickly resolving the hot water issue.

I had one of the worst rental experiences of my life with YPP Lettings.

In September 2024, I viewed a flat at Q Three Residence and was told I would need to pay and sign immediately or risk losing it to someone else. Despite the flat being unclean, with visible hygiene and safety issues, I felt pressured into securing it on the spot. These issues included dirt and dust throughout, hairs and toenails on the floor, dead insects, and a smoke alarm literally covered by a shopping bag, an obvious fire safety risk.

I raised these concerns immediately. YPP acknowledged the issues and promised to fix them before move-in, but nothing was done. I ended up cleaning the flat myself because no help arrived. At the same time, a £500 cashback promotion that had influenced my decision to enquire about the property was abruptly withdrawn. I was told it had been advertised “by mistake” and removed from the website, despite being actively promoted when I signed up.

I submitted a formal complaint to YPP on 24 September 2024, which they acknowledged but then ignored for months. Only after escalating to the PRS (Property Redress Scheme) did I receive any meaningful outcome. PRS ruled in my favour on all major points:

The flat was not ready or safe for occupation

The cash-back offer was falsely advertised

Communication was poor and complaint handling was inadequate

I was misled and pressured into signing

YPP was ordered to pay £500 in compensation, but even then they delayed payment, arguing that they didn’t have to comply. It took severe threats from PRS before they finally paid up.

Unbelievably, at the end of the tenancy, YPP issued a fine for “cleaning and missing items”without specifying what was missing, and based only on three photos of alleged uncleanliness. The inventory I needed to defend myself was inaccessible, despite multiple requests. According to their own contract, the property should be returned “professionally cleaned or in the same clean state as at the start” and I left it in far better condition than I received it.

Even after enquiring, I still don’t know what the “missing items” were. Perhaps they were referring to the toenail clippings on the bathroom floor or the plastic bag covering the smoke alarm, both of which were present when I moved in.

YPP is, without exaggeration, the most unprofessional and exploitative letting company I’ve dealt with. They prey on young and often first-time renters who may not know their rights, and they pay tenants £30 to leave good reviews, which explains their skewed online ratings.

Please save yourself the stress, money, and legal hassle. Do not rent from YPP. Their business practices are shameful, and their customer service is virtually non-existent.

While Alex was doing the job for me he was very clean, friendly and professional!

Alex sorted out my sink and was really impressed with how well the work done was.

mark H came for. maintenance check. he was of much help and worked on all our complaints. he was also very sweet, respectful of our privacy, and would lock the door when he went to get supplies

Mark H is very professional, helpful and friendly as well. He managed to fix most of the problems that were reported, while he helped us to report others as well. Shout out to him. And thank you so much

Yantong is very nice and helpful！

Jay is the goat

Alex was very warm and interactive even in the course of repainting the water mark noticed in the apartment.

Alex was great, he was very mindful of our cat who we recently adopted, calling beforehand to make sure he was ok to come in, sorted our shower out which now looks like new!

Had some maintenance issue, Mark H fixed it all quickly and did a great job!

Sister Nikki Cheung is really such a kind person! I just moved to Oasis Residence and encountered some problems. Sister Nikki Cheung at the front desk helped me deal with them very patiently—she told me how to report maintenance issues, how to use the gym, how to participate in activities, and more. She helped me solve many problems, but she will be transferred to another apartment under YPP tomorrow. I hope I can meet her again in the near future.